The Infigo Glossary

Your reference for Infigo terminology — find the official name for features you may know by a different name. Click any term to search the Academy for it.

Last updated: 2026-10-05 · 186 terms

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A

Academy Webinar: A webinar series hosted by the Infigo Academy covering a vast array of Infigo related topics.; Also known as:
Educational Webinar
Learning Series
Training Webcast
Knowledge Webinar
Infigo Training
Online Learning Session
Academy Workshop
Tutorial Webinar
Skill-building Webinar
Instructional Webcast
Access Permissions: A means of controlling which customers have access to different products. There are multiple ways of creating and specifying access rules, such as grouping customers by department or role. Or, grouping products by tags or category.; Also known as:
Permission Control
Access Control
User Restrictions
Product Accessibility
Entrance Rules
Authorization Rules
User Entitlements
Access Management
User Privileges
Permission Settings
Address Books: Functionality in Infigo for managing large collections of delivery addresses on your Storefront. Address Books can be created manually or imported in bulk, then assigned to specific customers, departments, or roles, streamlining checkout for B2B customers who regularly ship to multiple locations.; Also known as:
Address Lists
Contact Books
address list
address management
bulk addresses
delivery address list
address import
address directory
customer addresses
shipping address book
address groups
mass address upload
address assignment
delivery addresses
Advanced Grouping: An Invent feature (for InDesign) that lets designers group elements so they resize, reposition, and behave together as a unit within a dynamic template, with configurable margin and size specification options. Commonly used for layouts like business cards or VR cards where multiple elements must scale and align consistently.; Also known as:
advanced grouping
invent advanced grouping
group behaviour invent
margin and size specification
grouped elements invent
invent grouping
element grouping
grouping in invent
API: A programmatic interface that lets one system talk to another using structured requests and responses. Used for integrations, automation, and exchanging data securely.; Also known as:
REST endpoint
web service
developer interface
programmatic access
HTTP endpoint
JSON service
system to system link
service URL
data endpoint
SOAP service
developer hooks
integration endpoint
automation interface
service call URL
remote service endpoint
API Rate Limiting: A configurable limit on the number of API requests that an integration token can make within a given time window. Platform administrators can set rate limits per token to protect platform stability and prevent runaway or poorly written integrations from degrading performance for other users. Rate limits are managed within the administration portal and apply to all API calls made using the associated token.; Also known as:
request throttling
API throttle
API quota
integration rate limit
request limit
API call limit
token rate limit
request cap
API usage limit
API request quota
integration throttle
call rate limit
Appearance Settings: An area of Infigo where you can modify the overall look of your Storefront with fields such as logo, colour scheme specification and more; Also known as:
Storefront Appearance
Visual Customization
Brand Settings
Design Configuration
Storefront Styling
Aesthetic Settings
Brand Customization
Appearance Preferences
Visual Branding
UI Customization
Approval Workflow: Functionality allowing you to define approval processes, giving you control over who can order with and without authoritative approval being given. Once 'Enable approval comments' is switched on, an approver can add a comment when approving, rejecting or cancelling a job.; Also known as:
Authorization Workflow
Approval Process
Authorization Chain
Order Approval
Permission Hierarchy
Decision Approval
Workflow Control
Order Authorization
Validation Process
Order Approval Chain
approval comments
approver comments
Attribute as Product: A product where multiple child products can be linked to a parent product via attributes. The end result is a product landing page containing attribute selection options. When this attribute is ordered, the system recognises that one of the child products has been ordered.; Also known as:
Attribute-Based Product
Product with Attributes
Customizable Product
Variation Product
Dynamic Attribute Product
Configurable Product
Selectable Attribute Product
Child Product Linkage
Attribute-Driven Offering
Configurable Option Product
Attribute Combination: An attribute combination in Infigo represents a specific set of product attributes grouped together, allowing complex product variations to be managed and sold as a single sellable option. A Generate button on Product Variant and Product Group pages can auto-create every missing combination from a chosen set of attributes in one operation, skipping combinations that already exist, and manual creation is now blocked from duplicating an existing combination's attributes and values. Administrators can cap how many combinations a single generation run creates via the Max Generated Attribute Combinations setting.; Also known as:
variant set
option bundle
variant mix
choice set
option matrix
variant mapping
spec set
option pairing
variant grouping
option configuration
variant recipe
option permutation
variant catalogue row
variation matrix
option set
generate attribute combinations
auto-generate combinations
bulk attribute combination generation
Attribute Values: The different available options for each attribute. For example, a "Size" attribute could have "Small", "Medium" and "Large" attribute values; Also known as:
Options
Spec Values
Feature Choices
Trait Values
Characteristics Options
Configuration Choices
Attribute Options
Variety Values
Customization Variants
Selectable Values
Attributes: Selectable options available on a product. Common examples might include attributes such as Size, colour and material; Also known as:
Options
Specs
Features
Product Traits
Characteristics
Configuration Elements
Product Options
Varieties
Customization Aspects
Selectables
Automatic SSL: Infigo's system for issuing and renewing SSL certificates for custom domains automatically using Let's Encrypt, replacing the previous manual process of purchasing and installing certificates via a support request. By default, Infigo groups domains under a single SAN certificate for efficiency, though per-domain, per-storefront, or self-managed enterprise certificate options are also available.; Also known as:
automatic ssl
ssl for custom domains
custom domain ssl
let's encrypt
lets encrypt
san certificate
automatic https
ssl certificate renewal
certificate rollout
free ssl
https for custom domains
ssl automation
Avalara: A tax compliance platform that calculates taxes on transactions and supports reporting and filing. Used by ecommerce and ERP systems to keep tax rules current.; Also known as:
transaction tax engine
indirect tax automation
VAT calculation service
sales tax calculator
tax determination service
automated tax rates
tax reporting and filing
tax rules service
ecommerce tax calculation
ERP tax link
VAT and sales tax automation
automatic tax service
tax compliance platform
tax liability calculator
tax filing automation

