Picture of Connect: Tharstern - Mapping customer codes to departments | ID: CI_Tharstern_005

Connect: Tharstern - Mapping customer codes to departments | ID: CI_Tharstern_005

In this tutorial, we will learn how to create mappings between our Tharstern and Infigo users. A note on terminology: An Infigo "Department" manages a grouped set of users, such as those representing one particular company. An Infigo "Customer" is an individual user of a storefront. Therstern's terminology is slightly different, with a Tharstern "Customer" relating to a group of users, such as those representing one company.

Tutorial Video Transcript

A transcript of our tutorial video, ensuring you can find exactly what you need, when you need it.

You can search this page to find the relevant time-stamp in the video. Also, this text can be used as part of the tutorial search feature.

00:00:12:12 - 00:00:14:11
In this tutorial we'll learn how to create

00:00:14:11 - 00:00:17:27
mapping
between our Tharstern and Infigo users.

00:00:19:03 - 00:00:24:00
So before we begin a note on terminology
and Infigo department manages

00:00:24:00 - 00:00:28:12
a grouped set of users such as those
representing one particular company.

00:00:29:08 - 00:00:31:23
An Infigo customer is an individual

00:00:31:23 - 00:00:33:28
user of a particular storefront.

00:00:35:15 - 00:00:37:22
Tharstern's terminology
is slightly different,

00:00:38:00 - 00:00:41:19
with a Tharstern customer
relating to a group of users,

00:00:41:19 - 00:00:44:10
such as those representing one company.

00:00:44:10 - 00:00:45:04
such as those representing one company.

00:00:45:04 - 00:00:47:23
So before assigning anything
to an actual department,

00:00:48:01 - 00:00:50:06
there's going to remind you
first of a setting

00:00:50:06 - 00:00:53:01
which is within the Tharstern Connect
settings.

00:00:54:02 - 00:00:56:07
If I go to the Connect plugins page,

00:00:57:08 - 00:01:00:14
configure my Tharstern plugin
and you'll see that

00:01:00:14 - 00:01:04:00
we have this setting here,
which is the storefront customer code.

00:01:04:29 - 00:01:07:02
Now the storefront customer code
will serve

00:01:07:02 - 00:01:10:20
as the customer code
of the default Tharstern customer

00:01:11:20 - 00:01:13:14
to use
for creating estimates and sending orders.

00:01:13:14 - 00:01:14:09
to use
for creating estimates and sending orders.

00:01:14:19 - 00:01:16:13
However, it is possible to assign

00:01:16:13 - 00:01:19:18
a customer code at a department level,
which we'll discuss here,

00:01:20:08 - 00:01:22:25
and this allows more granular control over

00:01:22:25 - 00:01:25:19
which Infigo orders
turn into Tharstern orders.

00:01:26:26 - 00:01:31:05
The storefront customer code
that we see here should be considered

00:01:31:05 - 00:01:35:04
as a fallback option
in case a customer does not have a code

00:01:35:04 - 00:01:37:23
assigned to them.

00:01:57:16 - 00:02:01:23
So with that out of the way,
we'll now navigate to the departments area

00:02:06:12 - 00:02:09:06
and you'll notice once again
that we have these connect

00:02:09:06 - 00:02:13:16
link buttons
associated with each of our departments.

00:02:13:16 - 00:02:15:08
Now there are other tutorials available

00:02:15:08 - 00:02:18:27
if you want to learn how to create
and configure departments themselves.

00:02:19:10 - 00:02:22:15
For now, I'm just going to work
with one of my pre created departments

00:02:23:10 - 00:02:28:24
and go to connect link.

00:02:28:24 - 00:02:33:13
Now this is much simpler
to link together than that of

00:02:34:22 - 00:02:35:28
a product link

00:02:35:28 - 00:02:38:20
because we're not actually dragging
through customer

00:02:38:20 - 00:02:42:07
information from Tharstern itself,
so we can't pre populate the list

00:02:42:15 - 00:02:44:28
like we did for the products.

00:02:45:29 - 00:02:49:01
So all you would need to do in
this case is go into your Tharstern system

00:02:49:08 - 00:02:52:29
and look for the customer code,
and then that customer code

00:02:52:29 - 00:02:58:29
would be entered here.

00:02:58:29 - 00:03:02:06
Once that's specified,
click on Save, Connect, external ID

00:03:03:05 - 00:03:07:09
and then the window will close.

00:03:07:09 - 00:03:11:01
A user must be present
within this department for any changes

00:03:11:01 - 00:03:16:25
to actually be made of that connect link.

00:03:16:25 - 00:03:19:11
So by clicking on the plus icon

00:03:19:11 - 00:03:22:29
next to the department,
you need to ensure that one or more users

00:03:23:08 - 00:03:27:14
are selected to be part of this department
and then click on Save Changes.

00:03:28:01 - 00:03:30:16
A user can only be placed
in one department.

00:03:30:26 - 00:03:34:13
This means when a user sitting
within this department logs

00:03:34:13 - 00:03:38:26
in estimate as requested
and all the orders raised are done.

00:03:38:26 - 00:03:43:29
So with this new customer code.

 

Incomplete