Resolving Pricing Issues with Custom Quoting

This article covers how to resolve issues where products using custom quoting from PrintIQ display a price of $0.00. The problem can stem from incomplete PrintIQ configuration and product type mismatches that prevent live pricing from being retrieved correctly.

In such cases, logs may show errors such as “Quote is Expired” even though the custom quoting information is filled in. Often, the issue arises when a product is set as a Stock product type, which is not designed to sync with a printable PrintIQ product.

Following the step-by-step guide below will help ensure that the required settings are enabled and that the product is configured correctly to retrieve live pricing from PrintIQ.

Use cases

Product displays $0.00 when requesting a custom quote.
Error messages such as “Quote is Expired” appear during price requests.

Key settings in Infigo

Use New Pricing API (GetPrice): Enabled in the PrintIQ plugin.
Quote Settings in Admin: Located under Admin > Quote Settings, ensure the following options are enabled:
- ✅ Create quote automatically
- ✅ Keep quote reference when ordering

Step-by-step guide

Verify that the PrintIQ plugin has the setting for Use New Pricing API (GetPrice) enabled.
Navigate to the Quote Settings and confirm that both Create quote automatically and Keep quote reference when ordering are checked. Save your changes.
Check the product settings: if the product is configured as a Stock product, change it to a printable product type (such as Static or MegaEdit) to ensure proper syncing with PrintIQ.
Clear your browser cache to ensure that the changes take effect on the frontend.
Test the product by requesting a price to ensure live pricing is now displayed correctly.

Resolving Pricing Issues with Custom Quoting