B

B2B: Business to business. A B2B Storefront on Infigo is one created to cater for businesses ordering their web-to-print products. These sites are generally gated, with logins required.; Also known as:
Business-to-Business
B2B Commerce
Corporate-to-Corporate
Business Transaction
Wholesale Portal
Trade-to-Trade
Company-to-Company
Enterprise-to-Enterprise
Professional Purchasing
Commercial Purchasing
B2C: Business to consumer. A B2C Storefront on Infigo is one created to cater to general web users. These sites generally have a much heavier focus on the visual experience and are not blocked by a login screen.; Also known as:
Business-to-Consumer
Retail Commerce
Corporate-to-Individual
Business to Customer
Consumer Transaction
Public-to-Business
Company-to-Public
Enterprise to Individual
Professional Retailing
Commercial Retailing
Basket: Also known as the cart, an area where your Infigo front-end users see the items they have selected for purchase. They can also proceed to checkout from here.; Also known as:
Shopping Cart
Checkout Cart
Purchase Basket
Cart Contents
Selected Items
Order Basket
Checkout Container
Shopping Bag
Cart Items
Selected Products
Batch Data: A MegaEdit feature enabling variable data printing by importing a CSV file containing multiple rows of content (such as names, addresses, or barcodes), each of which populates a separate copy of a personalised product template. Used for high-volume runs such as personalised direct mail, event badges, or business card sets where each printed item needs unique content derived from a data source.; Also known as:
batch data
variable data printing
VDP
batch upload
csv import megaedit
variable data
batch personalisation
data merge
mail merge
batch printing
variable content
batch barcodes
batch csv
bulk personalisation
Binding: The URL assigned to a storefront - the web address an end user visits to reach it. Every Infigo platform has a default URL, and each storefront created within it inherits that URL with a /storefrontname suffix unless a custom binding is requested. Adding a new binding (a custom domain) requires purchasing the domain and raising a support ticket with the storefront name and desired URL, and typically also requires an SSL certificate to secure the custom domain.; Also known as:
URL Assignment
Domain Linking
Storefront URL
Domain Binding
custom domain
custom binding
storefront binding
add a binding
binding request
site URL
assign URL to storefront
domain mapping
Blog: Write informative articles and drive traffic to your Infigo storefronts; Also known as:
Informative Articles
Online Journal
Content Posts
Weblog
Digital Diary
Knowledge Blog
Insightful Articles
Educational Posts
Information Hub
Blog Posts
Breadcrumbs: Enables a chain of selectable links, available in various areas of the site. Allows for simple navigation to the current page's "parent" area, such as a category or the home page.; Also known as:
Navigation Trail
Pathway Links
Trail Links
Hierarchy Links
Site Navigation
Location Links
Page Chain
Route Links
Navigation Links
Path Links
Budgets: Functionality to assign spend limits to specific customers; Also known as:
Spending Limits
Budget Controls
Financial Constraints
Expenditure Limits
Customer Budgets
Financial Management
Expenditure Controls
Financial Boundaries
Spending Restraints
Budget Management

