Important Please note:
- If you're renewing an SSL between 1st December 2024 and 30th April 2025, the Infigo Support Team will need to create a new CSR key for you to obtain your SSL certificate. This is due to a new tool we are implementing which, in time, will make the renewal process easier for both customers and Infigo.
- If you follow through with the process of filling out the CSR form so we can get you a new CSR key. SSL Renewals don't currently require a deployment to go out. However, they will still enter a queue and will you will be informed by a member of the support team when the task has been completed.
- You can purchase SSL certificates for more than one year, but you must renew your certificate every year and raise a support ticket with the renewed certificate. This is an industry standard rule changed on 1st September 2020.
The below CSR information are the required fields needed on the SSL renewal ticket form.
| Country Name (2 letter code) | |
| State or Province Name (full name) | |
| Locality Name (e.g. city) | |
| Organization Name (e.g. company) | |
| Organizational Unit Name (e.g. section / department) | |
| Common Name (e.g. your name or your server's hostname, should be exact to the website name) | |
| Email Address | |
| Server Platform | Microsoft – Windows Server 2016 |
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We ask that you send us the renewed certificate 2-4 weeks before it is due to expire (as we deploy every 2 weeks). SSL renewals without a rush fee* are charged at £75 + VAT / USD $100 / €90 / AUD $145 / CAD $129. If you forget to renew your certificate then we may be able to rush* through the renewal, however the costs for this vary.
- Please log into your providers site (for example, 123 Reg, Go Daddy, DigiCert, etc). If you're unsure of how to do this with your given provider, then please go to their help pages for instructions.
- Go to your account
- Find the SSL in question and there should be a renewal option.
- Renew the certificate & download a copy
- Please submit a Professional Services SSL Renewal Ticket, attach the certificate / zip file and confirm the storefront URL. If you have a wildcard SSL, please give us the primary domain.
- SSL Certificate Renewals are applied to your site and will be made live with our scheduled deployments (approximately every 2 weeks). The Support Team should tell you when the next deployment is and they will follow up with you after the deployment to confirm.
If your certificate is close to expiry or has expired and you would like us to rush* it through then we may be able to do so. To renew an SSL certificate in less than:
- 5 working days we charge £150 + VAT / USD $200 / €180 / AUD $290 / CAD $258
- 2 working days we charge £375+VAT/ USD $500 / €450 / AUD $730 / CAD $644
*Rush fees explained: If you need us to apply the renewed certificate on your storefront(s) outside of a scheduled deployment then there will be a rush fee. This is because this task will be put in front of all other tasks and we will need to do a stand-alone deployment for your renewed certificate. We cannot guarantee a rush fee, but we will do our best to accommodate you.