🚀 Email Template Problem Solvers 🚀

Title

How to Enable Email Notifications When an Admin Creates a Saved Project for a Customer

Summary

A new Saved Project Created for Customer (Impersonation) message template is now available. When enabled, it automatically emails customers whenever an admin creates a Saved Project on their behalf during an impersonation session.

Problem

When an admin impersonated a customer account and created a Saved Project on their behalf, the customer received no notification. Customers were unaware that projects had been prepared for them and required follow-up contact from the admin to be informed.

Environment

Infigo admin panel: Content Management > Email Message Templates.

Resolution

1. Log in to the admin panel and navigate to Content Management > Email Message Templates.
2. Search for Saved Project Created for Customer (Impersonation) and click Edit.
   1. 
3. Check the Active checkbox to enable the template for your storefront.
4. Optionally customise the email subject or body.
5. Click Save.
6. When an admin next impersonates a customer and creates a Saved Project, the customer will automatically receive the notification email.

Closing note

The template is installed automatically during platform updates but remains inactive. No additional configuration beyond enabling the template is required. The email subject and body can be customised to match your storefront's branding.

Search Terms

saved project notification impersonation, admin creates saved project customer, saved project email template, impersonation saved project, message template saved project, notify customer saved project, admin impersonation email

Title

How to Create a Gift Card and Notify the Recipient in One Step

Summary

The gift card creation page now includes a Save and Notify button that creates the gift card and sends the recipient notification email simultaneously, removing the need for a separate notification step.

Problem

When creating a gift card in the admin area, administrators had to perform two separate actions: save the gift card first, then navigate to the edit page and click the Notify Recipient button. This two-step process was easy to overlook, and recipients would sometimes not receive their gift card notification email. Additionally, there was no email validation during the creation step, which could result in failed notifications after the card had already been saved.

Environment

Infigo admin area — Gift Card management (Admin > Gift Cards).

Resolution

Navigate to Admin > Gift Cards and create or edit a Gift Card. Fill in the gift card details, including valid recipient and sender email addresses.

Click Save and Notify to create the gift card and send the notification email in a single step.

To confirm the notification was queued, go to Admin > System > Message Queue and inspect recent entries.

Alternatively, open the newly created gift card and verify that Is Recipient Notified shows True immediately without needing to refresh the page. If an invalid email address is entered and Save and Notify is clicked, the gift card will not be created — an error message will be displayed and the issue must be corrected before proceeding.

Search Terms

gift card notification, save and notify gift card, notify recipient on creation, gift card email validation, admin gift card create, gift card notification email, notify customer gift card

Infigo allows you to customise the email message block that is sent to Admin / Customers.

This can be found in Content Management > Email Message Templates.

The list below briefly details each template's use.

*Please note that the message tokens displayed above each template are NOT all valid against every template.  Example for Approval workflow templates: ONLY Tokens that are denoted by "%Store./%Customer./%Product./%ProductVariant./%Workflow. "  We advise that you place Test orders when you change your message content from the default to ensure that the info returned is accurate for your needs*

Approval Workflow Approved Email - email sent when approver approves a job (sent to customer placing original order)

Approval Workflow Rejected Email  - email sent when approver rejects a job (sent to customer placing original order)
Approval Workflow Resubmitted Email - email sent when customer resubmits a job for approval (sent to approver)
Approval Workflow Submitted Email - email sent to the approver when a job requires approval (once a day send)
Approval Workflow Submitted Instant Email - email sent to the approver when a job requires approval (sent instantly)
Blog.BlogComment  - we currently do not support blogs
Customer.BackInStock - notification that a product that is out of stock is now in stock. so backorders will be fulfilled (sent to customer)
Customer.EmailValidationMessage  - If registration requires validation, the email that is sent to customers to validate themselves
Customer.NewPM - we currently do not support PM
Customer.PasswordRecovery - Sent to a customer when they click the forgotten password link
Customer.WelcomeMessage  - sent to a customer on successful registration
Forums.NewForumPost
Forums.NewForumTopic - We do not currently support forums
GiftCard.Notification - We do not currently support giftcards
NewCustomer.Notification - Sent to store admin when a new customer successfully registers
NewReturnRequest.StoreOwnerNotification  - we do not currently support store returns
News.NewsComment  - We do not currently support forums
NewsLetterSubscription.ActivationMessage
NewsLetterSubscription.DeactivationMessage - Sent to users when signing up or unsubscribing to the newsletter through the newsletter module
NewVATSubmitted.StoreOwnerNotification - We do not currently support customers changing VAT levels
OrderCancelled.CustomerNotification - as described
OrderCompleted.CustomerNotification - as described
OrderDelivered.CustomerNotification - as described
OrderPlaced.CustomerNotification - as described
OrderPlaced.StoreOwnerNotification - as described
OrderShipped.CustomerNotification - as described
PrePayOrderCompleted.CustomerNotification - notification to a customer that an order for prepay top up is complete
Product.ProductReview  - notification to the Administrator of a review placed on a product
QuantityBelow.StoreOwnerNotification - Stock level warning when a products stock drops below a threshold. Sent to Admin
ReturnRequestStatusChanged.CustomerNotification - We do not currently support return requests
Service.EmailAFriend - The email template sent when a customer chooses to recommend to a friend
Wishlist.EmailAFriend - Wishlist not currently supported

