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So the next section is about,
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configuring email accounts
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and associated email templates.
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So it's obviously a very important
part of the e-commerce process
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is the ability to communicate
with your customers.
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You need the ability
to push information out to them.
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Now when you get your initial Infigo
platform,
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you do have a basic mailbox
setup on there that we provide.
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So it will be, your company
@infigomail.net
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that will be configured automatically
so that you can send and receive emails.
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However, that is not designed
to be a sort of permanent solution
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that's more designed to be whilst
you're getting to grips with the platform.
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And while so getting initially configured,
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what we would expect is that eventually
you put your own mailbox on there.
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We can,
they can handle the content you want.
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So if I go to
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email accounts.
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Now, what you can do is it's your choice
whether you set these up.
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And this actually, this applies
to the vast
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majority of things
I think I'm talking about on this webinar.
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This is one of the rare instances
where you can set a lot of things
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up on the platform level,
if you want them to be
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globally available
on, on all your storefronts,
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or you can set them up
on storefront level.
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Now, obviously
it's a bit more granular than that.
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Some things you might be able to do
platform, some you might not.
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But generally speaking,
a lot of these can be done on either.
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An email
account is a good example of that.
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So the one we set up for you
by default will be on the platform level.
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So this means that you can send
and receive email or send emails
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from all of your,
storefronts that you create.
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However, if you need mailboxes
for each individual storefront.
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So let's say
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the mailbox has an email address
which is relevant to that storefront name.
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Then you can set them up
on a storefront level as well.
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The details
you need quite straightforward.
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As you can see,
there's just email address.
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You need credential information,
ports and a host.
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And then once you've got that information,
easiest thing to do
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is just to send a quick email test.
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That will tell you
if it's been successfully sent
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from the Infigo side of things.
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And it will also actually send you
a quick email as well.
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The shortest email you've ever received.
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Just saying email works fine, and if you
receive that, you know if things get.
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Okay.
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Following on from
that is the message queue.
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And I'll get onto email message templates
after that.
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But the message queue is good
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for verifying what's been sent out,
what's not been sent out, what content
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has actually been sent out in emails,
and just keeping a track of everything.
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So it's a bit
more or less unknown, to be honest.
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I think I went through
in a previous webinar,
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but if you search for a message queue.
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That will show you all of the emails.
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And it seems I do have a sender,
which I need to look into.
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So it's good.
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I came onto this page,
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but that will allow you to basically
filter between different emails,
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and then you also have the ability
to click
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on any of these individual emails as well,
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just to actually see
what that content was.
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You can resend it if you need to.
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Let me see what's going on here.
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These are just test orders.
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I put a motion to configure
that correctly, but you can see
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that the information
that's gone out as part of that email.
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This is especially useful
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because when you're creating your message
templates, as we'll see in a moment,
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you might have sort of placeholder
information in a lot of different places.
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So things such as the customer's name
or the products they've purchased or
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the address it's been sent to, it's
all going to be just placeholders
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waiting for dynamic information
to be sent to the customer.
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Whereas within the message queue
you can actually see
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if that's been populated correctly,
what information has been sent,
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and just keep a track of it.
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It will also give you more information
as to what the problem was with sending.
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If there was one.
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And gives you the ability to review,
to resend if you need to as well.
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So for example, if you go through,
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if you have a bunch of emails
that haven't sent,
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you could fix your inbox or fix
your message account for whatever reason,
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and then just re queue those emails to be
sent with the exact same content.
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Okay,
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next section is the email message
templates.
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Now what you'll find
is that there's a few of these activated
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by default on new platforms
and new storefronts.
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Things just
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what we probably consider critical.
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So password recovery
I think this is probably
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the default configuration to be honest.
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So password recovery,
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probably something to do with orders.
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So abandoned cart order canceled order
placed order page, that kind of thing.
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But you'll see that there's
a lot more templates available as well.
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And these try to account
for pretty much any scenario
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in which you're going
to want to send an email.
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And we provide you
with some very basic templates
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just to get you started with
some placeholder information in there.
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However, you have got full customization
of these emails.
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So for example,
if I go to my order paid or order placed.
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Let's go for
order page, which goes to the customer.
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It gives you a little indication of when
that email will actually be triggered.
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And then you've got a column here
which is showing you
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whether that particular
template is enabled.
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And you can enable or disable them
using edit.
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And then scrolling down,
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it gives you some information
on the content of that particular email.
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Now, if you're not particularly skilled
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as I'm not writing,
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the content of emails
in this particular way using code,
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then we do allow you to utilize
the content
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template functionality
to create your email templates as well.
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I caveat with this is it's not quite
as customizable as the content.
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templates for your main site.
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Just due to the inherent difficulties
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around website, email, HTML.
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However, you have got customization
in terms of things
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like logo
and text content and various other pieces.
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So if I switch from code
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editor to content template editor.
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You can see there I can choose
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my email template,
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and then I can put in the crucial bits
of information for that email.
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So things like logo or my title is going
to be what my content is going to be.
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And we can select
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what additional details we want
there as well from a pre-configured list.
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So whether it's things
like all the details,
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so that will be drawn into the email
automatically,
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password recovery and various
other specific scenarios.
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Please do note all of the tags
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or tokens over on the right hand
side as well.
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So these cover all these different forms
of specific dynamic information
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that might be from your specific customer,
your specific storefront,
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that specific order.
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And you can just copy and paste any of
those into the content of your email.
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And I will include
them in that email template.
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Those tokens can be used in the code
editor as well.
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You're not just limited
to using those in the content templates.