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🚀 Connect Plugins Tips & Tricks 🚀

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Enabling the Custom Product Type in PrintIQ

This article explains how to enable the Custom option in the product type dropdown when building a custom quote using PrintIQ. The option is controlled by a tickbox found in the PrintIQ Configuration Settings.

By following this guide, users can quickly locate and enable the setting, ensuring that the Custom option appears as expected in the dropdown menu. This procedure is applicable whenever a custom quote is needed.

Users are encouraged to verify the setting after toggling the tickbox to ensure that the change is correctly applied. The process is simple and requires only a few steps in the configuration panel.

Use cases

  • Building a custom quote when the Custom product type is not visible.
  • Integrating custom workflows in PrintIQ through configuration settings.

Key settings in the system

  • Custom Product Type Tickbox: Located in the PrintIQ Configuration Settings panel.

Step-by-step guide

  1. Log in to the system and navigate to the PrintIQ Configuration Settings.
  2. Locate the tickbox for the Custom product type option.
  3. Tick the box to enable the Custom option.
  4. Refresh or review the product type dropdown to confirm the Custom option is now visible.
  5. If needed, save the changes and test by creating a custom quote.

Related links

For additional guidance, head over to the Infigo Academy or contact our Customer Support team.

Resolving Pricing Issues with Custom Quoting

This article covers how to resolve issues where products using custom quoting from PrintIQ display a price of $0.00. The problem can stem from incomplete PrintIQ configuration and product type mismatches that prevent live pricing from being retrieved correctly.

In such cases, logs may show errors such as “Quote is Expired” even though the custom quoting information is filled in. Often, the issue arises when a product is set as a Stock product type, which is not designed to sync with a printable PrintIQ product.

Following the step-by-step guide below will help ensure that the required settings are enabled and that the product is configured correctly to retrieve live pricing from PrintIQ.

Use cases

  • Product displays $0.00 when requesting a custom quote.
  • Error messages such as “Quote is Expired” appear during price requests.

Key settings in Infigo

  • Use New Pricing API (GetPrice): Enabled in the PrintIQ plugin.
  • Quote Settings in Admin: Located under Admin > Quote Settings, ensure the following options are enabled:
    • âś… Create quote automatically
    • âś… Keep quote reference when ordering

Step-by-step guide

  1. Verify that the PrintIQ plugin has the setting for Use New Pricing API (GetPrice) enabled.
  2. Navigate to the Quote Settings and confirm that both Create quote automatically and Keep quote reference when ordering are checked. Save your changes.
  3. Check the product settings: if the product is configured as a Stock product, change it to a printable product type (such as Static or MegaEdit) to ensure proper syncing with PrintIQ.
  4. Clear your browser cache to ensure that the changes take effect on the frontend.
  5. Test the product by requesting a price to ensure live pricing is now displayed correctly.

Related links

For additional guidance, head over to the Infigo Academy or contact our Customer Support team.

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