Department Address Exclusivity & Automation

What this article covers

This article explains how to configure and use the Department Address Exclusivity and Department Billing Address Automation settings.
You’ll learn how they simplify checkout, ensure address accuracy, and centralise billing information for B2B customers.

About this feature

These two enhancements extend how departments manage addresses in Infigo storefronts.
They introduce options that let you:

• Automatically use a department’s billing address for all its members, and

• Restrict customers so that only department-level addresses can be used for orders.

This ensures consistent billing data, reduces manual entry, and is especially useful for corporate or franchise storefronts where multiple users share the same financial details.

What’s included

• Use Department Address as Billing Address

  • Automatically applies the department’s billing address during checkout.

  • Skips the manual billing-address step entirely.

  • Makes billing fields read-only in My Account and Admin.

• Use Department Address Exclusively

  • Hides individual customer addresses and replaces them with department-level ones.

  • Applies to checkout, My Account, and split-shipping logic.

  • Supports VAT and multi-shipping workflows.

Key settings

• Use Department Address as Billing Address
  Found under Admin → Departments → Edit Department.
  When enabled, the billing address step is bypassed, and the department’s billing address is applied automatically.

• Use Department Address Exclusively
  Also in Admin → Departments → Edit Department.
  When enabled, only department-level addresses are available for checkout and account management.

• Read-only fields
  Billing fields in My Account and Admin become non-editable when these settings are active, preventing inconsistent data.

Use cases

• Corporate storefronts: Departments share one billing address for all team members.

• Franchise networks: Centralise all orders to a main billing office while maintaining department-level shipping.

• Simplified checkout: Reduce steps for repeat B2B buyers by skipping billing entry entirely.

• Data integrity: Prevent discrepancies between customer-entered addresses and accounting records.

Step-by-step implementation

Step 1 – Enable billing address automation

1. Go to Admin → Departments.

2. Click Edit next to the department you want to configure.

3. Select the Set as default Department Billing Address 

1. Save changes.

   💡 When this setting is active, customers linked to this department will automatically use its billing address during checkout.

Step 2 – Enable address exclusivity (optional)

1. In the same department settings page, enable Use Department Address Exclusively.

1. Save your changes.

   • Customer address lists will now only display department-level addresses.

   • Customers can add or edit department addresses in checkout or My Account, but they won’t appear in their personal address book.

Step 3 – Test checkout behaviour

1. Log in as a customer belonging to the department.

2. Add products to your basket and proceed to checkout.

3. Confirm that:

   • The billing step is skipped (if automation is enabled).

   • Only department-level addresses appear.

   • Read-only fields prevent manual entry.

Step 4 – Validate admin behaviour

1. Check the Admin → Customers → Addresses section.

2. Confirm that no duplicate addresses are stored against the customer account.

3. Ensure the department address appears in the order summary and invoices.

Tips & best practice

• Use billing automation for B2B accounts where finance details rarely change.

• Combine both settings for full department-level control.

• Test with split shipping to confirm correct handling of multi-address orders.

• Communicate with users that addresses are managed centrally to avoid confusion.