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SSL Certificate Renewals

SSL Certificate Renewals

Important Please note:

  • You can purchase SSL certificates for more than one year, but you must renew your certificate every year and raise a support ticket with the renewed certificate. This is an industry standard rule changed on 1st September 2020.

The below CSR information are the required fields needed on the SSL renewal ticket form:

  • Country Name (full name)
  • State or Province Name (full name)
  • Locality Name (e.g. city)
  • Organization Name (e.g. company)
  • Organizational Unit Name (e.g. section / department)
  • Common Name (e.g. your name or your server's hostname, should be exact to the website name)
  • Email Address

 

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We ask that you send us the renewed certificate 2-4 weeks before it is due to expire (This allows for plenty of time for the SSL to be renewed before it expires). SSL renewals without a rush fee* are charged at £75 + VAT / USD $100 / €90 / AUD $145 / CAD $129. If you forget to renew your certificate then we may be able to rush* through the renewal, however the costs for this vary. 

  1. Please log into your providers site (for example, 123 Reg, Go Daddy, DigiCert, etc). If you're unsure of how to do this with your given provider, then please go to their help pages for instructions. 
  2. Go to your account
  3. Find the SSL in question and there should be a renewal option.
  4. Renew the certificate & download a copy
  5. Please submit a SSL Renewal Ticket,attach the certificate / zip file and confirm the storefront URL. If you have a wildcard SSL, please please also give us the primary domain.
  6. SSL Certificate Renewals are applied to your site and the Support Team will let you know when these are done.

If your certificate is close to expiry or has expired and you would like us to rush* it through then we may be able to do so. To renew an SSL certificate in less than:

  • 5 working days we charge £150 + VAT / USD $200 / €180 / AUD $290 / CAD $258
  • 2 working days we charge £375+VAT/ USD $500 / €450 / AUD $730 / CAD $644

*Rush fees explained: If you need us to apply the renewed certificate on your storefront(s) after the SSL has expored then there will be a rush fee. This is because this task will be put in front of all other tasks to get your renwel completed sooner. We cannot guarantee a rush fee, but we will do our best to accommodate you. 


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