Fixing the Product Preview Loading Issue

This article explains why the product preview may fail to load and how to fix the issue. When customers click the preview button, the system may display a spinning loader without actually showing the preview.

The issue can arise when the storefront configuration is modified, such as when a storefront is renamed, removed, and re-added. These changes can cause the preview plugin to malfunction if the correct platform URL is not registered.

To resolve the problem, verify that the correct platform URL is included in your portal settings and clear your cache to ensure the changes take effect.

Use cases

When clicking the preview button results in an endless loading spinner.
When storefront modifications have led to preview functionality issues.

Key settings in Infigo

Platform URLs: Located in the portal settings under Platform Configuration, this setting should include all valid storefront URLs.
Cache Management: Clearing the cache after updating settings ensures that changes are applied correctly.

Step-by-step guide

Log in to Platfrom using you Platfrom Admin account and navigate to the Storefront Managment.
Review the list of platform URLs and verify that the correct storefront URL (including the port number (:80)) is included. This will be you Name.infigosoftware.com URL.
If the URL is missing or incorrect, add or update the URL accordingly.
Clear your site's cache to apply the updated settings.
Test the preview button to ensure that the product preview loads successfully.

Fixing the Product Preview Loading Issue