Infigo Academy Office Hours

Book Office Hours

Choose your region to book a slot. Office Hours are a friendly, practical group Q&A to keep momentum. If the calendar embed doesn’t load, use the backup button to open Calendly in a new tab.

Europe Office Hours

Best for UK and EU time zones.

Open booking page
If the calendar doesn’t appear, use Open booking page.

Office Hours Charter

Guidelines

Quick, fair, and practical. Expand each section to see details.

What Office Hours is

Office Hours is a friendly, practical group Q&A session to help you get quick answers, learn best practices, and find the right Academy guidance to keep momentum.

What you can expect from us
  • We’ll run a fair, structured session and keep time for everyone.
  • We’ll aim to answer questions using Academy-first guidance wherever possible.
  • We’ll clearly confirm the next step for each question (answer, best resource, or handoff path).
  • After the session, we’ll share the recording and key links with registered attendees.
Session rules (fairness + flow)
  • This is a group session (not 1:1 training).
  • Questions are handled in a randomised order that will be shared in advance of the call.
  • 10-minute timebox per queued question. If we can’t land it inside the timebox, we may “park” follow-up to protect the queue.
  • Coverage is not guaranteed. If the queue is longer than the time available, we may not reach every question.
What to submit when booking (if you’re asking a question)

You agree to provide enough detail for us to help quickly, including:

  • One clear question
  • Your goal/outcome
  • Relevant context (where in the product/Academy this relates to, what you tried)
  • Optional supporting screenshots/links
What Office Hours covers (in scope)
  • How-to questions about using Infigo and navigating best practice workflows
  • “Which Academy guide should I follow?” direction and next-step clarity
  • Quick checks to confirm you’re on the right track
What Office Hours does not cover (out of scope)

To keep Office Hours scalable and fair, we won’t do live deep-dives into:

  • Defect investigation / troubleshooting (these must go through Support with evidence)
  • Bespoke implementation consulting or customer-specific build work
  • Subject-matter-expert-only requests outside Academy ownership
  • Full onboarding-by-call or long workshops

If your question falls into one of these areas, we’ll still help by pointing you to the correct next step (Support ticket, CSM/Implementation, or a separate coaching route where eligible).

Recording + privacy
  • Office Hours sessions are typically recorded for learning and follow-up.
  • By joining, you consent to being recorded, and for the recording to be shared in full with registered attendees.
  • Please avoid sharing sensitive, confidential, or personal data in the session.
  • If sensitive data is required, we’ll direct you to a safer channel (e.g., Support).
  • Where relevant, recordings may be uploaded to the Infigo Academy (with identifying information removed).
Conduct
  • Be respectful of other attendees and the queue
  • Stay focused on the question being handled
  • Join on time and be ready when it’s your turn