🚀 Shared Print Operations Problem Solvers 🚀

This article explains how to download the original customer PDF files using the Infigo interface. It addresses concerns about insufficient image data in the final output PDF by confirming that the original file is available for review.

Users can verify whether the image data is complete by accessing the order details in the Shared Print Operation (SPO) portal. The final output PDF in the Product section is the original file for the order.

Follow the steps below to locate and download the original PDF file. This guide ensures that you can quickly resolve similar queries in the future.

Use cases

• Verifying complete image data in order PDFs
• Accessing original customer PDFs for quality review

Key settings in Infigo

• Search Orders: Located in the SPO portal to find specific orders by order number
• Product Section: Found within the order details where the final output PDF is available for download

Step-by-step guide

1. Log in to the SPO (Shared Print Operation) portal.
2. Enter the order number (e.g., 9716) in the search bar.
3. Select the order from the search results to view the order details.
4. Scroll down to the Product section where the final output PDF is listed.
5. Click to download the original PDF file for review.

Related links

• Infigo Academy – PDF Management and Order Processing

For additional guidance, head over to the Infigo Academy or contact our Customer Support team.

If the range of product type tabs in SPO does not appear the same as your other storefronts, and you cannot access certain product types such as MegaEdit products, you can resolve this in Infigo Admin. In Infigo Admin, Infigo Settings, you can tick to enable the product type tabs you would like to see in the SPO. If you want the SPO to mimic another storefront, open the other storefront and match the same settings.

Use cases

• SPO tabs do not match other storefronts and certain product types are not accessible.

• You want the SPO to function like another storefront by matching settings.

Key area in Infigo

• Infigo Admin > Infigo Settings: tick to enable the product types you would like to see in SPO.

Step by step guide

1. Open Infigo Admin.

2. Go to Infigo Settings.

3. Tick to enable the product types you would like to see in the SPO.

   • These settings are currently all preceded with the string "PrintOpsShow", followed by the product type such as "Variable" or "Multipart".
   • Checking these options and saving will enable the specific tab.
   • 

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