The View emails button on the Customer Management → Edit Customer page gives you a quick way to see every email communication associated with a specific customer. When you click it, you’re taken to the Message Queue page in a new browser tab. The customer’s email address is automatically prefilled in the To field and the search runs immediately, so you can review their messages without manual filtering.
This helps with audits (e.g., verifying invite emails), support investigations, and general communication tracking.
Use Cases
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Audit invite delivery: Confirm if and when a customer invitation email was queued/sent.
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Troubleshoot missed emails: Quickly check whether order confirmations or password resets were generated or failed.
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Compliance & record-keeping: Provide a complete view of communications to a single recipient.
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Support follow-up: Validate that a notification went out before contacting the customer.
Step-by-Step Implementation Guide
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Open Customer Management: Go to Customer Management and select Edit on the customer you want to review.
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Find the button: On the Edit Customer page, locate View emails (between Send private message and Delete).
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Open the Message Queue: Click View emails. A new tab opens to the Message Queue page.
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Confirm auto-filtering: The To field should already contain the customer’s email, and the results should be filtered automatically.
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Review results: Verify that all emails sent to that address are listed, including both sent and not sent statuses.
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(Optional) Adjust filters: If needed, refine date ranges or other filters on the Message Queue page to narrow results further.
If you don’t see the View emails button or the Message Queue results, verify your admin permissions for viewing queued emails.