C

Canonical URL: A canonical URL is a specific HTML element that helps prevent duplicate content issues by specifying the preferred version of a web page when multiple versions exist.; Also known as:
Canonical URL
Preferred URL
Primary URL
Canonical Link
URL Specification
Preferred Web Address
Main URL
Master URL
Primary Web Location
Definitive URL
Catalogue: The area of Infigo containing all Products on the selected Storefront.; Also known as:
Product Catalog
Item List
Merchandise Catalog
Product Inventory
Storefront Collection
Product Repository
Catalog Database
Item Directory
Product Showcase
Inventory Display
Category: A collection of Products. These Products are still completely independent, a Category simply grants administrators a way of creating collections which can be viewed from a single front-end page; Also known as:
Product Group
Item Collection
Merchandise Category
Product Class
Product Type
Item Classification
Product Family
Grouped Items
Assorted Products
Categorized Products
CERM: An MIS and estimating system used by print businesses to manage quoting, jobs, production planning, and invoicing. Integrations can exchange product, estimate, and order data.; Also known as:
print MIS system
estimating and costing suite
production planning platform
print shop ERP
quote management for print
job costing tool
press scheduling software
print workflow management
job ticketing platform
manufacturing planner for print
print invoicing software
costing calculator for print
production scheduling dashboard
work ticket management
print business management
Certificate Management: The self-service area in Infigo Admin for creating, uploading, renewing, and deleting SSL certificates and managing which domains they are bound to, replacing manual support requests with a guided in-app workflow. Certificates are managed centrally for the whole platform, with a capacity-aware list showing free certificate slots and health status (active, expiring soon, expired, pending), plus tools for generating a Certificate Signing Request (CSR) and viewing the CNAME/IP needed to point DNS.; Also known as:
Certificate Management
SSL Certificate Management
manage SSL certificates
domain binding management
CSR generator
Certificate Signing Request
free certificate slots
certificate health status
manage domain bindings
self-service SSL
Chameleon: A means of changing the look and feel of a Storefront based on the customer viewing it. Chameleon is ONLY used to change the look of the Storefront, access control to various products is controlled via the Access Permissions functionality.; Also known as:
Dynamic Storefront
Adaptive Design
Visual Transformation
Customized Appearance
Adaptable Storefront
Flexible Look
Tailored Interface
Variable Design
Personalized Storefront
Interactive Appearance
Checkout Attribute: Checkout attributes in Infigo are customizable fields that gather additional information from customers during the checkout process, enhancing order management and customer experience; Also known as:
basket field
order form question
purchase question
additional order info
order metadata entry
customer provided detail
order level option
extra info prompt
purchase notes
order info capture
required info field
order reference field
additional details box
order notes prompt
extra info question
Child Category: Infigo contains the concept of sub-categories, where Categories can be placed within other categories. This allows for an effective and structured browsing experience. A child category is the next level DOWN in this category tree; Also known as:
Sub Category
Lower-Level Category
Nested Category
Secondary Category
Subdivision
Underlying Category
Dependent Category
Junior Category
Lower Hierarchy Category
Underclass Category
Code Mirror Editor: Often found alongside the option for Content Templates. An area where you can create site content by directly inputting HTML code.; Also known as:
HTML Editor
Code Editor
Text Editor
Source Code Editor
Markup Editor
HTML Input Area
Code Input Section
Programming Editor
Code Writing Space
Syntax Editor
Configurable Grid: A configurable grid overlay in MegaEdit that helps end users align design elements precisely on the canvas. Administrators enable and configure the grid per product, setting the anchor point, measurement unit, cell dimensions, snap distance, and line appearance, while end users can toggle grid visibility from the editor toolbar.; Also known as:
megaedit grid
design grid
grid overlay
snap to grid
alignment grid
grid lines
visible grid
grid snap distance
editor grid
canvas grid
Connect Integration: This refers to the process of linking Infigo with external systems using Connect Plugins, enabling automated data transfer and synchronization of products, orders, and customer information across platforms; Also known as:
system linking
platform coupling
two way sync setup
external system pairing
data exchange setup
app to app link
service handshake
system synchronisation
cross platform data flow
automated data transfer
system interoperability
backend system linkage
platform to platform sync
platform handshake setup
systems pairing workflow
Connect Link: The Connect Link popup (opened via the green Connect Link button found throughout Infigo admin) is where an administrator maps an Infigo record — such as a Product Variant, Customer, Department or Address — to its matching record in a connected MIS or external system, by entering or selecting an external reference.; Also known as:
Connect Link popup
Connect Link button
external reference mapping
green Connect Link button
MIS record mapping
mapping popup
external ID mapping
Infigo Connect Link
Connect Plugin: Infigo's Connect Plugins facilitate seamless integration with third-party Management Information Systems (MIS) and other production platforms, allowing order data and artwork to flow between Infigo and systems including Infigo Connect Flow, Infigo Connect Optimus, PrintIQ, Tharstern, and Veracore. Connect Plugins are configured under Configuration > Plugins > Connect Plugins.; Also known as:
MIS add on
third party bridge
system bridge module
external system hookup
workflow bridge
ERP link module
MIS interface module
order data handoff
two way system sync
automation bridge
platform link extension
external platform add on
systems bridge
data exchange bridge
MIS linkage
Infigo Connect Flow
Infigo Connect Optimus
Connect: API: Connect: API is Infigo's RESTful API module, giving external systems real-time, two-way access to Infigo data for custom integrations and workflow automation beyond Infigo's built-in Connect plugins.; Also known as:
Infigo REST API
Connect API module
Infigo API integration
RESTful connector
Infigo data API
custom API integration
Infigo web service
API module
real time data sync API
Connect: CERM: Infigo's integration with CERM, a print MIS platform used for label printing and estimating. The integration syncs customers, contacts, and payment methods between CERM and Infigo, letting customers view CERM estimates, place orders, and re-order existing products directly from their Infigo storefront.; Also known as:
CERM integration
CERM plugin
CERM connector
CERM Infigo integration
CERM customer sync
CERM estimate integration
label MIS integration
CERM connect plugin
CERM print MIS connector
CERM order sync
Connect: Easypost: The Infigo integration with EasyPost, a multi-carrier shipping API. Once enabled, EasyPost provides real-time carrier rate quotes at checkout, with administrators able to configure which services and rates are displayed and apply uplifts where needed. The integration also handles shipment creation, label generation, and tracking — supporting automatic, instant-buy, and manual shipment workflows, as well as parcel-sizing logic and international customs defaults.; Also known as:
connect easypost
easypost integration
easypost plugin
infigo easypost
easypost shipping
easypost carrier rates
easypost labels
easypost tracking
shipping integration easypost
connect with easypost
easypost setup
carrier label generation
Connect: Flow: Infigo's generalised MIS integration, allowing the connection of Infigo to MIS platforms which do not have their own bespoke integration.; Also known as:
Flow Integration
Infigo-MIS Integration
Connect with Flow
MIS Connectivity
Integrated Workflow with Flow
MIS Collaboration
Flow Link
Infigo and Flow Integration
MIS System Integration
Unified Infigo and Flow Solution
Connect: HubSpot: Connect: HubSpot is Infigo's integration module that automatically synchronises customer and order data with HubSpot CRM. Built on Infigo's MegaScripts engine, it creates or updates HubSpot contacts, deals, and order records whenever a customer places an order, supporting affiliate-based deal tracking.; Also known as:
HubSpot integration
HubSpot CRM integration
HubSpot connector
Connect HubSpot
HubSpot sync
order to HubSpot
HubSpot deals
HubSpot contacts sync
CRM integration
HubSpot MegaScript
Connect: Hybrid: Connect: Hybrid is a combined connector package that bridges Infigo with both a customer's MIS and their production workflow system in a single integration, rather than requiring separate standalone connectors.; Also known as:
Hybrid connector
combined MIS and workflow integration
Connect Hybrid module
Infigo hybrid integration
MIS plus workflow bridge
Connect: printIQ: Infigo's integration with printIQ, one of Infigo's Premium Partners specialising in Print MIS, workflow, estimating, and print management. The plugin can fetch live pricing from printIQ for display on the storefront, sync products both ways, place orders as printIQ quotes, and pass shipped status and tracking numbers back to Infigo.; Also known as:
printIQ Integration
Infigo-MIS Integration
Connect with printIQ
MIS Connectivity
Integrated Workflow with printIQ
MIS Collaboration
printIQ Link
Infigo and printIQ Integration
MIS System Integration
Unified Infigo and printIQ Solution
Connect: Punchout: Our punchout plugin allows for an integration between Infigo and a procurement system. Infigo will handle the e-commerce experience, including a combination of personalised and static products, and then hand over the contents of the basket to a procurement system where they can then go through their own approval workflows before confirming the order.; Also known as:
Punchout Integration
Procurement System Integration
Connect with Punchout
E-commerce Procurement
Integrated E-commerce Workflow
Punchout Collaboration
Procurement Handover
Infigo and Punchout Integration
Procurement System Connection
Unified Infigo and Punchout Solution
Connect: Site Flow: Infigo's native integration with SiteFlow, EFI's web-to-print and order management platform. The integration passes order data, product details, and customer information from Infigo into SiteFlow for production routing and fulfilment. Specification attributes can be mapped to SiteFlow fields alongside standard product attributes, giving admins flexibility in how configuration data is transmitted — particularly for attributes that should not be visible to customers on the storefront.; Also known as:
Site Flow Integration
Infigo-MIS Integration
Connect with Site Flow
SiteFlow
EFI SiteFlow
SiteFlow integration
SiteFlow connector
SiteFlow order export
EFI integration
SiteFlow spec attributes
specification attributes SiteFlow
SiteFlow mapping
SiteFlow fulfilment
Infigo SiteFlow
SiteFlow MIS
Connect: Switch: Connect: Switch is an integration that links Infigo's web-to-print platform with Enfocus Switch, enabling automated workflows by importing job details, asset files, and metadata into the Enfocus Switch environment. This integration supports seamless job importing through polling or webhooks, along with status updates to ensure systems remain synchronized and efficient; Also known as:
Enfocus workflow link
Enfocus routing engine
workflow automation router
job routing pipeline
prepress automation flow
file based workflow automation
webhook driven workflow
polling based job ingest
workflow orchestration
automated job intake
status callback updates
workflow queue manager
job metadata handoff
automation node routing
prepress routing rules
Connect: Tharstern: Infigo's native integration with Tharstern, a print MIS platform used for quoting, job management, production scheduling, and invoicing. The integration passes order data, job details, and customer records from Infigo into Tharstern for automated production workflows, and can pass tracking status updates back to the Infigo order. The Tharstern EstimatePro plugin can be configured to always populate the Contact field on orders, including for B2C customers without a company name. As of May 2026 the integration also supports automated customer linking by email address (creating a new Tharstern customer record if no match is found) and the ability to send batch data CSV files as order assets.; Also known as:
Tharstern Integration
Infigo-MIS Integration
Connect with Tharstern
Tharstern MIS
Infigo-Tharstern connector
Tharstern order export
Tharstern customer linking
Tharstern batch data
batch CSV to Tharstern
automated customer matching
Tharstern job creation
Tharstern print workflow
Tharstern tracking
Connect: Veracore: Infigo's integration with Veracore, a fulfilment and MIS platform. The integration supports product sync, customer import, property mapping, product categorisation, and shipping status updates between Infigo and Veracore, enabling automated order fulfilment workflows.; Also known as:
Veracore Integration
Infigo-MIS Integration
Connect with Veracore
Veracore connector
Veracore sync
Veracore fulfilment
Veracore plugin
Veracore products
Veracore order sync
Veracore MIS
Veracore customer import
Veracore property mapping
Veracore shipping
Content Page: Additional pages on your Storefront containing supplementary information. Examples could include an FAQ, Contact Us or About Us page.; Also known as:
Supplementary Page
Additional Page
Informational Page
Support Page
Extended Page
Extra Page
Content Section
Secondary Page
Supporting Page
Auxiliary Page
Content Template: Functionality provided by Infigo allowing you to create and format site content without directly interacting with HTML. Contstruct your site content using a building-block style.; Also known as:
Template-Based Content
Structured Content
Format Template
Design Template
Content Framework
Template-Driven Content
Building Block Content
Predefined Layouts
Content Design Template
Formatted Content Template
CMS+
Content Unavailable Page: The branded page shown to a storefront visitor who lacks permission to view a category, or who reaches an unpublished product or category, replacing the previous behaviour of a blank page or a silent redirect to the homepage. Both the Access Denied and Content Unavailable pages are customisable so visitors get an explanation instead of a dead end.; Also known as:
Content Unavailable Page
Access Denied Page
customisable error pages
permission denied page
unpublished product page
blocked category page
branded 403 page
Control Type: The setting on a product attribute or specification attribute that determines how it is presented and used on the product page, such as a drop-down list, radio button list, checkboxes, textbox, date picker, file upload, or number field. The right control type is chosen based on how the buyer should make their selection.; Also known as:
control type
field type
attribute control type
input type
drop-down list
radio button list
checkbox field
textbox attribute
date picker field
file upload field
attribute input control
Cookie Banner: A pop-up notification displayed on a storefront that informs visitors about the use of cookies and seeks their consent in compliance with privacy regulations such as GDPR. Infigo allows you to activate and customise the cookie banner content from within the SEO settings area of Infigo admin.; Also known as:
cookie consent
cookie notice
cookie popup
GDPR cookie
consent banner
cookie warning
cookie opt-in
cookie policy popup
privacy notice
cookie dialog
GDPR compliance
consent management
Cross-Sells: A selection of associated products advertised on the basket page; Also known as:
Basket Recommendations
Cart Additions
Checkout Suggestions
Related Purchases
Cross-Selling Items
Additional Picks
Cart Companions
Basket Add-ons
Checkout Recommendations
Related Basket Items
CSR: Customer Service Representative — a user role in Infigo with access to review and manage placed orders on behalf of customers. CSR users can find orders, view order details, download documents such as invoices and packing slips, change order statuses, and handle amendments or refunds where permitted, without having full platform or storefront administrator access.; Also known as:
CSR
customer service rep
customer service representative
account manager
sales user
order handler
order admin
support user
customer support role
order management role
CSR user
csr role
CSS Override: An area of Infigo where parts of the CSS code can be overriden with your own custom code; Also known as:
CSS Customization
Style Override
Design Modification
CSS Editing
Custom Styling
Visual Customization
Style Adjustment
CSS Modification
Appearance Override
Styling Customization
CSV: A plain text table format where each row is a record and values are separated by a delimiter, often a comma. Commonly used for importing or exporting spreadsheet like data.; Also known as:
delimited text file
comma separated table
spreadsheet export
Excel import file
flat file export
tabular text file
rows and columns file
data extract file
bulk import file
data dump file
list export
column separated file
data upload sheet
exported table file
importable data list
Custom Product: Various types of Product within Infigo, group together and categorised as Custom Products. This includes product types such as: Attributes as Products, Kit and Multi Product; Also known as:
Customized Products
Tailored Items
Specialized Products
Personalized Merchandise
Bespoke Offerings
Individually Configured Items
Adaptable Products
Tailor-Made Items
Custom-Designed Goods
Specially Configured Products
Customer: Any user registered in your Infigo Platform or Storefronts. This includes your end users and any administrative users. All are classed as "Customers" within the Infigo system.; Also known as:
User
Infigo User
Platform User
Storefront User
Registered User
Account Holder
System Member
Client
End User
System User
Customer Role: Functionality allowing different administrative capabilities to be given to users. A range of default roles are available, with administrators also able to create new Customer Roles; Also known as:
User Role
Role Permissions
Access Level
Authorization Level
Administrative Role
Permission Set
User Privileges
Access Rights
User Designation
Authorization Role

