Separate Calls for Order and Artwork in PrintIQ

Overview

This article outlines feature in the Connect integration settings for Connect: printIQ that modifies how orders are sent from Infigo to PrintIQ. Instead of waiting for all artwork outputs to be fully generated, you can enable a setting that immediately pushes the order details into PrintIQ. When each job’s artwork is ready, a second, separate call is made to upload the artwork.

This approach is designed to speed up production workflows by ensuring that orders can be created and processed in PrintIQ without having to wait for final artwork.

Key Settings

1. Separate calls for order and artwork

   • A new toggle in Admin > Configuration > Settings > Integrations > Connect Settings.

   • Default Value:

     • False for existing platforms (to maintain the current workflow).

     • True for fresh platforms (so new sites benefit from immediate order calls by default).

   • When set to True, the system calls PrintIQ as soon as an order is placed. Once the artwork is generated for each job, the system calls PrintIQ separately to provide the finalized files.

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2. Allow ordering without artwork

   • This is a product-level or catalog-level configuration that lets orders proceed even when artwork isn’t fully finalized.

   • Found in Catalog Settings or Product Variant settings. If enabled, it works seamlessly with the “Separate calls for order and artwork” feature to allow immediate order placement with partial or no artwork available at checkout.

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Use Cases

• Faster Fulfillment Pipelines
  If your production team needs immediate visibility of new orders in PrintIQ, enabling this setting helps them commence planning or scheduling before artwork is fully generated.

• Complex Artwork Generation
  In cases where artwork generation can be time-consuming or requires multiple steps, separating the order and artwork calls prevents the rest of the workflow from stalling.

• High-Traffic Environments
  During peak seasons or large sales campaigns, early order notification allows production teams to get a head start on logistics while artwork is still being finalized.

Step-by-Step Implementation Guide

1. Access Connect Settings

   1. Sign in to your Infigo Admin site.

   2. Go to Admin > Configuration > Settings > Integrations > Connect Settings.

2. Locate the ‘Separate calls for order and artwork’ Setting

   1. Scroll through your Connect settings to find the toggle labeled “Separate calls for order and artwork.”

   2. By default, this might be set to False on existing platforms.

3. Enable or Disable the Setting

   1. Switch the toggle to True if you want the system to immediately send order data to PrintIQ.

   2. If left False, the system will continue waiting for finalized artwork before notifying PrintIQ (the legacy behavior).

   3. After making your selection, save your changes.

4. Review ‘Allow Ordering Without Artwork’

   1. If required, enable Allow ordering without artwork in your catalog or specific product variant settings.

   2. This ensures orders can be placed even if the product artwork isn’t complete at checkout.

5. Testing Your Setup

   1. Place a test order on your storefront.

   2. Verify that the order appears in PrintIQ immediately after checkout.

   3. Once the artwork finalizes, check that a second call occurs, attaching the finalized design to the existing order in PrintIQ

Tip:
If you notice that after disabling the feature, your first new order still sends the call early, it’s likely due to temporary caching. Place a second order or clear the cache to confirm your updated setting has taken effect.

That’s it! Once you have Separate calls for order and artwork enabled, you’ll be able to send orders instantly to PrintIQ, saving time and speeding up production. If you have any issues or need additional guidance, be sure to contact our support team or consult our other Academy articles.