Infigo Academy: Email accounts and message templates

This article will explain the information you will need to provide us in order to set up a new email account on your system. This can be completed on the Platform Level so that the email is available across all storefronts, or configured at the storefront level if you wish for it to be available for an individual storefront.

Email accounts are found in Configuration > Email Accounts. 

Below is what we require from you to set up a new email account:

- Email Address (From)
Where the emails you receive will be registered as being received from
(Where the email will be sent from)
 
- Email Display Name
Friendly name that will display in the list of email accounts in use
 
- Mail Server Host Name/IP Address
Mail server hostname or IP address
 
- Port 
Port numbers, 587, 465 or 25 are supported
 
- Authentication Username
Where the account is created (the email provider) - the username credentials for this
 
- Authentication Password
Where the account is created (the email provider) - the password credentials for this
 
- SSL
Tick box to indicate if an SSL will be used or not
If you have an SSL we recommend this is ticked on

 
All this information can be obtained from your chosen email provider
If you need any help with this we recommend you reach out to your email provider or raise a support ticket for any other questions you may have
 
Example of the form completed

 
You can also send a test email from the email account you have just set up
Click 'Edit' on the email account > Type in an email address in 'Send to email' > click 'Send'
This will confirm the email account has been set up correctly 

If you're having difficulties sending from your new email account please test the SMTP connection before contacting support. This is helpful when trying to identify the cause. 

Within each Email Message Template there is a dropdown menu called "Email Account" below the "body" of the email. You can select which email account you wish to use from here. 

In every Email Message Template there is a BCC field. You can add email addresses here. 

In Admin go to System > Message Queue and use the filters to reduce the results. By default "Load not sent emails only:" will be ticked. If you'd like to see all emails, please untick this and click Search. 

If you look at your message queue and note some emails haven't been sent, then please follow these steps before submitting a support ticket.

Step 1) In Admin > System > Message Queue, take a look at which account(s) the unsent emails are being sent from. This will tell you which email account to check: 

Step 2) From here you can go to Admin > Configuration > Email Accounts and find the Account in question and "Edit". 

Step 3) Check the credentials, make sure all the fields are filled in correctly (for more information please see this article) and use the test email tool at the bottom of the page. 

- if the email sends, then please raise a ticket with these steps and we will investigate further why you have unsent emails. 

- if the email doesn't send and you get an error, please go to https://smtper.net and test your email account credentials. Please share that information / error with your internal IT Team and ask them to check the account setup or the host. 

 
Please note: if you are using one of the temporary email accounts provided by Infigo and emails aren't sending, it could be because the "email address" and "user" fields in the Email Account Setup don't match.

This article explains how to ensure that emails sent via Message Templates use the correct email account configuration. It focuses on the process of selecting an email account and the importance of saving template changes to update the settings.

Sometimes, although the new email account is properly configured and even selected from the dropdown within a template, the system might still send emails using an old account if the template is not saved after making changes.

Following the steps below will ensure that your email templates are using the desired email account, making your testing and production emails consistent.

Use cases

• Testing email delivery from newly configured email accounts.
• Double-checking that changes in a template are correctly applied before sending live emails.

Key settings in the Admin UI

• Email Account Configuration: Accessible via the Email Accounts screen, where default and additional email accounts are set up.
• Email Template Settings: Located on the Email Message Templates screen, where you select the email account to be used for each template.