D

Dashboard: A collection of different Questions or Reports, presented in a visually friendly format; Also known as:
Data Dashboard
Information Hub
Visual Analytics
Insights Board
Analytical Display
Metrics Dashboard
Interactive Dashboard
Statistical Panel
Performance Overview
Visual Insights
Delivery Method: One of the forms of shipping or delivery available to the customers of a particular Storefront. Administrators can also limit the number of delivery methods shown to customers at checkout, displaying only a set number of options — ordered by price, lowest to highest — rather than the full list.; Also known as:
Shipping Option
Delivery Choice
Shipment Method
Transportation Mode
Dispatch Method
Freight Selection
Delivery Mode
Transport Option
Shipping Preference
Carrier Choice
delivery method limit
limit delivery options
Department: A grouped set of users. These could be users that fit into a particular department or team for a single company, or, most commonly, an Infigo Department can be created to relate to a particular company. For example, you may have a Department for "Company 1" and another for "Company 2". These Departments would contain all users working for those companies.; Also known as:
User Group
Team
Company Unit
Organization Division
Work Unit
Team Division
Unit of Work
Corporate Section
Business Segment
Enterprise Division
Company
Department Approver: A user assigned at department level to approve orders placed by members of that department. When a department approver is configured, all users in the department inherit the approver automatically, removing the need to assign approvers individually. A user-specific approver can still be set to override the department default — particularly useful for organisations using SSO and departments, helping reduce admin overhead as users move between teams.; Also known as:
department-level approver
team approver
group approver
department approval contact
approver by department
departmental approver
approval manager
SSO department approver
inherited approver
default approver
approval delegate
team order approver
Deployment: A newly rolled out version of Infigo, automatically made available to all Infigo users without you having to do anything. We generally roll out a new deployment every 2 weeks. Deployments may contain bug fixes, feature updates, new features and more.; Also known as:
Software Release
System Update
Rollout
Software Deployment
Platform Release
Infigo Version
System Upgrade
Release Cycle
Platform Update
Software Iteration
Discounts: Create voucher codes or coupons, along with specifications for reduced prices based on factors such as location or purchase histoy; Also known as:
Promotional Codes
Discount Vouchers
Savings Offers
Price Reductions
Discount Coupons
Promo Deals
Special Offers
Coupon Codes
Reduced Prices
Discounted Rates
Display Settings: Controls the layout and visual appearance of various parts of your Infigo site. Found in areas such as product and category configuration.; Also known as:
Appearance Settings
Visual Configuration
Display Options
Layout Controls
Presentation Settings
Visual Preferences
UI Settings
Look and Feel
View Options
Aesthetic Preferences
DR: Development Request. A means of discussing and implementing a change to the way the solution works.; Also known as:
Development Request
Change Proposal
Feature Request
System Enhancement
Improvement Suggestion
Development Inquiry
Modification Request
Upgrade Proposal
System Change
Evolution Request
Dropbox: A cloud storage service used to store and share files across devices and teams. Can be used as a source or destination for automated file exchange.; Also known as:
cloud file storage
shared folder service
file sync drive
online file sharing
team file sharing
cloud folders
remote file backup
sync folder
file hosting service
cloud document storage
folder sharing
cloud storage link
shared drive space
online file backup
file sharing workspace

