Connect: printIQ – Bi‑Directional Order & Job Status Synchronisation

Keep job and order statuses perfectly aligned in both Infigo and printIQ systems using Infigo's Connect: printIQ plugin.

In this article, we'll take a look at the status information that can be passed to and fro between the two systems.

1. What the feature does

Action	Result
Cancel a Print‑on‑Demand or custom job in Infigo	The matching job is automatically cancelled in printIQ.
Cancel a Print‑on‑Demand or custom job in printIQ	The matching job is automatically cancelled in Infigo.
*Cancel a stock* item in printIQ**	The matching stock line is cancelled in Infigo.(Infigo‑initiated stock cancellations will follow once printIQ adds support.)
Dispatch / shipping updates	Still handled by the long‑standing /changestatus webhook—no change here.

You’ll find all the links in Admin ▶ Connect Plugins ▶ Configure [Connect: printIQ] ▶ Webhook actions.

Purpose	Endpoint
Cancel or otherwise update Print‑on‑Demand / custom jobs	`…/mishandler/{storefrontId}/Mis.PrintIQ/updatejobstatus`
Cancel or otherwise update stock order lines	`…/mishandler/{storefrontId}/Mis.PrintIQ/updateorderstatus`
Dispatch / delivery status (existing)	`…/mishandler/{storefrontId}/Mis.PrintIQ/changestatus`

Where	What to do
Infigo	1. Make sure Connect: printIQ is enabled (Connect Settings).2. Go to Admin ▶ Connect Plugins ▶ Configure [Connect: printIQ] ▶ Webhook actions and copy the updatejobstatus and updateorderstatus URLs.
printIQ	3. Send those two URLs to printIQ support (or add them yourself in Administration ▶ External Webhooks). • Configure Job Cancelled events to call updatejobstatus. • Configure Order/Stock Cancelled events to call updateorderstatus.
Done!	No further setup inside Infigo. The existing changestatus link should already be in printIQ for dispatch/shipping updates, but can be added in the same way if required.

Place an order containing a Print‑on‑Demand, a custom and (optionally) a stock item.
Cancel one of the items in printIQ.
The corresponding line in Infigo should change to “Cancelled” within seconds.
Cancel a job or the whole order in Infigo.
Refresh printIQ; the linked job(s) will show “Cancelled.”
Verify that dispatch/shipping updates are still coming through via /changestatus.

Our printIQ integration tutorials and troubleshooting guides live in the Infigo Academy:
👉 https://academy.infigo.net/c/75

If anything doesn’t behave as described, raise a ticket with our Customer Support team and include the storefront details and order number.

Two new webhooks (updatejobstatus & updateorderstatus) power the cancellation flow as of April 2025.
/changestatus continues to handle dispatch/shipping events—no changes required.
Only printIQ needs updating: input the two new URLs into their External Webhooks list.
Stock cancellations currently flow from printIQ to Infigo only.

Enjoy the peace of mind that comes with perfectly synchronised order data!