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It will take a very
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quick look at the general customer
checkout experience.
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This experience is extremely customizable.
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What we'll see
here is just one of many possible set.
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Just to give you an idea of the type
of experience your customers will have.
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So we'll start off with the basket screen.
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So the baskets or cart screen,
as expected,
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gives details on all of the customer's
currently selected items.
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In addition, this screen can be used
to Show additional fees.
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Update Basket Contents or Delete Basket
contents.
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Apply Delivery notes
or collect other information
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in the form of checkout attributes.
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So we're going to go ahead
and click on checkout.
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This will begin
the one page checkout process.
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A one page checkout is a streamlined
online purchasing process
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where all essential information
and steps required to complete
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a transaction
are consolidated onto a single web page.
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It is used to simplify and expedite
the checkout process for customers,
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reducing friction and increasing
the likelihood of completing the purchase
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by minimizing the number of clicks
and form fields involved.
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So the first step we get to
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on our one page
checkout process is the address stage.
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Now, based on your setup, this can range
from the selection of one address
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for both delivery and billing,
or can go as far as the manual input of
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two completely different addresses
for shipping and billing
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addresses can be populated
with an individual customer accounts,
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such as if they've added addresses
to their accounts manually previously
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or they can be populated en masse
using our address books feature.
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So what I'm going to do in this case,
I've got address books assigned.
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I'm going to select one of my email,
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going to select one of my addresses
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and click on continue.
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The next step
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is to select the required delivery method.
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So delivery cost data can be calculated
and drawn from Infigo
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or can be computed
using third party applications.
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All of the options
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available to the customer under
the present conditions will be displayed.
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The Infigo administrator has great control
over which
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delivery methods are available to whom
and when they're available.
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Well, select one of those
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options and click continue.
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The next step is to select the payment
method.
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Again, the range of payment methods
are configured by the administrator.
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You can also control
when a certain customers can
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or cannot access certain payment methods.
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The process from here may differ slightly
based on the payment method selection.
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For example, if we select a purchase
order, as we will do in a moment,
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the next step will be to ask
for a purchase or the number.
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Whereas other methods
such as pay trace, for example,
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might immediately
take you to a third party payment screen
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or may wait to the order
confirmation screen to do so.
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So I'm going to go for a purchase order.
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Click continue,
and then input my purchase order number.
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Prior to submitting your order,
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the customer will be taken
to an order confirmation page.
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Here they can
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see various pieces of information
related to the items being purchased
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along with any taxes or additional costs
that have been applied.
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Click on confirm
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and then that order will begin
to be processed.
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The customer will be directed
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to a confirmation page
confirming that the order has been placed.
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This page contains a link
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which will take them
to additional details of their order,
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and that's contained within the
my Order section of that account.
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My order section
will show full information on each order
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that's been placed.
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And when you delve
into one of those particular orders,
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it will show you updates on the order
and the order line status,
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how status updates are shared with
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the customer can be configured
by the administrator.
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I can manually get to the My order section
just by going to the my account dropdown
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at the top of the screen, clicking
my orders.
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That will take me to a summary
of all of the orders placed
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along with a general status overview.
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It's also worth noting that you
can reorder from this screen.