E

Easypost: Easypost (also written EasyPost) is a multi-carrier shipping API. Infigo's Connect: Easypost integration provides real-time carrier rate quotes at checkout, and handles shipment creation, label generation, and tracking.; Also known as:
easypost
easy post
easypost shipping
easypost carrier
easypost rates
easypost partner
easypost api
multi carrier shipping
Editable Content: An area of Infigo admin where you can directly control the content on different areas of your site. This page covers a vast array of site content, including editable content tokens — dynamic placeholders (e.g. storefront name, customer account URLs, basket count) that pull live values into CMS+ and editable content sections. Commonly used sections include controlling the content of your home page, header and footer.; Also known as:
Customizable Content
Editable Site Elements
Site Content Management
Tailorable Sections
Modifiable Content
Site Text Control
Flexible Content Areas
Adjustable Content
Editable Web Elements
Adaptable Site Text
Editable Content Token
Content Token
CMS Token
Dynamic Content Token
Email Account: The email account associated with your platform or storefront, responsible for sending messages from the Infigo system; Also known as:
Messaging Account
Email Channel
Communication Inbox
Notification Email
Platform Email
System Messaging
Email Sender
Communication Account
Message Delivery Account
Electronic Communication Account
Email Message Template: The area allowing you to customise the format and content of all emails send from an Infigo Storefront; Also known as:
Email Template
Message Format
Communication Template
Email Design
Notification Layout
Message Styling
Custom Email Format
Message Structure
Personalized Email Template
Communication Design

F

FedEx: FedEx is a supported shipping carrier plugin, configured under Shipping / Delivery Computation in Infigo Admin, that returns live FedEx rates and services at checkout using credentials from your FedEx merchant account (URL, Key, Password, Account Number, Meter Number). Key settings include Residential Rates (which switches returned services between commercial options like FedEx Ground and residential options like FedEx Ground Home Delivery), Discounted Rates, insurance inclusion, additional handling charges, and which Carrier Services are offered at checkout.; Also known as:
FedEx
FedEx Configuration
FedEx plugin
FedEx shipping
FedEx integration
FedEx Meter Number
Residential Rates
FedEx Ground
shipping carrier plugin
FedEx web services
FedEx carrier setup
FedEx rates
Flagged Storefronts: Infigo's term for a branded storefront that a browser or search engine (Google Safe Browsing, Microsoft SmartScreen) has flagged as a "Dangerous", "Deceptive" or phishing site. This is almost always a false positive: an automated scanner sees a well-known brand's logo on an unrelated domain with a bare login box and too little explanatory context, and mistakes it for an impersonation attempt. The Academy's Flagged Storefronts category explains why this happens, how to add descriptive text to the login page to prevent it, and how to get an already-blocked storefront reviewed and cleared with the search engine.; Also known as:
dangerous site warning
deceptive site warning
malicious site warning
storefront blocked
storefront flagged as phishing
Google Safe Browsing warning
SmartScreen warning
phishing false positive
storefront security warning
red warning screen
flagged storefront
Form Builder: The MegaEdit interface used to configure the pages and overall structure of a product template. Administrators use the Form Builder to rename pages, control background options, define field layout and behaviour, and determine what end users can interact with when personalising a product. Each MegaEdit product can contain multiple pages, each independently configured within the Form Builder.; Also known as:
form builder
FB tutorials
megaedit form builder
template page settings
page configuration
megaedit page setup
form configuration
template form
page builder
megaedit page builder
form builder tutorials
FB series

G

Go Live Checklist: A document detailing recommended steps to follow and confirm prior to the official launch of a Storefront; Also known as:
Launch Checklist
Deployment Guide
Activation List
Release Protocol
Live Launch Document
Deployment Checklist
Implementation Guide
Site Go-Live Checklist
Storefront Activation Steps
Live Release Protocol
Google Merchant Center Sync: Infigo's integration that syncs the storefront product catalogue to Google Merchant Center for use in Google Shopping listings. An optional setting can automatically mark unpublished products as out of stock in Google Merchant Center rather than leaving stale in-stock listings, with status restored automatically when the product is republished.; Also known as:
google merchant center
google merchant sync
google shopping feed
product feed sync
merchant center integration
google merchant plugin
gmc sync
out of stock sync
google shopping integration
Group Suppression: An Invent feature that allows fields within a dynamic template to show, hide, or reposition based on the behaviour of other fields. This enables conditional layouts where template content adapts automatically to user input without requiring manual changes.; Also known as:
conditional fields
field suppression
dynamic field visibility
hide fields
show hide fields
Invent suppression
field rules
dependent fields
conditional logic Invent
field visibility rules
dynamic layout
conditional template fields