Step-by-step guide

1. Navigate to the Email Message Templates screen for the template you wish to test in the Admin UI.
2. Select the desired email account from the dropdown menu.
3. Click the [Save and Continue] button to apply the changes. This step is crucial to update the template with the new email account.
4. Wait for the page to refresh to confirm that your changes have been saved.
5. Send a test email to verify that the message is sent from the correct email account.
6. Check your 'Message Queue' in the admin area to verify the Sender Email used is correct.

Related links

• Infigo Academy – Email Setup and Configuration

For additional guidance, head over to the Infigo Academy or contact our Customer Support team.

The 'Store URL' in the Approval Workflow settings is incorrect. Please update this to your actual storefront URL.

Yes, go to Email Message Template settings in admin (use the search tool in the top left corner) and you'll see the first option on this page is storefront owner email address. Remember to save your changes. 

If you would like to add a Token that doesn't already exist then please submit a Development Request with all of the information and a scenario where this token would be used. We will request a provisional quote for it to be added. 

Infigo Academy: Email accounts and message templates

In Infigo, when a customer registers to join your site, they will fill out a form on the front end that is driven by various selections found in Configuration > Settings > Customer Settings > Registration Form.

After registering, the user's details can be found in Customers > Customer Management.

With the use of Tokens, some of the user's details can be added to the Message Template to dynamically appear in the email notification.

To set this up, please navigate to Content Management > Email Message Templates. 

For example, you want to setup the users information to appear on the Order Placed, customer email notification. Simply press Edit to begin editing the email message template.

Each message template has a list of allowed message tokens on the right of the page. You may use any of the tokens in the list available per template for them to appear on the email as text. 

Tokens that start with Customer, such as  grabs the details from the users Account under the Info tab in Customer Management. 

Tokens that start with Order and contain either Shipping or Billing grabs the details on the order level first, then pulls either the billing or shipping. For example %Order.BillingFirstName% will pull the First Name of the Billing Address in checkout. Likewise if %Order.ShippingFirstName% is used, it will pull the First Name of the Shipping address in Checkout. 

The tokens are also fully compatible to use within HTML if you are creating email templates with HTML. 

A new message token is now available for customer-related email templates:

% Customer.AdminEdit %

When added to a supported email template, this token generates a direct link to the customer’s edit page in Admin.

A second token is also available to output the customer’s numeric ID, which can be useful for internal references or custom email workflows.

What Was It Like Before?

Previously, when a new customer registered, admins received the notification email but still had to manually search for the customer in Admin.

This added extra steps to approval workflows, especially for stores where new registrations need to be reviewed before customers can order.

How to Use It

Open the relevant customer message template in Admin. For example: New Customer template

When the email is sent, the link will point directly to the customer’s admin edit page.

Suggested Default Email Copy

Tips

This token is especially useful for new registration notifications, account approval workflows, and internal customer review processes.

Use clear link text such as “Review customer” or “Open customer profile” so admins know exactly where the link will take them.

Troubleshooting

If the link does not appear correctly, check that the token has been added exactly as written:

% Customer.AdminEdit %

If the link opens but the admin page cannot be accessed, confirm the user clicking the link has permission to access customer management in Admin.

Summary

This update makes customer registration emails more actionable by giving admins a direct route to the customer profile.

It reduces manual searching, speeds up customer review, and makes approval workflows easier to manage.

The %Order.ShippingInformation% email token inserts a customer’s shipping details into order emails.

• Single address (primary focus of this article): The token compiles the shipping address by pulling from all existing %Order.Shipping...% placeholders. It includes only non-empty values and separates each line with <br/>.

• Multiple addresses (also supported): When an order ships to multiple addresses, the token outputs a structured, readable summary. The invoice shows human-readable text, while the email includes a grouped HTML table built from the checkout “Info” attribute. Column headers are localizable and the first column header is Product (updated from “Type”).

• If you need a full, multi-address workflow guide, see:

👉 Shipping to Multiple Addresses (Infigo Academy)

Key Settings

• Email token: %Order.ShippingInformation%
  Adds the shipping details block to the email body.

Use Cases

1. Standard single-address orders (primary): Include a clear shipping block in “Order Placed” emails when customers ship to one address.

2. Multi-address orders (optional): Summarize items per product and destination address in a localizable table.

3. See: Shipping to Multiple Addresses

Step-by-Step Implementation Guide

1) Add the token to your email template

1. Go to Email Message Templates.
2. Search for your Order Placed email template.
   • 
3. Edit the template and set it to Active (if not already).
   • 
4. In the list of order tags (alphabetical), find %Order.ShippingInformation%.
5. Insert it near the end of your email body
   • 
6. Save the template.

