Infigo New User Onboarding
Welcome to the Infigo onboarding journey! We know that learning a new system can be both exciting and challenging, so we’ve built a supportive training program that not only gets you up and running quickly but also rewards your progress at every step.
The Infigo Academy’s mission is to help you succeed in the shortest possible time, providing a rich mix of self-paced tutorials and guided sessions. New customers typically follow a structured training plan that combines on-demand learning with regular check-ins from our Academy team.
To celebrate your progress and ensure your experience is both rewarding and engaging, we’ve created an exciting series of rewards that unlock at key milestones throughout your training.
From immediate access to your own free storefront, to powerful tools like exclusive webinar sessions, professionally designed product templates, valuable gift cards, and personalized consultation with Infigo experts—each reward is carefully designed to help you succeed.
As you complete each stage—starting from your initial login credentials, through core training modules, all the way to launching your first storefront—you'll unlock resources and perks that recognize your dedication and enhance your skills on the Infigo platform.
Let’s get started and see how far you can go!
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Premium Rewards
We think it's important to hit the ground running with your Infigo training, and a large part of that is to keep you motivated!
To that end, we've time-limited some of our more valuable rewards to either 30 or 60 days from your sign up date. Below, you'll find information showing how long you have left to claim!
Keep progressing through your training at a steady pace and you'll have plenty of time to hit these targets.
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Contact Your CSM to Claim
Free Storefront
What It Includes:
• A fully functional additional storefront that gives you a separate, sandboxed environment to test ideas and experiment with new designs.
How It Benefits You:
• Provides a risk‐free sandbox for trying out features and configurations without impacting your primary sites.
• Accelerates your learning by allowing hands‑on experimentation from day one.
How/When It’s Unlocked:
• Imediately unlocked.
Terms & Conditions:
• Available once per Infigo platform.
• This reward does not expire and remains active once unlocked.
• Provides one additional storefront to the number of purchased storefronts detailed on your contract.
Academy Webinar Access
What It Includes:
• Invitations to live webinars hosted by Infigo experts and access to a growing library of recorded sessions covering everything from basics to advanced topics.
How It Benefits You:
• Enables real‑time learning with the opportunity to ask questions and interact directly with product specialists.
• Keeps you updated on new features and best practices in a dynamic, engaging format.
How/When It’s Unlocked:
• Unlocked immediately after you complete the Pre‑Training Tasks.
Terms & Conditions:
• Limited to one activation per user.
• No claim deadline—this reward does not expire. Once unlocked, you can register for any future webinar.
Release Notes Access
What It Includes:
• Instant access to the latest release notes, product updates, and new feature announcements so you’re always in the loop.
How It Benefits You:
• Keeps you informed about platform enhancements, ensuring you can adapt quickly to new capabilities.
How/When It’s Unlocked:
• Becomes available as soon as you complete the Pre‑Training Tasks.
Terms & Conditions:
• Provided once per account with no claim deadline—this reward does not expire.
Product Example Pack
What It Includes:
• A growing collection of product templates for you to utilise, reverse-engineer or reference for your own designs.
How It Benefits You:
• Get a head start when getting to grips with more complex products in Infigo.
How/When It’s Unlocked:
• Unlocked upon completion of the Core Infigo Training Tasks.
Terms & Conditions:
• Provided once per account with no claim deadline—this reward does not expire.
Customer Support Access
What It Includes:
• Access to our dedicated customer support team for fast and personalized help with any technical or configuration questions.
How It Benefits You:
• Provides peace of mind knowing expert assistance is just a few clicks away.
• Helps you overcome obstacles quickly, ensuring a smooth user experience.
How/When It’s Unlocked:
• Unlocked once you complete the Core Infigo Training Tasks.
Terms & Conditions:
• No expiry. Infigo customers get full access to our support team.
Additional Module (3‑Months Free)
What It Includes:
• Complimentary, full‑featured access to one premium add‑on module free for two months, letting you explore advanced functionality without extra cost.
How It Benefits You:
• Allows you to test out additional features risk‑free and see how they can enhance your business processes.
• Helps you decide if a long‑term integration of the module is right for your needs.
How/When It’s Unlocked:
• Unlocked upon completion of the Core Infigo Training Tasks.
• Contact your Customer Success Manager to discuss which module would be best for you!
Terms & Conditions:
• Available once per Infigo platform.
• This reward does not have a claim expiry
Complimentary B2B Portal Health Check
What It Includes:
• A review of your self-built, login-only B2B storefront by your Customer Success Manager.
• Tailored checks that may cover:
– Pricing methods
– Payment & delivery options
– Front-end clarity (B2B level)
– Checkout flow
– Basic product review & category structure
– Connect integrations
• A concise action list summarising quick wins, unused features to explore, and setup improvement recommendations.
How It Benefits You:
• Provides expert insights to ensure your storefront is working efficiently and effectively.
• Highlights potential enhancements to maximise performance and streamline operations.
• Gives you confidence that your first B2B build is set up for success.
How/When It’s Unlocked:
• Unlocked upon completion of the Follow-On Tasks.
Terms & Conditions:
• Limited to one Health Check per platform.
• Only available for self-built storefronts (not built by Infigo).
• Applies to closed-loop (internal, login-only) B2B sites.
• Subject to availability of Customer Success team resources.
• Must be unlocked within 30 days of account creation.
• No expiry—can be “banked” and used after your first B2B launch.
Additional Module (3‑Months Free)
What It Includes:
• Complimentary, full‑featured access to one premium add‑on module free for three months, letting you explore advanced functionality without extra cost.
