Meet the Teams

Learn how our customer-facing teams can help you through your Infigo journey

At Infigo, our teams are on hand to provide help when you need it. But who should you contact, and when?

Read on to learn a little about the Infigo teams, their responsibilities, and how they can help you make the most out of your platform.

Customer Success

Your primary Infigo contact

At Infigo, our Customer Success Team is dedicated to ensuring your long-term success with our solution. We are committed to proactively helping you achieve your objectives and make the most of our software. Our Customer Success Team is here to:

  • Onboarding Support: We provide personalised onboarding assistance to help you get started quickly and efficiently, ensuring a seamless transition to our platform.

  • Tailored Solutions: We work closely with you to understand your unique business needs and customise our offerings to align with your goals and objectives.

  • Ongoing Training: We offer ongoing training sessions and resources to empower your team with the knowledge and skills needed to fully leverage Infigo's capabilities.

  • Performance Analysis: Our team conducts regular performance reviews to identify opportunities for improvement and growth, ensuring you're always on the path to success.

  • Dedicated Resource: You'll have a dedicated Customer Success Manager who serves as your advocate within our company, helping to coordinate resources and solutions tailored to your needs. Find out who this is, in your Onboarding guide.

  • Proactive Communication: We proactively reach out to you with updates, tips, and recommendations to enhance your experience and drive better results.

At Infigo, our Customer Success Team is your strategic partner in achieving your business objectives through our SAAS platform. Your success is our success, and we're here to support you every step of the way.

Software training with the Infigo Academy

The Infigo Academy sits as part of the Customer Success umbrella.

It is designed to provide quick and easy access to Infigo's vast array of capabilities via our learning portal, however there will always be questions which are specific to your scenario and setup.

During your onboarding process, most of our customers opt for regular catch-up meeting with our Academy team. These sessions are aimed at answering queries since the previous session and directing you towards appropriate Academy resources for your upcoming tasks.

Customer Support

Our dedicated team of Infigo specialists, ready to answer your queries

Our Customer Support Team at Infigo is committed to providing exceptional assistance and resolving any issues you may encounter while using our solution. We are here to:

  • Query Resolution: We promptly address your Infigo technical challenges, working diligently to work through your problems and find solutions.

  • Expert Guidance: Our knowledgeable support agents offer expert guidance, answering questions and providing detailed instructions to help you navigate your Infigo platform effectively.

  • User Education: We offer educational resources, including knowledge base articles and tutorials, to empower you and your team to make the most of our software.

  • Feedback Collection: We value your input and actively seek feedback to continually improve our software and services, ensuring they meet your evolving needs.

  • Custom Development & Professional Services: Our support team will gather all your requirements and liaise with the Development Team and the Professional Services Team to obtain a quote and schedule the work. 

At Infigo, our Customer Support Team is your reliable partner, dedicated to making your experience as smooth and efficient as possible. We understand that your time is valuable, and we're here to provide the assistance you need to achieve your goals with confidence.

Professional Services

Have your storefront built by the best

Did you know that we have team of experts to assist you with your projects?

Our Professional Services team are on hand to take on the projects you may not have the resource or expertise to deliver yourselves.

Some examples of projects our team can help you with include:

  • Storefront skin
  • Product builds
  • Pricing scripts