H

Handling and Processing Fees: Additional charges that can be applied to orders in Infigo to cover handling or processing costs. These fees come in three configurable forms and are applied on a per-Storefront basis, appearing as line items during checkout. Related to, but configured separately from, the Order Processing Fee.; Also known as:
handling fee
processing fee
order surcharge
admin fee
service charge
order handling charge
basket fee
fulfilment fee
checkout surcharge
order processing charge
additional fee
packaging fee
Helpdesk: A system of helpful articles maintained by Infigo's Customer Support team.; Also known as:
Support Hub
Assistance Center
Service Desk
Customer Help
Information Center
Knowledge Base
User Support
Problem Resolution
Help Center
User Assistance
Home Page: The main landing page of the front-end page of your Storefront; Also known as:
Main Page
Front Page
Landing Page
Welcome Page
Primary Page
Entrance Page
Homepage
Frontal Page
Starting Page
Initiation Page
Hot Folder: A monitored folder location on the Infigo server that acts as an automated output channel for completed print jobs. When a job reaches the correct status, Infigo automatically drops the print-ready artwork file into the designated Hot Folder location, where downstream systems — such as MIS platforms, RIP software, or prepress tools — can pick it up automatically. Hot Folders are configured per Print Location and rely on the Infigo Sync service to transfer files correctly; they can also map different product types to different folder paths.; Also known as:
hotfolder
hot folder
watched folder
auto-import folder
output folder
file drop location
automated folder
print output folder
artwork drop folder
sync folder
hotfolder mapping
output drop
file output folder

I

iFrame Integration: A deployment mode where Infigo's product editor and order engine run in the background while a company's own external website or portal acts as the customer-facing shell. The customer personalises products inside an embedded editor on the external site, while the internal team manages products, users, and jobs through Infigo Admin. Commonly used by businesses with an existing portal who want Infigo's personalisation and production capabilities without migrating to the Infigo storefront.; Also known as:
iframe
embedded editor
embedded infigo
infigo iframe
iframe integration
infigo for iframes
headless infigo
external portal integration
iframes setup
embedded personalisation
iframe workflow
iframe customer
Impersonate: When logged into Infigo as an administrator, you are able to "Impersonate" other customers from the Customer Management screen. This allows you to interact with the Storefront as they would.; Also known as:
Act as User
Customer Simulation
User Representation
User Interaction Mode
Customer Impersonation
Proxy Customer Access
Admin as User
User Emulation
Customer Experience Mode
Representative Mode
Inactive Customer Deactivation: An automated Infigo feature that warns and eventually deactivates customer accounts that have been inactive for a configurable period. Two warning emails are sent before deactivation, and a background task marks accounts inactive once they pass the configured threshold. Administrators configure all thresholds and enable the feature from Admin > Configuration > Settings > Cleanup Settings.; Also known as:
cleanup settings
inactive customer warning
account deactivation
mark customers as inactive
inactivity threshold
dormant account cleanup
auto deactivate accounts
deactivation warning email
inactive account policy
customer inactivity
Infigo Academy: A learning portal full of tutorial videos and step-by-step guides on all things Infigo.; Also known as:
Learning Hub
Educational Platform
Training Center
Knowledge Academy
Instructional Portal
Tutorial Hub
Skill Development
Infigo Learning
Training Academy
Educational Resource
Infigo Designer: The Infigo Designer is a tool within the Infigo platform that empowers users to create and customize product templates using advanced design features and settings. This tool has now been depreciated in favour of the newer MegaEdit application; Also known as:
legacy template editor
older web editor
template creation tool
artwork builder
layout editor
browser based editor
design canvas
template editing app
deprecated editor tool
template maker
legacy editor
artwork layout tool
template editor legacy
legacy layout workspace
older template canvas
Infigo Editor: Infigo's legacy product editor. This software has since been replaced by MegaEdit.; Also known as:
Legacy Editor
Original Editor
Classic Editor
Traditional Editor
Former Editor
Infigo Classic
Original Design Tool
Prior Editor Version
Traditional Design Software
Outdated Editor
Infigo Job: An Infigo Job represents a specific task or process linked to an order, such as printing or production, managed within the Infigo system and integrated with external MIS for efficient workflow execution; Also known as:
work ticket
production task
manufacturing step
production ticket
work item
production run
task record
work instruction
production workflow step
print task
shop floor task
production pack
work package
production activity
manufacturing task
Infigo Order: An Infigo Order refers to a transaction processed through the Infigo platform, encompassing order details, status management, and integration with MIS for streamlined processing; Also known as:
sales transaction
purchase record
customer purchase
sales document
transaction record
sales history entry
purchase details
transaction details
commerce transaction
submitted purchase
purchase confirmation
buying event
transaction summary
sales receipt record
purchase workflow
Infigo Sync: Our own windows-based program that allows you to download your print ready PDFs to various Hot Folders.; Also known as:
Synchronization Tool
PDF Download Tool
File Transfer Utility
Print File Sync
Data Synchronization
PDF Retrieval Program
Infigo File Sync
Print Ready File Transfer
Download Manager
Print File Sync Tool
Insights: Infigo Insights is a comprehensive, scalable reporting and analytics module built into the Infigo platform, hosted on third-party platform Metabase. It operates on an independent reporting database separate from your live Storefront to ensure performance, and is available in four tiers: Standard, Professional, Business, and Enterprise. Use it to create questions, charts, dashboards, and joined data sets across your order, customer, and product data.; Also known as:
Analytics Dashboard
Infigo Insights
reporting module
analytics
reports
dashboards
business intelligence
Insights dashboard
order reports
sales reports
data analytics
Infigo reporting
reporting tools
Insights Standard
Insights Enterprise
Invent: Infigo's plugin for Adobe InDesign, allowing you to configure dynamic product templates from within the InDesign UI; Also known as:
InDesign Plugin
Dynamic Template Creator
InDesign Integration
Template Configuration Tool
InDesign Template Manager
Design Configurator
Dynamic Layout Plugin
InDesign Customization Tool
Template Generator
Adobe Design Integration
Invent Logic: The conditional logic engine within Infigo's Invent InDesign plugin, used to build IF statements and field actions (show/hide, set size, set position, set image, set background, set text, set font) that control how template fields behave based on other field values. Also covers related concepts such as Spread Behaviour, Variable Suppression, and Parent Variables.; Also known as:
invent logic
invent if statements
invent field actions
invent conditional logic
spread behaviour
variable suppression
parent variables invent
group master behaviour
invent logic rules
Invent Resource Sets: Collections of design assets used to build a MegaEdit product template within Infigo's Invent InDesign plugin. Resource Sets include Backgrounds, Cliparts, Fonts, Text Library, and Colours — administrators create a Resource Set as a container to upload matching assets, which are then imported into Infigo as the corresponding category (e.g. a Background Set becomes a Background Category).; Also known as:
invent resource sets
invent resources
background set invent
clipart set invent
font set invent
text library invent
colours resource set
resource set types
invent asset collections
invent import categories
Invent Variables: Configurable form elements within Infigo's Invent InDesign plugin used to build the personalisation form for a dynamic template. Invent Variables come in several types — Text, Boolean, Colour, Number, Dropdown, and Date — and can also be placed inside InDesign text frames to display personalised values within a continuous block of text.; Also known as:
invent variables
invent variable types
invent form fields
invent text variable
invent boolean variable
invent number variable
invent dropdown variable
invent date variable
invent colour variable
personalisation form fields
invent form elements

