Infigo New User Onboarding
Welcome to the Infigo onboarding journey! We know that learning a new system can be both exciting and challenging, so we’ve built a supportive training program that not only gets you up and running quickly but also rewards your progress at every step.
The Infigo Academy’s mission is to help you succeed in the shortest possible time, providing a rich mix of self-paced tutorials and guided sessions. New customers typically follow a structured training plan that combines on-demand learning with regular check-ins from our Academy team.
To celebrate your progress and ensure your experience is both rewarding and engaging, we’ve created an exciting series of rewards that unlock at key milestones throughout your training.
From immediate access to your own free storefront, to powerful tools like exclusive webinar sessions, product templates and valuable gift cards —each reward is designed to help you succeed.
As you complete each stage—starting from your initial login credentials, through core training modules, all the way to launching your first storefront—you'll unlock resources and perks that recognize your dedication and enhance your skills on the Infigo platform.
Let’s get started and see how far you can go!
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Contact Your CSM to Claim
Free Storefront
What It Includes:
• A fully functional additional storefront that gives you a separate, sandboxed environment to test ideas and experiment with new designs.
How It Benefits You:
• Provides a risk‐free sandbox for trying out features and configurations without impacting your primary sites.
• Accelerates your learning by allowing hands‑on experimentation from day one.
How/When It’s Unlocked:
• Imediately unlocked.
Terms & Conditions:
• Available once per Infigo platform.
• This reward does not expire and remains active once unlocked.
• Provides one additional storefront to the number of purchased storefronts detailed on your contract.
Academy Webinar Access
What It Includes:
• Invitations to live webinars hosted by Infigo experts and access to a growing library of recorded sessions covering everything from basics to advanced topics.
How It Benefits You:
• Enables real‑time learning with the opportunity to ask questions and interact directly with product specialists.
• Keeps you updated on new features and best practices in a dynamic, engaging format.
How/When It’s Unlocked:
• Unlocked immediately after you complete the Pre‑Training Tasks.
Terms & Conditions:
• Limited to one activation per user.
• No claim deadline—this reward does not expire. Once unlocked, you can register for any future webinar.
Release Notes Access
What It Includes:
• Instant access to the latest release notes, product updates, and new feature announcements so you’re always in the loop.
How It Benefits You:
• Keeps you informed about platform enhancements, ensuring you can adapt quickly to new capabilities.
How/When It’s Unlocked:
• Becomes available as soon as you complete the Pre‑Training Tasks.
Terms & Conditions:
• Provided once per account with no claim deadline—this reward does not expire.
Product Example Pack
What It Includes:
• A growing collection of product templates for you to utilise, reverse-engineer or reference for your own designs.
How It Benefits You:
• Get a head start when getting to grips with more complex products in Infigo.
How/When It’s Unlocked:
• Unlocked upon completion of the Core Infigo Training Tasks.
Terms & Conditions:
• Provided once per account with no claim deadline—this reward does not expire.
Customer Support Access
What It Includes:
• Access to our dedicated customer support team for fast and personalized help with any technical or configuration questions.
How It Benefits You:
• Provides peace of mind knowing expert assistance is just a few clicks away.
• Helps you overcome obstacles quickly, ensuring a smooth user experience.
How/When It’s Unlocked:
• Unlocked once you complete the Core Infigo Training Tasks.
Terms & Conditions:
• No expiry. Infigo customers get full access to our support team.
Additional Module (3‑Months Free)
What It Includes:
• Complimentary, full‑featured access to one premium add‑on module free for two months, letting you explore advanced functionality without extra cost.
How It Benefits You:
• Allows you to test out additional features risk‑free and see how they can enhance your business processes.
• Helps you decide if a long‑term integration of the module is right for your needs.
How/When It’s Unlocked:
• Unlocked upon completion of the Core Infigo Training Tasks.
• Contact your Customer Success Manager to discuss which module would be best for you!
Terms & Conditions:
• Available once per Infigo platform.
• This reward does not have a claim expiry
Additional Module (3‑Months Free)
What It Includes:
• Complimentary, full‑featured access to one premium add‑on module free for three months, letting you explore advanced functionality without extra cost.
How It Benefits You:
• Allows you to test out additional features risk‑free and see how they can enhance your business processes.
• Helps you decide if a long‑term integration of the module is right for your needs.
How/When It’s Unlocked:
• Unlocked upon completion of Launchpad 30.
