How Can I Resolve the FedEx 'Authentication Failed' Error at the Shipping Method Step in Checkout?

1. Overview

Encountering a FedEx "Authentication Failed" error during the shipping method step in checkout can hinder your customers from completing their orders, impacting your business's sales and reputation. This troubleshooting guide will help you identify and resolve the issue within your Infigo storefront, ensuring a smooth checkout experience.

For additional information and detailed tutorials, the Infigo Academy offers extensive resources on this topic. Visit the Infigo Academy to search and browse our content.

2. Contents

1. Overview
2. Contents
3. Key Points and Takeaways
4. Problems This Solves
5. Scenario-Based Guide
   • Scenario: How to Fix the FedEx 'Authentication Failed' Error During Checkout
6. FAQs
7. Troubleshooting
8. Alternate Search Terms

3. Key Points and Takeaways

• The FedEx "Authentication Failed" error is often due to incorrect API credentials or mismatched origin addresses.
• Ensure that your FedEx API credentials and origin address in Infigo exactly match those registered with FedEx.
• Even minor discrepancies in the address (like street numbers) can cause authentication issues.
• After updating settings, allow some time for changes to propagate through FedEx's systems.

4. Problems This Solves

• Resolves checkout interruptions caused by FedEx authentication errors.
• Ensures accurate communication between your Infigo storefront and FedEx services.
• Enhances customer satisfaction by providing a seamless checkout process.

6. Scenario-Based Guide

Scenario: How to Fix the FedEx 'Authentication Failed' Error During Checkout

Problem: Customers encounter a FedEx "Authentication Failed" error at the shipping method step during checkout, preventing them from completing their orders.

Solution:

1. Verify FedEx API Credentials:

   • Navigate to Administration > Configuration > Delivery Computation (or Shipping Computation) > Configure (next to FedEx)
   • Manually enter your FedEx API Key, Password, Account Number, and Meter Number.
     • Note: Avoid copying and pasting to prevent hidden formatting errors.
   • 

2. Confirm the Origin Address:

   • Go to Administration > Configuration > Delivery Computation (or Shipping Computation) > Configure (next to FedEx) > Origin Address Information (section)
   • 
   • Ensure the Origin Address exactly matches the address registered with your FedEx account.
     • Pay close attention to the street number, street name, city, state, and ZIP code.
     • Note: Even a small discrepancy, such as "2200" instead of "2220" in the street number, can cause authentication to fail.

3. Update and Save Settings:

   • After making corrections, click Save to update the settings.
   • Wait a few minutes to allow changes to propagate through FedEx's systems.

4. Test the Checkout Process:

   • Place a test order using a customer account.
   • Proceed to the checkout and confirm if the shipping methods load without the authentication error.
   • Note: If the error persists, clear your browser cache or try using a different browser.

5. Contact FedEx Support if Necessary:

   • If the issue continues, reach out to FedEx to verify:
     • Your account is active and in good standing.
     • The API credentials are correct and authorized for your account.
     • There are no restrictions or holds on your account.

6. Re-Test After Confirmation:

   • After any updates from FedEx, repeat the test checkout process.
   • Ensure that the authentication error is resolved.

7. FAQs

• Q: Why am I receiving a FedEx "Authentication Failed" error during checkout?

  A: This error usually occurs due to incorrect FedEx API credentials or a mismatch between the origin address in your Infigo settings and the address registered with FedEx.

• Q: How precise does the origin address need to be?

  A: The origin address must exactly match the address on file with FedEx, including street numbers, street names, and ZIP codes.

• Q: Can I use the same FedEx credentials for multiple storefronts?

  A: Yes, you can use the same credentials, but ensure that the origin address is consistent and matches FedEx records for each storefront.

• Q: How long should I wait after updating settings before testing again?

  A: Wait at least a few minutes to allow changes to propagate. In some cases, it might take up to an hour.

• Q: What if I still experience issues after following the steps?

  A: Try resetting your FedEx credentials and re-entering them. If problems persist, contact Infigo support for further assistance.

For additional information and detailed tutorials, the Infigo Academy offers extensive resources on this topic. Visit the Infigo Academy to search and browse our content.

Note: This article provides guidance based on common scenarios. If your issue is unique or not fully addressed here, please consult the Infigo Academy or contact our support team for personalized assistance.