J

Job Ticket: A digital file or document that contains detailed instructions and specifications for a particular print job. It serves as a communication tool between the customer, the print service provider, and any other stakeholders involved in the printing process.; Also known as:
Print Job Instructions
Production Ticket
Job Order
Printing Directive
Work Order
Print Specification
Job Details Document
Print Task Sheet
Order Ticket
Job Request Form

K

Kit Product: A pre-defined collection of products which can be purchased together as part of a kit; Also known as:
Bundle
Package
Set
Combo
Collection
Grouped Items
Assembled Set
Combo Deal
Product Kit
Assemblage

L

LabelTraxx: An MIS system designed for label printers that manages estimating, production, inventory, and job tracking. Infigo's Connect: Label Traxx integration provides two-way sync — orders in, shipped statuses back automatically.; Also known as:
label printing MIS
label production system
label estimating software
label job tracking
label manufacturing ERP
label workflow management
label order management
label inventory control
label shop ERP
label press planning
label job ticketing
label plant software
label print management
label costing tool
label production tracking
Connect: Label Traxx
Connect Label Traxx
Language String: The language string is a set of characters (letters, numbers etc.) which the system "reads" and uses to populate most text fields. Much of the seemingly fixed, standardised text seen on your Infigo Storefronts can be modified using a provided language string; Also known as:
Text Placeholder
Language Placeholder
Dynamic Text
String Identifier
Variable Text
Adaptable Text
Customizable Text
Editable Text
Modifiable Text
Language Identifier
Live Mode: The state of any released Storefront on your Platform.; Also known as:
Active Mode
Production Mode
Operational State
Online Mode
Released State
Public Mode
Current Status
Deployed State
In Operation
Functional Mode

M

Magento: An ecommerce platform used to run online stores, often self hosted, now commonly known as Adobe Commerce. Integrations may sync products, customers, or orders.; Also known as:
Adobe Commerce
open source ecommerce
self hosted web shop
enterprise ecommerce platform
PHP based store framework
on premise online store
ecommerce CMS
catalog management platform
cart and checkout system
web store engine
merchant store backend
self managed commerce platform
store platform by Adobe
commerce platform for developers
enterprise web shop
MegaEdit: Infigo's browser-based product personalisation editor, used to build and configure dynamic templates that end users customise online (text, images, clipart, masks, backgrounds, and more). MegaEdit is the flagship editor for Infigo storefronts, having superseded the legacy Infigo Editor, and works alongside the Invent InDesign plugin for template authoring.; Also known as:
megaedit
mega edit
mega-edit
infigo megaedit
online editor
web to print editor
personalisation editor
dynamic template editor
infigo product editor
browser based editor
MegaEdit 3D: MegaEdit 3D is an add-on module that renders immersive 3D previews of MegaEdit products, letting customers inspect finishes and structure before ordering.; Also known as:
3D product preview
MegaEdit three D
3D MegaEdit module
immersive product preview
3D visualisation module
MegaEdit Document Templates: A feature that lets you generate Job Tickets, Invoices and Packing Slips from your own MegaEdit templates instead of the old static PDF documents. You design the document in Invent for InDesign, export it as a MEX package, and upload it against the matching document type in Infigo Settings — giving dynamic, data-driven order documentation without needing the Infigo team to make the changes for you.; Also known as:
document templates
dynamic job tickets
dynamic invoices
dynamic packing slips
megaedit job ticket template
megaedit invoice template
megaedit packing slip template
order documentation templates
custom job ticket design
mex document template
dynamic order documents
MegaEdit Product: A product type in Infigo that uses the browser-based MegaEdit editor to let customers personalise templates online. Administrators configure MegaEdit products using three core building blocks — Canvas (defining dimensions and bleed), Stock (the paper or substrate), and Output Type (how finished artwork is processed) — plus template capabilities such as editable image and text fields, clipart libraries, masks, placeholders, colour palettes, font restrictions, backgrounds, and layout options. Suitable for anything from simple business cards to complex flexible packaging requiring controlled personalisation.; Also known as:
megaedit product
megaedit-enabled product
dynamic product megaedit
megaedit item
flagship editor product
personalised product
customisable product
megaedit template product
variable product
megaedit order
web-to-print product
MegaEdit Variable: MegaEdit Variables are reusable field profiles within Infigo that allow linking text, images, and other data across multiple products, ensuring consistent updates and personalization options; Also known as:
shared field profile
linked placeholder
reusable data token
dynamic placeholder
global field mapping
cross template field
synchronised placeholder
common data profile
shared image field
centralised field value
auto update field
template token
linked text field
reusable field set
global value binding
MegaScript: A MegaScript is a custom script built in Infigo's Connect: Scripting workflow engine that runs on storefront events (such as Place Order) to drive advanced, bespoke logic — for example pushing order data into a third-party CRM like HubSpot. MegaScripts are created under MegaScript Management and attached to a storefront via MegaScript Instances.; Also known as:
MegaScripts
Connect: Scripting
Infigo scripting engine
custom storefront script
MegaScript instance
MegaScript management
workflow script
event triggered script
storefront automation script
Message Queue: An area to review the content and sent status of emails output by your Infigo system. You can also retrigger email sending from here; Also known as:
Email Queue
Communication Log
Message Log
Output Log
Notification Queue
Email Transmission Queue
Message History
Notification Log
Communication Queue
Transmission Log
Meta Description: A meta description is an HTML tag that provides a brief summary of a web page's content, displayed in search engine results to help users understand the page's relevance before clicking on it.; Also known as:
Description Tag
SEO Description
Search Engine Description
Web Page Summary
Snippet Description
Content Summary
Meta Content
Search Result Description
Brief Page Overview
SERP Description
Meta Keywords: Meta keywords, once widely used in HTML, are now largely ignored by search engines; they were a set of words or phrases meant to describe the content of a web page, but due to misuse, they are no longer a significant factor in search engine ranking algorithms.; Also known as:
Keywords Meta Tag
Meta Tags
HTML Keywords
Search Terms
Web Page Keywords
Content Tags
SEO Keywords
Keyword Tags
Page Descriptors
Search Engine Keywords
Meta title: A meta title is an HTML tag that defines the title of a web page, appearing in search engine results and browser tabs to provide a concise description of the page's content.; Also known as:
Page Title
HTML Title Tag
Search Engine Title
Web Page Title
Browser Tab Title
Title Element
SEO Title
Document Title
SERP Title
Web Page Heading
Metabase: A third party platform used to display reporting data from your Infigo platform via Infigo Insights; Also known as:
Reporting Platform
Data Visualization Tool
Insights Dashboard
Analytics System
Information Display Platform
Data Reporting Hub
Metabase Integration
Reporting and Analytics
Insights Viewer
Statistical Presentation Platform
Metadata: Metadata refers to descriptive information about data, such as content, format, and context, which helps organize, manage, and facilitate the understanding and retrieval of that data.; Also known as:
Data Description
Information Tags
Descriptive Data
Data Context
Content Metadata
Data Attributes
Information Labels
Structured Data
Data Details
Contextual Information
MEX File: The export format produced by the Invent InDesign plugin, containing a product template's structure, resources, variables, form logic, and configuration. A MEX file is imported into Infigo to create or update a MegaEdit product, forming the bridge between InDesign-based template authoring and the browser-based customer personalisation experience on the storefront.; Also known as:
mex file
.mex
invent export
invent template file
megaedit export file
indesign template export
template package
invent mex
mex import
template file
mex format
invent file
MIS: Management Information System, which is a computer-based system that provides managers with tools to organize, evaluate, and efficiently manage information within an organization, aiding in decision-making processes.; Also known as:
Management Information System
MIS Platform
Organizational Information System
Decision Support System
Data Management System
Business Information System
Executive Information System
Managerial Data System
Enterprise Information Platform
Operational Information System
Multi Part Product: A product where the customers upload the output PDF they require as part of the ordering process.; Also known as:
Customer-Uploaded PDF Product
User-Provided PDF Item
Customized PDF Product
Personalized Document Product
Multi-Part File Product
User-Submitted PDF Item
Customer-Provided Output Product
Individualized PDF Product
Tailored PDF Item
User-Uploaded Document Product
Upload Product
Multi-Factor Authentication (MFA): A storefront-level security feature that requires customers to complete a second verification step at login, in addition to their password. Administrators can enable MFA as required or optional per customer role, choosing from email one-time links, authenticator app codes (TOTP), or FIDO2/WebAuthn security keys, and can let trusted devices skip repeat challenges for a configurable number of days. MFA ships disabled by default on all storefronts, new and existing.; Also known as:
MFA
2FA
two factor authentication
multi factor login
authenticator app login
TOTP
one-time code login
security key login
FIDO2
WebAuthn
trusted device
second factor authentication

