In this article we will cover some the questions that we often get asked when adding a new binding to a storefront, securing a storefront with an SSL certificate and renewing your existing SSL certificate.
Question: What is a binding?
Answer: A binding is the URL that is 'assigned' to your storefront. Essentially the address an end user will go to when they want to visit your site. When we create a new platform we give it a default URL and then any storefronts you create will have the same URL with a /storefrontname at the end.
Question: Do I have to change the storefront binding?
Answer: No, you don't have to add a new binding.
Question: How do I add a new binding?
Answer: We have an article which explains everything, so please have a read of that and then submit a ticket with the storefront name (as it is) and the new binding (URL) that you'd like for that storefront.
Question: What do I need to add a binding?
Answer: Before you get in touch with us, you need to buy the domain. There are lots of websites where you can purchase domains.
Question: What is an SSL Certificate and why do I need one?
Answer: SSL stands for Secure Sockets Layer, a security protocol that creates an encrypted link between a web server and a web browser. Companies and organisations need to add SSL certificates to their websites to secure online transactions and keep customer information private and secure.
Question: What happens if I don't secure my storefront with an SSL?
Answer: When people visit your storefront they will be shown a security warning and advised not to proceed to the site.
Question: How long is an SSL certificate valid for?
Answer: Different providers will sell SSL certificates for different lengths of time, however all SSLs need to be updated yearly. You will need to create a ticket every year (we ask you to do so 2-4 weeks before it is due to expire) so we can update your SSL.
Question: What happens when my SSL certificate expires?
Answer: When people visit your storefront they will be shown a security warning and advised not to proceed to the site.
Question: How do I renew my SSL certificate?
Answer: Please see our help centre article.
Question: I have more than one binding that I'd like to secure. Do I need more than one certificate?
Answer: This depends on the bindings that you'd like to use. We have an article that explains the different types of SSL certificates; please give it a read and let us know if you have any questions.
Question: The binding I would like to use is already in use on another website which I plan to move to Infigo. What do I need to do in this instance?
Answer: We have lots of customers that move sites onto Infigo storefronts, so this is something we do a lot. You can setup the binding on Infigo as normal, you will also need to secure the storefront with an SSL certificate. To avoid any disruption to the existing site we would recommend purchasing a new SSL certificate for the Infigo site.
If the existing site (the non-Infigo storefront) is not live, and it can be left unsecured, then you can obtain a new CSR from the Infigo Support Team and download a new copy of the same SSL for us to apply to your Infigo Storefront.
Question: Are there costs involved in settings up new bindings and securing them with SSL certificates?
Answer: Yes, all costs are outlined here:
- New Binding
- SSL Implementation
- SSL renewal
Question: How long does it take to setup a new binding and secure the storefront with an SSL certificate?
Answer: Bindings and SSLs are applied with our twice monthly deployment (every 2 weeks). So please give us at least 2 weeks notice.
Question: I missed my SSL expiry reminders from my provider, and my certificate is going to expire within a few days. What can I do?
Answer: Sometimes we're able to rush SSL renewals (costs outlined here). Please submit a ticket and make a note that it is due to expire and you'd like to proceed with a -5 day, or -2 day rush. Please note: this is only during normal business hours (Monday - Friday, 0900 - 1800 GMT) and is subject to capacity in the team. It is not always possible.
Question: I don't own the domain, but I need to buy the SSL certificate. How does this work?
Answer: Each provider will handle this differently, however it is normally handled with a verification email. Wherever you're purchasing your SSL from, you will be asked for the site you wish to secure and the CSR. Once that information has been provided you will be given a list of email address that can verify your request. Once the email address holder has verified this, you will be provided with the certificate / a zip file containing the certificate.
Please note: each provider will have a slightly different process. Please refer to their own help pages for instructions.
Question: What is a CSR?
Answer: A CSR (Certificate Signing Request) is a specific code and an essential part for the SSL activation. It contains information about website name and the company contact details. We need to create for this you because we are hosting your site.
Question: I already have a certificate from another site. Can I use that?
Answer: Yes, you can. However, we will need to create a CSR for you to download a new copy of that certificate. You will need to compete our CSR Form and submit a ticket. The CSR Form is attached to this article.