Picture of Connect: Tharstern - Mapping customer codes to departments | ID: CI_Tharstern_005

Connect: Tharstern - Mapping customer codes to departments | ID: CI_Tharstern_005

Connect: Tharstern - Mapping customer codes to departments

In this tutorial, we will learn how to create mappings between our TharsternTharstern is a print MIS (Management Information System) platform used for quoting, job management, production scheduling, and invoicing. and Infigo users.

Guide1 min readVideo6-step guideRef CI_Tharstern_005Updated 8 Oct 2026

Overview

A note on terminology: An Infigo "Department" manages a grouped set of users, such as those representing one particular company. An Infigo "Customer" is an individual user of a storefront.

Therstern's terminology is slightly different, with a Tharstern "Customer" relating to a group of users, such as those representing one company.

You link an Infigo department to a Tharstern customer by entering that customer's code on the department. When users in that department log in, their estimates and orders then use that code. Department codes give you more granular control than the Storefront Customer Code, which you should treat as a fallback for customers with no code assigned.

What you'll be able to do

  • Explain how Infigo and Tharstern use the terms "Department" and "Customer" differently.
  • Describe how the Storefront Customer Code acts as a fallback when a customer has no code assigned.
  • Enter a Tharstern customer code in a department's ExternalId field using Connect LinkThe Connect Link popup (opened via the green Connect Link button found throughout Infigo admin) is where an administrator maps an Infigo record — such as a Product Variant, Customer, Department or....
  • Save the mapping by clicking Save Connect External Id.
  • Add users to the department and click Save Changes so the new customer code takes effect.

Step-by-step

  1. A note on the Storefront Customer Code

    The Storefront Customer Code will serve as the Customer Code of the default (Tharstern) customer to use for creating estimates and sending orders, however it is possible to assign customer codes at a department level, allowing more granular control over which Infigo orders turn into Tharstern orders.

    The Storefront Customer Code should be considered a fallback option, in case a customer does not have a code assigned to them.

    A note on the Storefront Customer Code
  2. Next, navigate to the Departments screen
    Next, navigate to the Departments screen
  3. Choose or create a department, then click on Connect Link
    Choose or create a department, then click on Connect Link
  4. Type the Tharstern customer code into the ExternalId field
    Type the Tharstern customer code into the ExternalId field
  5. Click on Save Connect External Id
    Click on Save Connect External Id
  6. A user must be present within this department for any changes to be seen

    Ensure that one or more users are selected to be part of this department, then click Save Changes.

    A user can only be placed within one department. This means when a user sitting within this department logs in, estimates requested and ordered raised are done so with this new customer code.

    A user must be present within this department for any changes to be seen

Video transcript

0:12 In this tutorial we'll learn how to create

0:14 mapping between our Tharstern and Infigo users.

0:19 So before we begin a note on terminology and Infigo department manages

0:24 a grouped set of users such as those representing one particular company.

0:29 An Infigo customer is an individual

0:31 user of a particular storefront.

0:35 Tharstern's terminology is slightly different,

0:38 with a Tharstern customer relating to a group of users,

0:41 such as those representing one company.

0:44 such as those representing one company.

0:45 So before assigning anything to an actual department,

0:48 there's going to remind you first of a setting

0:50 which is within the Tharstern Connect settings.

0:54 If I go to the Connect plugins page,

0:57 configure my Tharstern plugin and you'll see that

1:00 we have this setting here, which is the storefront customer code.

1:04 Now the storefront customer code will serve

1:07 as the customer code of the default Tharstern customer

1:11 to use for creating estimates and sending orders.

1:13 to use for creating estimates and sending orders.

1:14 However, it is possible to assign

1:16 a customer code at a department level, which we'll discuss here,

1:20 and this allows more granular control over

1:22 which Infigo orders turn into Tharstern orders.

1:26 The storefront customer code that we see here should be considered

1:31 as a fallback option in case a customer does not have a code

1:35 assigned to them.

1:57 So with that out of the way, we'll now navigate to the departments area

2:06 and you'll notice once again that we have these connect

2:09 link buttons associated with each of our departments.

2:13 Now there are other tutorials available

2:15 if you want to learn how to create and configure departments themselves.

2:19 For now, I'm just going to work with one of my pre created departments

2:23 and go to connect link.

2:28 Now this is much simpler to link together than that of

2:34 a product link

2:35 because we're not actually dragging through customer

2:38 information from Tharstern itself, so we can't pre populate the list

2:42 like we did for the products.

2:45 So all you would need to do in this case is go into your Tharstern system

2:49 and look for the customer code, and then that customer code

2:52 would be entered here.

2:58 Once that's specified, click on Save, Connect, external ID

3:03 and then the window will close.

3:07 A user must be present within this department for any changes

3:11 to actually be made of that connect link.

3:16 So by clicking on the plus icon

3:19 next to the department, you need to ensure that one or more users

3:23 are selected to be part of this department and then click on Save Changes.

3:28 A user can only be placed in one department.

3:30 This means when a user sitting within this department logs

3:34 in estimate as requested and all the orders raised are done.

3:38 So with this new customer code.

Guide | Connect: Tharstern - Mapping customer codes to departmentsRef CI_Tharstern_005 | Last updated: 8 Oct 2026
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