Cancelling Orders in both Infigo and printIQ: Manual Updates Required

1. Overview

This guide explains the process of handling order cancellations in Infigo and PIQ, focusing on why manual updates are necessary and what to do when an order is cancelled in either system. Infigo's current integration with PIQ supports limited status updates, which affects the way cancellations are processed. This article outlines key points, settings, and steps you need to take to ensure accurate updates.

For additional information and detailed tutorials, the Infigo Academy offers extensive resources on a wide variety of topics. Visit the Infigo Academy to search and browse our content.

2. Contents

1. Overview
2. Contents
3. Key Points and Takeaways
4. Scenario-Based Guide
   • Scenario 1: Cancelling an Order in Infigo and Reflecting This in PIQ
   • Scenario 2: Cancelling an Order in PIQ and Reflecting This in Infigo
5. FAQs
6. Alternate Search Terms

3. Key Points and Takeaways

• Orders cancelled in Infigo do not automatically reflect as cancelled in PIQ.
• Similarly, orders cancelled in PIQ do not update as cancelled in Infigo.
• The only automatic status update currently supported by PIQ relates to orders marked as "Shipped" (sent as "Dispatched").
• Both Infigo and PIQ require manual intervention to ensure status consistency for order cancellations.

5. Scenario-Based Guide

Scenario 1: Cancelling an Order in Infigo and Reflecting This in PIQ

Problem: When an order is cancelled in Infigo, it does not update the order status to "Cancelled" in PIQ.

Solution:

1. Cancel the order in Infigo using the standard order management process:
   • Path: Navigate to Sales > Orders > Select the specific order > Change the status to Cancelled.

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2. Log in to PIQ and manually locate the corresponding order.
3. Manually mark the order as "Cancelled" within PIQ.

Scenario 2: Cancelling an Order in PIQ and Reflecting This in Infigo

Problem: When an order is cancelled in PIQ, it does not update to show as "Cancelled" in Infigo.

Solution:

1. Cancel the order in PIQ using the standard PIQ process for order management:
2. Log in to Infigo and locate the corresponding order.
3. Manually mark the order as "Cancelled" within Infigo.
   1. Steps are the same as outlined in scenario 1.

6. FAQs

Q: Why doesn't cancelling an order in Infigo automatically update the status in PIQ?
A: Currently, Infigo only supports automatic status updates for shipped orders (sent as "Dispatched" from PIQ). Cancellations require manual updates due to limitations in the integration.

Q: Do I need to manually update every order that is cancelled?
A: Yes. Until further notice or future updates, every order cancelled must be manually updated in both Infigo and PIQ.

For additional information and detailed tutorials, the Infigo Academy offers extensive resources on a wide variety of topics. Visit the Infigo Academy to search and browse our content.