0:05 It will take a very

0:06 quick look at the general customer checkout experience.

0:10 This experience is extremely customizable.

0:12 What we'll see here is just one of many possible set.

0:15 Just to give you an idea of the type of experience your customers will have.

0:20 So we'll start off with the basket screen.

0:22 So the baskets or cart screen, as expected,

0:25 gives details on all of the customer's currently selected items.

0:29 In addition, this screen can be used to Show additional fees.

0:32 Update Basket Contents or Delete Basket contents.

0:35 Apply Delivery notes or collect other information

0:38 in the form of checkout attributes.

0:42 So we're going to go ahead and click on checkout.

0:44 This will begin the one page checkout process.

0:48 A one page checkout is a streamlined online purchasing process

0:52 where all essential information and steps required to complete

0:55 a transaction are consolidated onto a single web page.

0:59 It is used to simplify and expedite the checkout process for customers,

1:03 reducing friction and increasing the likelihood of completing the purchase

1:06 by minimizing the number of clicks and form fields involved.

1:13 So the first step we get to

1:14 on our one page checkout process is the address stage.

1:18 Now, based on your setup, this can range from the selection of one address

1:22 for both delivery and billing, or can go as far as the manual input of

1:28 two completely different addresses for shipping and billing

1:33 addresses can be populated with an individual customer accounts,

1:36 such as if they've added addresses to their accounts manually previously

1:40 or they can be populated en masse using our address books feature.

1:45 So what I'm going to do in this case, I've got address books assigned.

1:48 I'm going to select one of my email,

1:51 going to select one of my addresses

1:53 and click on continue.

1:58 The next step

1:59 is to select the required delivery method.

2:02 So delivery cost data can be calculated and drawn from Infigo

2:06 or can be computed using third party applications.

2:10 All of the options

2:11 available to the customer under the present conditions will be displayed.

2:15 The Infigo administrator has great control over which

2:19 delivery methods are available to whom and when they're available.

2:27 Well, select one of those

2:28 options and click continue.

2:32 The next step is to select the payment method.

2:34 Again, the range of payment methods are configured by the administrator.

2:38 You can also control when a certain customers can

2:41 or cannot access certain payment methods.

2:45 The process from here may differ slightly based on the payment method selection.

2:49 For example, if we select a purchase order, as we will do in a moment,

2:53 the next step will be to ask for a purchase or the number.

2:56 Whereas other methods such as pay trace, for example,

3:00 might immediately take you to a third party payment screen

3:04 or may wait to the order confirmation screen to do so.

3:07 So I'm going to go for a purchase order.

3:10 Click continue, and then input my purchase order number.

3:20 Prior to submitting your order,

3:21 the customer will be taken to an order confirmation page.

3:24 Here they can

3:25 see various pieces of information related to the items being purchased

3:29 along with any taxes or additional costs that have been applied.

3:36 Click on confirm

3:38 and then that order will begin to be processed.

3:44 The customer will be directed

3:46 to a confirmation page confirming that the order has been placed.

3:49 This page contains a link

3:51 which will take them to additional details of their order,

3:54 and that's contained within the my Order section of that account.

4:04 My order section will show full information on each order

4:07 that's been placed.

4:08 And when you delve into one of those particular orders,

4:11 it will show you updates on the order and the order line status,

4:17 how status updates are shared with

4:19 the customer can be configured by the administrator.

4:26 I can manually get to the My order section just by going to the my account dropdown

4:29 at the top of the screen, clicking my orders.

4:31 That will take me to a summary of all of the orders placed

4:34 along with a general status overview.

4:37 It's also worth noting that you can reorder from this screen.