Overview

You may have noticed some of your orders are showing as Order Status "Pending". This could be because the Payment Status is "Processing":

When a user exits the payment process without making a payment, the order will be logged in Admin > Sales Orders, however it will show as Pending until it is paid. 

You can check the Payment Status in Sales Orders > Info > and scroll down to Payment Method and Payment Status. 

Tools to get unpaid orders, paid 

1) Email Message Templates: We suggest enabling the Unpaid Order Reminder (and the Unpaid Order Reminder for Guest Customers if you allow guest accounts) to let customers know that they haven't paid for their order. 

Admin > Email Message Templates > Order Management:

As standard the Unpaid Order Reminder email will give a full summary of their order and using the %Order.OrderURLForCustomer% token, they will be able to log into the storefront > go to My Account > Orders > and they will see "unpaid" next to the order in question. 

From here they can click on the order and make payment (it will take them straight to the merchant - PayPal, Stripe, etc.). 

2) You can also use the unpaid order banner in Customer Settings to remind the user (upon logging into the storefront) that they have unpaid orders. 

3) If all else fails and you'd like to contact a customer regarding their unpaid order then you can do so in Sales Orders > (find the order in question) > Edit > Order Notes > and add a message to the customer, tick "Display to customer" and "Add order note": 

Please note:

In Shared Print Operations jobs are set by default to only show orders that have Payment status of Paid. If you change that dropdown to All or Pending it will show all other payment status'.

The job won't be processed until the order has been paid.