Question: Can I change the storefront owner? 

Answer: Yes, go to Email Message Template settings in admin (use the search tool in the top left corner) and you'll see the first option on this page is storefront owner email address. Remember to save your changes. 

Question: How can I add a new Token?

Answer: If you would like to add a Token that doesn't already exist then please submit a Development Request with all of the information and a scenario where this token would be used. We will request a provisional quote for it to be added. 

Question: How can I tell if an email has been sent? 

Answer: In Admin go to System > Message Queue and use the filters to reduce the results. By default "Load not sent emails only:" will be ticked. If you'd like to see all emails, please untick this and click Search. 

Question: Can an email be resent/sent again? 

Answer: Yes, this is possible
If you wish to re-queue an email, click 'Edit' (when in the 'Message Queue') for the email you want to resend, and then click the 'Requeue' button. 
When you re-queue an email, it will create a brand new entry in the message queue table, so you can then delete the original entry after the new one has been sent.

Question: How do I add a new email message template? 

Answer: This would require some custom development work. If you submit a Development Request to Support, we'll seek a provisional quote for you. 

Question: What address are emails sent from? 

Answer: Within each Email Message Template there is a dropdown menu called "Email Account" below the "body" of the email. You can select which email account you wish to use from here. 

Question: How do I add a new Email Account to my storefront?

Answer: This article will explain what's needed and where to create it. 

Question: I'd like to copy (cc) people into sent emails. How do I do this? 

Answer: In every Email Message Template there is a BCC field. You can add email addresses here. 

Question: How do I enable and/or adjust the number of days the 'Abandoned Cart' email template is sent? 

Answer: In 'Cart Settings' this can be enabled (along with the template itself) as well as the number of minutes after the cart is abandoned.

Question: The links in my sent emails are not working, they contain ':80'. Why is this?

Answer: The 'Store URL' in the Approval Workflow settings is incorrect. Please update this to your actual storefront URL.