Q: Can I add two external IDs to a single customer in a single Storefront for use with the PrintIQ integration?
A: No. The system supports only a one-to-one relationship. One customer to one linked External ID on a single storefront.
Q: I'm getting this error when placing a order: Unable to accept a quote that has unpriced lines
The Full MIS failed message:
Connect Failed
Connect Create Order call failed for plugin Mis.PrintIQ. Connect PrintIQ: This job was not sent. QuoteNo: Qxxxxxx was not marked as accepted. Accept Quote API Call was not successful for QuoteNo - Qxxxxxx. The Error Message - Unable to accept a quote that has unpriced lines
A: This error normally means part of the quote failed to price, so it can't be accepted. Print IQ usually asks customers to ensure the product's price within PIQ before adding to Infigo, this usually stops the error occurring.
Q: Can I make teaser pages show prices with PrintIQ?
A: No, due to the quote-based structure of PrintIQ pricing, teaser pages don’t support real-time pricing retrieval at this time.
Q: Will the "Use Precalculated Price on Product Teaser" setting help?
A: No, this setting does not work with the PrintIQ plugin. It is only applicable to plugins that follow Infigo’s standard pricing architecture.
Q: Why is the Infigo Order ID not appearing in PrintIQ for Stock Products?
A: Stock Products in PrintIQ do not support Additional Reference Field Mapping from the Infigo plugin. This functionality is only supported for Print-on-Demand (POD) products.
Q: Can I still pass the Order ID for Stock Products?
A: Yes. You can pass the Order ID to PrintIQ using the "Notes" field, which is supported for both POD and Stock Products. While not a formal reference field, the notes are visible and searchable within PrintIQ.
Q: How do I stop the Infigo Order ID from overwriting the PO Number in PrintIQ?
A: In the Connect: PrintIQ plugin, set the Customer Reference Type to PO Number. This ensures the original customer PO value is preserved.
You can then map the Order ID to a separate reference field (for POD products only).
Q: Can Additional Reference Fields be used for both POD and Stock Products?
A: No. This section of the plugin only affects Print-on-Demand (POD) products.
Stock Products will not carry over any mapped custom reference fields into PrintIQ. This is a known limitation.
Q: Is there a UI warning about this limitation in the plugin?
A: Not currently. It is recommended to add a note near the Additional Reference Fields Mapping area in the plugin UI stating:
"This setting applies only to Print-on-Demand (POD) products. Stock products will not pass mapped fields to PrintIQ."
Q: Will PrintIQ support mapped references for Stock Products in the future?
A: According to PrintIQ, support for Sales Order references is being considered. Until then, using the Notes field is the best workaround.
Q: Can I sync stock for just a few products?
A: Not directly. Stock is fetched per product if it's linked via External Product Code — but bulk sync is all-or-nothing for product creation/updates.
Q: Why does the stock say 10,000 in category view but show correctly on the product page?
A: This means you’ve enabled stock tracking on the product, but not enabled the category view live stock setting.
Do I need full Product Sync enabled for live stock?
A: ❌ No — Product Sync is not required just to fetch live inventory levels.