2) Test with a shipping address

1. Impersonate a user (or place a real test order).

2. Add one or more items to the basket.

3. Proceed through checkout using a single shipping address.

4. Place the order.

5. End impersonation and go to Message Queue.

6. Open the most recent message for your order and Edit to view the Body.

7. Scroll to the bottom and confirm you see a neatly formatted shipping block:

   • Address lines are separated by <br/>.

   • Only non-empty values are included (no empty lines).

In 'Cart Settings' this can be enabled (along with the template itself) as well as the number of minutes after the cart is abandoned.

Enhancing your abandoned cart emails with basket information can significantly improve recovery rates by reminding customers of what they left behind. This guide will explain how you can use specific tokens within the Infigo platform to provide a quantity of items in an abandoned basket (cart), along with a direct link to that basket (cart).

Utilizing Tokens for Cart Details

The Infigo platform includes tokens such as % Account.BasketLink % and % Account.BasketQuantity % to enhance your abandoned cart emails. These tokens allow you to:

• Provide a Direct Link to the Cart: The % Account.BasketLink % token generates a complete URL link to the customer's basket, making it easy for them to return to their shopping.

• Display the Number of Items in the Basket: The % Account.BasketQuantity % token shows the number of items currently in the basket.

NOTE: We have added spaces between the % symbols and text so that it displays here. Remove these spaces for actual use.

Steps to Implement

1. Include Tokens in Email Templates:

   • Access your email message templates through Content Management > Email Message Templates.
   • Edit your abandoned cart email template to include the Progress (0) and 0 tokens where appropriate.

2. Activate and Configure Templates:

   • Ensure your templates are active by checking the "Is Active" checkbox in the template settings.
   • Proper configuration in the admin interface ensures the emails are sent correctly.

Additional Resources

For more detailed information on configuring email templates and using tokens, visit the Infigo Academy's Email Template Guide and the Tokens Overview.

Infigo Academy: Email accounts and message templates

With Infigo, you are able to switch on email reminders for jobs that are awaiting approval. 

These are the steps you must take in order to do so:

• In Infigo Admin, navigate to: Content Management > Email Message Templates
• Find 'Approval Workflow Submitted Reminder' and click 'Edit'
• Find and check the box 'Is active' (highlighted below) then click 'Save'. This is also the page which allows you to customise the template to suit your needs.

• In Infigo Admin navigate to: Configuration > Settings > Approval Workflow Settings
• Find 'SendReminderEmailAfterXDays' and set the number to however many days you wish to have as a delay before sending the reminder email.

Please note: You must have the message template activated prior to setting the ‘SendReminderEmailAfterXDays’ 

What this article covers

This article explains how to configure OAuth 2.0 authentication for Infigo email accounts.
OAuth 2.0 replaces traditional username/password logins with secure, token-based access — improving security and aligning with modern email providers such as Microsoft 365 and Google Workspace.

About this feature

Email delivery is a vital part of your storefront experience — from password resets and order confirmations to customer notifications.
Historically, Infigo relied on Basic Authentication (username and password) to connect with SMTP servers. However, many providers are now deprecating or restricting Basic Auth in favour of OAuth 2.0, a more secure and flexible method.

This enhancement ensures your platform remains compatible with leading email services while reducing the risk associated with storing and transmitting credentials directly.

What’s included

• Added OAuth 2.0 authentication support for SMTP connections

• New configuration fields for:

  • Tenant ID

  • Client ID

  • Client Secret

  • Token Endpoint

  • Scope

• Full backward compatibility with Basic Authentication for existing setups

• Improved security and compliance with current industry standards

Key settings

When setting up or editing an email account, administrators can now select OAuth 2.0 Authentication from the available authentication methods.
This selection exposes new fields required to register and connect your OAuth credentials from your email provider.
These credentials are typically obtained from your provider’s developer portal (e.g., Microsoft Entra ID for 365, Google Cloud Console for Gmail).

Use cases

• Microsoft 365 / Exchange Online users: Migrate to OAuth to comply with Microsoft’s Basic Auth deprecation.

• Google Workspace customers: Enable token-based access for improved security and automatic renewal.

• Security-focused organisations: Reduce risk exposure by removing stored passwords from your configuration.

• IT-managed environments: Integrate with existing identity and access management (IAM) policies for better control.

