New User Onboarding [Depreciated]

This onboarding process has been depreciated. If you have started this process, you are welcome to continue. However for new users, we recommend our improved New User Onboarding.

This page will be retired on 1st April 2026

Welcome to the Infigo onboarding journey. We know that learning a new system can be both exciting and challenging, so we’ve built a supportive onboarding program aimed at getting you up and running quickly and easily.

The Infigo Academy’s mission is to help you succeed in the shortest possible time, providing a rich mix of self-paced tutorials and personalised guidance from our Academy team.

Getting Started | Onboarding Checklist

The Infigo Academy is your key to getting up to speed with Infigo quickly and efficiently. Each member of your team should create a new account.
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Our Support team use the Zendesk ticketing system in order to assist you quickly and effectively.
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All you need to know about our Support team and their processes.
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As soon as your platform is configured, we'll send your initial login credentials via email. Complete this task once you've logged in to your new platform using the credentials we've provided.
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Training | Onboarding Checklist

Learn what our fundamental training will cover, giving you a great overview of our entire system without a massive time commitment.
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Complete our short quiz to prove your knowledge and advance to the next stage.
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We want to make sure you're up and running with your Infigo training calls! Complete this task once you've attended your first call with our Academy team.
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A great habit to get in to. Register for our regular webinars to keep your skills sharp.
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A great habit to get in to. Register for our regular webinars to keep your skills sharp.
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Going Live! | Infigo Onboarding

Retire your temporary Infigomail account and configure your own email provider for reliable, branded communications from your Infigo portal.
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A big deal! Complete this task when you officially go LIVE with your first storefront!
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Your CSM would really love to know how they did and how they could improve the experience further
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Immediately unlock all checklist tasks [not recommended]

Want to skip through the onboarding process a little faster? Complete this task to unlock all other tasks in your checklist. WARNING: This will forfeit some of your onboarding rewards!
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