Show details for Batch import customer data | ID:BG_017

Batch import customer data | ID:BG_017

In this tutorial, we will learn how to import large quantities of customer data using a dedicated import tool.

Tutorial Video Transcript

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In this
tutorial, we'll learn how to import

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large quantities of customer data
using a dedicated import tool.

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To start off with, we're going to navigate
to the customer management screen.

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So if we go to customers
and customer management,

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this will show is a list
of all of the customers currently created

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in this particular storefront.

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In this particular example,
we can see there's only one.

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If we want to mass import our customers,
we can go across

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to the CSV import tab.

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There's a lot of information
detailed on here

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to try and help you through this process
nice and smoothly.

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So you can have a read through
what it expects

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from the different bits of information.

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One important thing to remember
is that we recommend

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that you only import 200 per sheet.

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So we import a CSV documents.

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We recommend that you limit
it to 200 customers per CSV document.

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You can import multiple CSV documents
one after the other.

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That's no problem at all.

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But try and limit it
to 200 for each individual sheet.

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If you scroll
right down to the bottom of this page,

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you have got the ability to download
a template CSV and this saves you having

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to create all of the headings yourself
and potentially making human error.

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Ask mistakes in just typing or copying

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and pasting or whatever you need to do.

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So download this

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and you'll end up with something like

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this document here.

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So this gives you all the necessary
headings that you require

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along with a sample user.

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Just giving you

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an idea of what expectations

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these columns have.

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Now we'll populate

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our CSV template
with our own customer data.

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We have a sample available,

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so I'll show you now

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that we have nine

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sets of customer data
that we intend to import,

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three different companies are represented
by these customer data.

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We've got Red Company,

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we've got Blue Company
and we've got Green Company.

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Each of red, blue and green
have an administrator, an approver

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and a general user.

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And what you'll find
is that as we look across these columns,

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those users have tried to be set up
as such

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in the respective columns.

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So for example, if I look in

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departments which we set up
in a previous video, you can see that

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they've been put in a relevant department

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based on their company.

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Some of them have been assigned
specific customer roles,

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so that will give them
certain access rights.

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They've been assigned
to particular companies

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and there's some

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address information
being imported in there as well.

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You don't need to fill in
every single column,

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just the information
that you feel your customer import needs.

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There are some bits of information
which will be mandatory.

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So, for example, the entry of a password.

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So I'm going to close this down.

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It's a good idea to close the sheet down
before you try and import it.

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Scroll
back to the top of the CSV import list

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and then select the file
that you want to import.

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Once you're happy, click on import

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and this will give you very detailed
feedback

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as to which imports have been successful
and which have not.

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So you can see from this particular CSV

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that we imported here
that there has been a few problems.

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So it's saying the six user accounts
were successfully updated.

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Three users could not be imported.

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Now, that's
not a massive amount of information.

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So I might want to see a little bit
more detail related to that.

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And I can download an associated report
which will tell me exactly what fails

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in this link here

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and what it's saying.

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So my administrator rows

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so row zero, three and six.

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So let's just open our CSV sheet again
just to get some context.

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So this will be zero

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three and six administrator roles
where we've actually assigned

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the role of administrator
to these particular users.

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We can see that it's saying
that the password format is incorrect.

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So it's very detailed set of information

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and it's telling us
exactly what we would need to change,

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exactly what we need to change before
we can successfully import

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those customers.

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So I'm going to go

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ahead and make those changes,

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save those,
and then I'm going to re-import

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that information.

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You can see now

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that all nine user accounts
have been successfully updated.

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We haven't ended up with duplicates

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of those duplicate entries
from the two imports.

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So everything is now set up
as we expected.

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If we look in the list of users
that we've imported,

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we can get a feel for the information

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that has been inserted and defined.

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So for example, we've got our approver,
who's part of the red company

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in the red company department

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with approver roles.

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I come down to my admins.

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We can see that refined or defined
as storefront

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administrators in the relevant department
and the relevant company.

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For example.

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So the import has been successful.

 

Incomplete
Step by Step Guide

Batch import customer data

In this tutorial, we will learn how to import large quantities of customer data using a dedicated import tool.

Creation Date: Sep 20, 2022
Created By: Sam Webster

1. Click on Customers

To start, navigate the the Customer Management screen.

Click on  Customers

2. Click on Customer Management

Click on Customer Management

3. Click on CSV Import

A CSV file format with set headings is required for a successful import.

The "CSV Import" tab contains a large amount of information to ensure this process runs smoothly.

Click on CSV Import

4. Click on Download Customer Template CSV

A template CSV file is available for download from the bottom of the "CSV Import" tab.

Click on Download Customer Template CSV

5. Load the downloaded CSV template

The CSV template contains all of the headers and formatting required for a successful customer import.

A maximum import of 200 customers per CSV file is advised.

Load the downloaded CSV template

6. Populate the CSV template with your own customer data

You do not need to complete all fields, however some such as a password are mandatory.

For fields which require the customer to be linked to another area within Infigo, please ensure that area is created prior to import, or it will fail.

For example, when placing customers in a department, ensure that department has already been created.

Populate the CSV template with your own customer data

7. Select your updated customer CSV file from file upload menu

Be sure to close the CSV file before importing, or you may get an error.

Select your updated customer CSV file from file upload menu

8. Click on Import

Click on Import

9. Any problems will be highlighted

Any errors which occurred during the customer import process will be highlighted and a downloadable report created.

Any problems will be highlighted

10. Download the failure report

Download the failure report

11. Review the failure report and make necessary changes

Review the failure report and make necessary changes

12. For sucessful row imports, your customer details will now be added to the system

For sucessful row imports, your customer details will now be added to the system
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