Step-by-step implementation

1. Go to Admin → Configuration → Email Accounts.

2. Edit an existing email account or click Add New to create one.

3. Under Authentication Method, select OAuth 2.0 Authentication.

4. Enter the following details, provided by your email provider:

   • Tenant ID

   • Client ID

   • Client Secret

   • Token Endpoint

   • Scope

5. Save your changes.

6. Click Send Test Email to confirm the token-based connection is successful.

7. Once verified, your storefront will send emails using OAuth 2.0 securely and automatically refresh tokens when needed.

Tips & best practices

• Keep credentials secure: Store Tenant, Client, and Secret details safely — treat them as sensitive data.

• Test on staging first: Confirm email delivery works correctly before enabling OAuth in production.

• Monitor expiration policies: OAuth tokens refresh automatically, but ensure your provider’s configuration supports long-lived access.

• Document your configuration: Record all OAuth credentials and endpoints for future updates or auditing.

• Fallback compatibility: Basic Authentication remains supported if OAuth is not yet available in your environment.

When an order passes through the Approval Workflow, approvers can leave comments (sometimes called “approval notes”).

The %Workflow.ApprovalNotes% token lets you surface those comments directly in the “Approval Workflow – Job Approved” message template sent to customers. For newly-created storefronts this token is already present in the default email body; existing storefronts can add it with a quick template edit.

The change also clarifies token behavior: %Workflow.RejectedNotes% and %Workflow.ResubmittedNotes% still populate only when a job is rejected or resubmitted, while %Workflow.ApprovalNotes% is reserved for approved jobs.

3. Key Settings

Plan or Version Differences
• New storefronts (created after the July 2025 release) already include the token and need no manual change.
• Existing storefronts retain their current template until you update it.

4. Use Cases

1. Print shop transparency – Let customers see the exact remark an approver left (“Artwork meets brand guidelines—proceed to print”).

2. Agency collaboration – Designers receive context on why a proof was cleared, saving back-and-forth chat.

3. Educational institutions – Department heads can pass brief instructions (“Use fund 3100”) directly to purchasing staff.

4. Compliance tracking – Maintain a written record of approval rationale inside each email for audit purposes.

5. Step-by-Step Implementation Guide

1. Confirm prerequisites

   1. Go to Configuration > Settings > Approval Workflow Settings > General [Tab]

   2. Ensure Workflow Enabled and Enable Approval Comments and Email Submitter on Approval are On.

2. Edit the message template (existing storefronts only)

   1. Navigate to Content Management > Email Message Templates > Approval Workflow [Section].

   2. Search for Approval Workflow Approved and open it.

   3. In the Email body (HTML) field, add a line such as:

       

      Notes: %Workflow.ApprovalNotes%

   4. Click Save.
      
      
      

3. Send a test order

   1. Place a test order that routes through approval.

   2. During approval, enter a comment (e.g. “Approved—ship ASAP”).

   3. Approve the job and wait for the Job Approved email.

      • 

   4. Verify the email shows the comment in place of %Workflow.ApprovalNotes%.

      • 

4. Repeat for localized templates (if you use multiple languages) by inserting the same token in each language’s email body.

0:00
In this tutorial we're going to have a look at how to send order notifications to multiple recipients using our new BCC settings that were introduced in January 2025. We'll also see how our new dropdown replaces an old setting which was called Use Customer Email for Correspondence.
0:20
This new replacement gives you additional flexibility. And we'll get into how that helps you out. So we'll start off by looking at this replaced setting.
0:31
So previously on the Customer Settings page, just scroll down a little bit here, you'll now see that there is a dropdown here.
0:41
So previously there was a Boolean setting called Use Customer Email for Correspondence. if that boolean was set to true. So if the checkbox was set to true, the system pulled the customer's main profile details for notifications. If it was false, it used the billing or shipping address details from checkout
1:02
. Now that old boolean has been replaced by a dropdown setting called Contact Details for Order Notifications that you can see here.
1:09
The drop-down has two options. It has customer details. which has the same behavior as when the old setting was true.
1:16
And we have billing or shipping address details, which is the same behavior as when the old setting was false. This means that if your old setting was true, your new dropdown is automatically set to customer details.
1:28
If your old setting was false, this is now billing or shipping address details in your storefront. Alongside the new dropdown, we've introduced three new checkboxes that control who else gets included in the BCC line for order notification emails.
1:48
So let's take a quick look at each one of these. So our top one here gives the ability to add impersonator email to BCC on order notifications.
1:57
If an admin or a staff member impersonates a customer, while placing an order, the impersonator's email gets added to the BCC, provided it is different from the main order email.
2:11
Next down, we have add customer email to BCC on order notifications. So even if you choose billing or shipping address details for the main email, you can still include the registered customer's original email address.
2:24
And then third, we have add shipping or billing address email to BCC on order notifications. So if you have customer details as the main email source, you can still BCC any emails provided in the billing and shipping sections at the checkout process of that particular order.
2:48

All of these are set to false by default. You decide which, if any, you want to enable.

