Sending Test Emails from the Correct Account in Email Message Templates

Sending Test Emails from the Correct Account in Templates

This article explains how to ensure that emails sent via Message Templates use the correct email account configuration. It focuses on the process of selecting an email account and the importance of saving template changes to update the settings.

Sometimes, although the new email account is properly configured and even selected from the dropdown within a template, the system might still send emails using an old account if the template is not saved after making changes.

Following the steps below will ensure that your email templates are using the desired email account, making your testing and production emails consistent.

Use cases

• Testing email delivery from newly configured email accounts.
• Double-checking that changes in a template are correctly applied before sending live emails.

Key settings in the Admin UI

• Email Account Configuration: Accessible via the Email Accounts screen, where default and additional email accounts are set up.
• Email Template Settings: Located on the Email Message Templates screen, where you select the email account to be used for each template.

Step-by-step guide

1. Navigate to the Email Message Templates screen for the template you wish to test in the Admin UI.
2. Select the desired email account from the dropdown menu.
3. Click the [Save and Continue] button to apply the changes. This step is crucial to update the template with the new email account.
4. Wait for the page to refresh to confirm that your changes have been saved.
5. Send a test email to verify that the message is sent from the correct email account.
6. Check your 'Message Queue' in the admin area to verify the Sender Email used is correct.

Related links

• Infigo Academy – Email Setup and Configuration

For additional guidance, head over to the Infigo Academy or contact our Customer Support team.