How It Benefits You:
• Allows you to test out additional features risk‑free and see how they can enhance your business processes.
• Helps you decide if a long‑term integration of the module is right for your needs.
How/When It’s Unlocked:
• Unlocked upon completion of your Academy Progress Meetings.
• Contact your Customer Success Manager to discuss which module would be best for you!
Terms & Conditions:
• Available once per Infigo platform.
• This reward does not have a claim expiry
• Cannot be used on the same module as the previous free module reward
£10/$10 Amazon Gift Card
What It Includes:
• A digital gift card valued at £10 or $10, delivered as a small but meaningful thank‑you for your progress.
How It Benefits You:
• Acts as a tangible token of appreciation to keep you motivated throughout your training.
• Provides a little extra perk that you can use for everyday purchases.
How/When It’s Unlocked:
• Unlocked upon completion of the Core Infigo Training Tasks.
Terms & Conditions:
• Limited to one gift card per user, up to a maximum of 5 per Infigo customer (company).
• Claim this reward by submitting the required form to the Infigo Academy team.
• Claimants must have completed all preceding tasks and quizes. Infigo may verify authenticity.
• Infigo reserve the right to deny any gift card claim it deems does not meet the requirements.
• Only one claim per person (multiple accounts created by one person not accepted).
• Can only be claimed by users employed at a company with an active subscription to Infigo.
"Open Hours" Session Access
What It Includes:
• Access to informal, drop‑in “Open Hours” sessions with our Infigo experts where you can ask questions, get troubleshooting tips, and discuss ideas.
How It Benefits You:
• Provides flexible, real‑time support in a relaxed setting.
• Encourages networking and community learning with peers and trainers.
How/When It’s Unlocked:
• Unlocked upon completion of the Follow On Tasks.
Terms & Conditions:
• Available with no expiry once unlocked, so you can join at your convenience.
• Sessios are open to all onboarded customers and are not exclusive to you. Multiple users from multiple Infigo customers may be present in a single session.
Complimentary B2C Storefront Audit
(Delivered by the Professional Services team)
What It Includes:
• A front-end-only audit of your first self-built, public-facing storefront.
• Expert notes on key areas including:
– Navigation clarity
– Mobile responsiveness
– Brand consistency
– Accessibility fundamentals
– SEO hygiene
– Checkout flow
• Access to the same tools we use, so you can confidently run similar checks on future storefronts.
How It Benefits You:
• Uncovers quick wins that improve conversion rates and user satisfaction.
• Reduces development rework by catching potential issues early.
• Helps ensure your storefront is discoverable and delivers a frictionless experience for customers.
How/When It’s Unlocked:
• Unlocked upon completion of all Follow-On Tasks in your onboarding checklist.
Terms & Conditions:
• Limited to one audit per platform.
• Only available for storefronts built by you (not by Infigo).
• Applies exclusively to public-facing (B2C) sites.
• Subject to availability of the Professional Services team.
• Must be unlocked within 60 days of account creation.
• No expiry—can be “banked” and used after your first B2C shop goes live.
Free 4 product build hours
What It Includes:
• Four free hours of expert product build assistance.
How It Benefits You:
• Offers practical, hands‑on support to jumpstart your project and ensure a professional setup.
• Saves you valuable time and resources by leveraging Infigo’s expertise.
How/When It’s Unlocked:
• Unlocked upon completion of the Follow On Tasks.
Terms & Conditions:
• Available as a single offer per Infigo platform.
• Must be claimed within 60 days of account creation.
• Claim this reward by submitting the required form to the Infigo Academy team.
• Infigo reserve the right to deny any claim it deems does not meet the requirements.
• Claimants must have completed all preceding tasks and quizes. Infigo may verify authenticity.
• Depending on the complexity of the product(s) built, more than the awarded time may be required for completion. In this case, additional product build hours can be purchased or the product can be handed over to the Infigo customer.
• Infigo cannot guarantee the timescale in which the product build will be completed, however we will endevour to complete it as quickly as possible.
£50/$50 Amazon Gift Card
What It Includes:
• A premium digital gift card valued at £50 or $50 to celebrate your full commitment and successful completion of your onboarding journey.
How It Benefits You:
• Serves as a substantial reward that acknowledges your dedication and hard work.
• Provides a generous token of appreciation as you graduate from onboarding.
How/When It’s Unlocked:
• Unlocked upon completion of the Follow On Tasks.
Terms & Conditions:
• Limited to one gift card per user, up to a maximum of 5 per Infigo customer (company).
• Must be claimed within 60 days of account creation.
• Claim this reward by submitting the required form to the Infigo Academy team.
• Claimants must have completed all preceding tasks and quizes. Infigo may verify authenticity.
• Claimants must have been present at all four progress meetings.
• Infigo reserve the right to deny any gift card claim it deems does not meet the requirements.
• Only one claim per person (multiple accounts created by one person not accepted).
• Can only be claimed by users employed at a company with an active subscription to Infigo.
Making the Most of Your Rewards
Each reward ties directly to a specific milestone in your onboarding journey. This structure ensures you have access to the right resources at the right time—whether it’s immediate storefront deployment, in-depth consultation, or tangible incentives that keep you motivated. Follow along with your Infigo Academy training and keep an eye on your checklist completion to unlock each reward. Embrace each milestone, ask questions, and leverage these benefits to maximize your success with Infigo. We look forward to celebrating your continued progress!