Overview

Sometimes a generated PDF becomes unavailable or other issues arise, causing the job status to change to “Output Creation Failed.” If you’d like to receive an automatic notification when this occurs, you can enable and configure an email message template in your Infigo Admin.

Scenario

“I want to be notified via email whenever a job’s status changes to ‘Output Creation Failed,’ so my team can promptly resolve the issue.”

Steps to Enable and Configure the Notification

1. Access Email Message Templates

   • In your Infigo Admin, use the main search bar (top left) to find and open Email Message Templates page.

2. Locate the Relevant Template

   • Look for the template related to “Output Creation Failed” in the list of Email Message Templates.

3. Enable the Template

   • Open the template and ensure it is enabled (toggled via an on/off switch or a checkbox).

4. Add Your Notification Email Address

   • If needed, add the email address (or multiple addresses) to:
     • BCC Field: So your team receives a copy of the email each time.
     • Storefront Owner Email Address: Note that any store-owner-targeted emails will go to this address if updated here.

5. Save Your Settings

   • Once you’ve made your changes, click Save to confirm.

Tips & Additional Configuration

• Admin Settings: In some cases, you can centrally update the Storefront Owner Email Address by searching for Email Message Template Settings in your Infigo Admin.
• 
• Testing: Perform a test order or force an “Output Creation Failed” status to confirm that notifications are sent correctly.

More Resources

• Further Tutorials: Explore more detailed instructions on working with email templates and configuration in the Email Accounts and Email Message Templates category.
• Browse the Infigo Academy: For a complete library of user guides and video tutorials, visit the Infigo Academy.

"Responsive Tables" Feature Overview

“Responsive table” is a toggle in Email Message Template Settings that rebuilds the order-items table so it always fits in narrow mail-clients and mobile preview panes.

• Before – An excess of information (such as long attribute values, prices and decimals) could wrap onto multiple lines when the viewport was too small.

• After – table cells re-flow vertically, columns are centred, and typography/padding rules keep values on one line while remaining readable on any device.

Typical Use-Cases

1. Brands with high mobile-open rates – prevents line-wrap and cramped tables on phones.

2. Stores selling configurable or personalised items – attribute padding (1.5 em) keeps long and complex option lists readable.

3. High-value orders – bold left-hand labels and regular right-hand values emphasise totals without duplicating emphasis.

4. Multi-image order lines – responsive rows accommodate multiple thumbnail images.

Step-by-Step Implementation Guide

Enable & Test

1. Go to: Email Message Template Settings

2. Turn Responsive table ON.

3. Save the template.

Our email domain provider (IONIS) recently implemented some security changes for sending emails with a different sender address. IONIS said: 

To increase security for our customers, sending emails through our email servers with alternative or empty sender addresses is no longer allowed from the 29th January 2024. As of this date, emails can only be sent if the sender address has the same domain as the email account used.

As a result of this change by IONIS, we need you to review your email account information and choose from one of the following options to get your email traffic going again:

1. setup a new email account so that your account matches your send from. For more information on how to do this please see our help centre https://infigosoftware.zendesk.com/hc/en-us/articles/360017845671-How-to-create-a-new-Email-Account. 
   or
2. Revert the default inigomail.net email address back to it's original state. We will show you how to do this below:

***

If you would like to go with option 2, please follow these steps: 

1. Open the storefront which is linked to the email account that you wish to revert. Once in the admin section search for 'Email Accounts' or follow Admin > Configuration > Email Accounts

2. Open Email Accounts and click Edit on the email account that needs updating. Please then copy the User field and paste it into the Email Address field.

Incorrect setup:

Correct setup:

Extra Step

If you get the below error when trying to save the email account, it means that the email address was set up at Platform (this is essentially the storefront a -1 ID).

You will need to sign in with your Platform Administration user account and repeat steps 1 and 2.

***

Please note: By following the above instructions, this will now mean that emails will be sent to customers with your Platform/Storefront name + @infigomail.net and all traffic will go through Infigo, rather than your own domain.