Infigo’s tax capabilities allow for comprehensive management of taxes across multiple storefronts via global and individual platform settings. Administrators can create and adjust tax categories, configure fixed tax rates, and apply these taxes to both products and delivery charges. VAT can be applied to individual products, product groups, and deliveries. Additional settings let users control whether prices include tax, how taxes are displayed during checkout, and if delivery and payment method fees are taxable. The system supports EU VAT and allows customization of tax calculations based on shipping, billing, or default addresses, offering flexibility for different tax scenarios.

Avatax Plugin Summary:

The Avatax plugin, developed by Avalara, integrates seamlessly with Infigo to automate sales tax calculations. Once connected, the plugin pulls tax data from the user's Avatax account, requiring the input of credentials like the account ID and license key. Avatax provides real-time tax calculations based on transaction details, such as shipping addresses, product information, and freight costs. The plugin can be set as the primary tax provider, ensuring that taxes are calculated accurately across multiple products and transactions. Additionally, it supports sandbox testing for configuration and offers fallback settings, such as default tax rates, if Avatax data is unavailable.

TaxJar Plugin Summary:

The TaxJar plugin for Infigo enables the calculation of sales taxes during the ordering process, particularly for regions with complex tax regulations like the U.S. It integrates with TaxJar’s API to calculate tax rates based on customer addresses, including specific states, cities, and street locations. Users need the professional version of TaxJar, which includes API access for real-time tax lookups. The plugin supports multiple countries, such as the EU, Canada, Australia, the U.S., and the UK. Tax categories must be assigned to products in Infigo for accurate tax calculation, and users can simulate orders from different locations to verify tax rates.

Infigo's core payment methods, which do not require integration with third-party systems, include options such as purchase order, cash on delivery, check/money order, and no payment. The purchase order option allows customers to place an order by entering a reference number, making it useful for businesses that bill customers later. Cash on delivery enables payment upon receipt of goods, while check/money order lets customers pay manually via traditional mail. The no payment option is useful for situations where no monetary transaction is required, such as promotional orders or testing purposes. These options provide simple, manual methods for managing payments without external systems.

Infigo supports a variety of payment plugins that connect to third-party providers such as Stripe, PayPal, Authorize.net, and PayGate, allowing businesses to offer secure and reliable online payment options. These plugins enable customers to pay via credit cards, digital wallets, or other methods depending on the provider. To use these plugins, businesses must connect their existing accounts with the third-party services by entering API keys, authentication details, or linking the account directly during configuration. Each plugin may have unique setup requirements, such as specifying account credentials or configuring payment rules, but they all provide seamless integration for processing payments securely through the provider.

The content above covers the most popular and feature-rich payment methods available within Infigo. However, there are a variety of additional, smaller payment features that may be ideal for specific use cases or smaller customer subsets. These miscellaneous payment options provide further flexibility and customization, ensuring that whatever your unique payment requirements, Infigo has tools that might be exactly what you're looking for!

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The Shared Print Operations (SPO) tab in Infigo provides administrators, print operators, and other authorized users with access to comprehensive information on all orders placed across multiple storefronts. It allows users to track the status of orders, view customer and product details, download associated files like artwork or invoices, and manage shipping information. The SPO feature helps streamline production by enabling operators to update job statuses, route orders to specific print locations, and even communicate directly with customers for additional details. It also offers filtering options to search for active or completed orders, ensuring efficient order management from creation to shipment.

Infigo Sync and Hot Folders provide an automated way to manage and download job outputs from your storefront to your local machine, streamlining production workflows. A print location serves as the central point where jobs are sent, and hot folders are digital containers within these print locations, designed to hold specific job outputs like PDFs, job tickets, or XML files. Infigo Sync, a Windows service, downloads files from these hot folders directly to your local system, and each print location can be configured to route jobs to different hot folders based on mapping criteria such as product tags or categories. This setup allows for efficient management and automation of print jobs, especially when dealing with multiple storefronts and complex workflows.

The Sales Orders screen in Infigo allows team members to efficiently manage all orders placed on a storefront. This screen provides an overview of all orders in a summary table, with options to filter and search for specific orders. Clicking on a specific order brings up detailed information, including tabs for viewing or editing order info, billing and delivery details, tracking numbers, and order products. The screen also provides options to download invoices and packing slips, change order statuses, issue refunds, and add custom order notes, which can be made visible to the customer. This comprehensive management tool ensures efficient order processing and customer communication.

This describes how to apply scripts to run on all pages of your Infigo storefront.

This is useful in cases where, for example, you wish to provide a live chat, help or support icon which is constantly visible and accessible on all of your site pages.

In Infigo, additional fees can be incorporated into order pricing through three types of handling and processing fees: the order processing fee, job handling fee, and product handling fee. The order processing fee is applied once to an entire order, regardless of the number of products or order lines. The job handling fee is added for each line item in the order, while the product handling fee is applied once for each unique product, even if there are multiple variations of the same product. These fees can be configured on a storefront basis and are visible to both customers and administrators in the order breakdowns and sales screens. Furthermore, you can define whether these fees are taxable, offering additional flexibility in managing order costs.