• Contact your Customer Success Manager to discuss which module would be best for you!
Terms & Conditions:
• Available once per Infigo platform.
• This reward does not have a claim expiry
• Cannot be used on the same module as the previous free module reward
£10/$10 Amazon Gift Card
What It Includes:
• A digital gift card valued at £10 or $10, delivered as a small but meaningful thank‑you for your progress.
How It Benefits You:
• Acts as a tangible token of appreciation to keep you motivated throughout your training.
• Provides a little extra perk that you can use for everyday purchases.
How/When It’s Unlocked:
• Unlocked upon completion of Launchpad 30.
Terms & Conditions:
• Limited to one gift card per user, up to a maximum of 5 per Infigo customer (company).
• Claim this reward by submitting the required form to the Infigo Academy team.
• Claimants must have completed all preceding tasks and quizes. Infigo may verify authenticity.
• Infigo reserve the right to deny any gift card claim it deems does not meet the requirements.
• Only one claim per person (multiple accounts created by one person not accepted).
• Can only be claimed by users employed at a company with an active subscription to Infigo.
"Open Hours" Session Access
What It Includes:
• Access to informal, drop‑in “Open Hours” sessions with our Infigo experts where you can ask questions, get troubleshooting tips, and discuss ideas.
How It Benefits You:
• Provides flexible, real‑time support in a relaxed setting.
• Encourages networking and community learning with peers and trainers.
How/When It’s Unlocked:
• Unlocked upon completion of the Follow On Tasks.
Terms & Conditions:
• Available with no expiry once unlocked, so you can join at your convenience.
• Sessins are open to all onboarded customers and are not exclusive to you. Multiple users from multiple Infigo customers may be present in a single session.
About Infigo Academy "Open Hours"
This one‑hour drop‑in runs twice per week covering different global regions:
- Europe / US | Tuesday 3pm BST/GMT (based on current local UK time)
- Aus / NZ | Thursday 7am BST/GMT (based on current local UK time)
You are able to join using the same link each week (below). Feel free to pop in at any point during the hour with questions, ideas or feedback about your Infigo platform.
How the session works
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Open format: You may turn on your mic/camera, share your screen, or use chat to ask questions.
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Question queue: Please type your question in the meeting chat; the host will address queries in the order received and may invite you to expand via screen‑share or voice.
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Recording: The meeting is recorded for quality and follow‑up purposes. By joining, you consent to being recorded.
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Follow‑up: Any questions we can’t answer live will be researched and we’ll follow up with you after the session.
Privacy & etiquette
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Participant names are visible to everyone in the meeting. Your audio, video and any screen content you share will also be visible to all current and future attendees who join while the session is open.
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Be respectful: Please keep language professional, mute when not speaking, and avoid displaying sensitive information while sharing your screen.
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Shared environment: Others may join or leave at any time. Refrain from discussing confidential data unless you’re comfortable doing so in a public forum.
By joining, you acknowledge and accept the above and agree to conduct yourself in a courteous, collaborative manner. We look forward to helping you make the most of Infigo!
£25/$25 Amazon Gift Card
What It Includes:
• A premium digital gift card valued at £25 or $25 to celebrate your full commitment and successful completion of your onboarding journey.
How It Benefits You:
• Serves as a substantial reward that acknowledges your dedication and hard work.
• Provides a generous token of appreciation as you graduate from onboarding.
How/When It’s Unlocked:
• Unlocked upon completion of the Follow On Tasks.
Terms & Conditions:
• Limited to one gift card per user, up to a maximum of 5 per Infigo customer (company).
• Must be claimed within 60 days of account creation.
• Claim this reward by submitting the required form to the Infigo Academy team.
• Claimants must have completed all preceding tasks and quizes. Infigo may verify authenticity.
• Claimants must have been present at all four progress meetings.
• Infigo reserve the right to deny any gift card claim it deems does not meet the requirements.
• Only one claim per person (multiple accounts created by one person not accepted).
• Can only be claimed by users employed at a company with an active subscription to Infigo.
Making the Most of Your Rewards
Each reward ties directly to a specific milestone in your onboarding journey. This structure ensures you have access to the right resources at the right time—whether it’s immediate storefront deployment, in-depth consultation, or tangible incentives that keep you motivated. Follow along with your Infigo Academy training and keep an eye on your checklist completion to unlock each reward. Embrace each milestone, ask questions, and leverage these benefits to maximize your success with Infigo. We look forward to celebrating your continued progress!
