How to Bulk Clean Up Abandoned Carts in Infigo

1. Overview

This guide explains how to bulk clean up abandoned or old carts in Infigo. This is particularly useful for administrators looking to manage and declutter their system by removing outdated or abandoned carts in bulk.

For additional information and detailed tutorials, the Infigo Academy offers extensive resources on a wide variety of topics. Visit the Infigo Academy to search and browse our content.

2. Contents

1. Overview
2. Contents
3. Key Points and Takeaways
4. Key Settings
5. Scenario-Based Guide
   • Scenario 1: How to Enable Basket Expiration
   • Scenario 2: Configuring Email Notifications for Users
   • Scenario 3: Managing Expiration Warnings
6. FAQs
7. Alternate Search Terms

3. Key Points and Takeaways

• Basket expiration settings can automatically clean up abandoned carts.
• Email notifications should be configured to inform users before carts are deleted.
• Expired carts can be removed without manual intervention by adjusting settings.
• Settings are managed under Configuration > Settings > Order Settings > Storage Control [section].

4. Key Settings

Basket Expiration Settings

• Path: Configuration > Settings > Order Settings > Storage Control
• Explanation:
  • Basket Expiration Days: Defines how many days inactive carts remain before being automatically deleted. Default is 0 (disabled). Increase to enable expiration.

Warning Settings

• Path: Configuration > Settings > Order Settings > Storage Control
• Explanation:
  • Email Notifications: It is recommended to activate templates for user notifications when enabling expiration. Templates include:
    • "First Warning: Abandoned Cart Cleanup"
    • “Last Reminder: Abandoned Cart Cleanup”
  • Early Warning Expiration Days: Defines how many days before expiration the first warning email is sent.
  • Last Warning Expiration Days: Sets how close to expiration the final warning is sent.

5. Scenario-Based Guide

Scenario 1: How to Enable Basket Expiration

Problem: Your system has accumulated numerous abandoned carts, and you want to automate their cleanup.

Solution:

1. Navigate to Configuration > Settings > Order Settings > Storage Control.
2. Locate the Basket Expiration Days setting.
3. Set the value to the desired number of days (e.g., 30 for a 30-day expiration).
   • Note: A value of 0 disables expiration.

Scenario 2: Configuring Email Notifications for Users

Problem: Users are not informed before their carts are deleted, leading to confusion or complaints.

Solution:

1. Navigate to Content Management > Email Message Templates > Order Management [section].
2. Activate the following templates:
   • "First Warning: Abandoned Cart Cleanup"
   • "Last Reminder: Abandoned Cart Cleanup"
3. Customize the template content to include:
   • A clear subject line (e.g., "Your Cart Will Expire Soon!")
   • Friendly, informative text explaining the expiration timeline.
4. Save changes.

   • 

Scenario 3: Managing Expiration Warnings

Problem: You want to adjust when warning emails are sent to users.

Solution:

1. Navigate to Configuration > Settings > Order Settings > Storage Control.
2. Adjust the following fields:
   • Early Warning Expiration Days: Enter the number of days before expiration for the first warning (e.g., 5 days).
   • Last Warning Expiration Days: Enter the number of days before expiration for the final reminder (e.g., 1 day).
3. Save changes.
   • Screenshot Note: Show the relevant warning settings in the Storage Control section.

6. FAQs

Q1: What happens if I don’t enable email templates?
A: Without email templates, carts will expire without notifying users, which may lead to customer dissatisfaction.

Q2: Can I bulk delete carts without setting expiration days?
A: No, the bulk cleanup process requires expiration settings to be configured.

Q3: What’s the default expiration period for baskets?
A: The default is 0, meaning expiration is disabled.

Q4: Are these settings reversible?
A: Yes, you can reset expiration days to 0 to disable automatic cleanup.

For additional information and detailed tutorials, the Infigo Academy offers extensive resources on a wide variety of topics. Visit the Infigo Academy to search and browse our content.