O

Open Graph: Open Graph is a protocol that enables websites to define metadata, such as titles, descriptions, and images, for social media platforms, primarily Facebook, to enhance the appearance of shared links. This is now considered legacy functionality.; Also known as:
Open Graph
Social Media Metadata
Shared Content Markup
Link Preview Data
Social Graph Protocol
Shared Link Enhancements
OG Tags
Graph Metadata
Link Preview Information
Social Media Link Optimization
Order Processing Fee: A configurable fee applied to orders at checkout in Infigo, typically used to cover costs such as payment gateway charges or handling. The fee can be calculated against the product subtotal or, as of May 2026, the full order total including shipping and tax, giving administrators more precise control. The fee appears consistently across checkout, invoices, and reporting.; Also known as:
order processing fee
processing fee
handling fee
checkout fee
payment surcharge
payment fee
order fee
transaction fee
basket fee
checkout surcharge
order handling charge
payment processing fee

P

Parametric Packaging: Parametric Packaging is an add-on module where customers enter key dimensions and the system automatically builds the corresponding packaging structure and print-ready artwork.; Also known as:
parametric packaging module
dimension based packaging
packaging structure generator
custom box builder
packaging dieline generator
Parent Category: Infigo contains the concept of sub-categories, where Categories can be placed within other categories. This allows for an effective and structured browsing experience. A parent category is the next level UP in this category tree; Also known as:
Top-Level Category
Primary Category
Main Category
Superior Category
Root Category
Master Category
Main Division
Top Hierarchy Category
Head Category
Master Classification
Payment Method: One of the forms of payment available to the customers of a particular Storefront.; Also known as:
Payment Option
Transaction Method
Billing Choice
Financial Mode
Funds Transfer Method
Payment Channel
Checkout Option
Monetary Selection
Billing Method
Purchase Payment
Payment Plugin: Payment plugins in Infigo enable integration with various payment gateways, facilitating secure and diverse payment options for transactions on the Infigo platform; Also known as:
gateway add on
card processor module
online checkout gateway
merchant services link
transaction gateway
card provider setup
bank transfer integration
wallet provider add on
secure checkout provider
card gateway module
gateway configuration
checkout gateway configuration
card processing setup
hosted checkout provider
gateway module
PayTrace: A payment gateway that can be configured within Infigo Admin as a payment method for customer transactions on your Storefront. Set up under the Payment Methods section of your Storefront configuration.; Also known as:
PayTrace payment
PayTrace gateway
PayTrace integration
PayTrace setup
PayTrace configuration
payment method PayTrace
PayTrace checkout
credit card gateway
PayTrace processor
online payment PayTrace
PitStop: A PDF preflight and correction tool used to check files for print readiness and automatically fix common issues. Infigo's Connect: Pitstop module embeds Enfocus PitStop preflighting and PDF fixing directly inside Infigo, with profile setup client-managed.; Also known as:
pdf preflight
automated file checks
prepress validation
pdf repair tool
print ready checker
flight check software
pdf fix automation
prepress quality control
file compliance checker
automated prepress rules
pdf error correction
file correction workflow
preflight automation
pdf inspection tool
print file validation
Connect: Pitstop
Enfocus PitStop
Platform: Your Infigo workspace. This is your top level area of access, from which you can access any of your Storefronts (websites) which all sit within your one Platform; Also known as:
Workspace
Central Hub
User Dashboard
Main Hub
Operational Center
Master Hub
Primary Interface
Base Station
Centralized Access
Main Platform
Platform Administrator: A user with access rights to the Platform level of your Infigo area. These users can administer all of the Storefronts on your Platform, but cannot view the front end of individual Storefronts without first "Impersonating" a Storefront level user.; Also known as:
Platform Admin
Central Admin
Master Admin
Workspace Administrator
Top-Level Administrator
Main Hub Admin
Master Control
Central Control
Primary Admin
Top-Level User Admin
PO: Purchase Order. A commercial document issued by a buyer to a seller, indicating types, quantities, and agreed prices for products or services, setting terms and conditions for the purchase.; Also known as:
Purchase Order
Procurement Order
Buying Document
Order Form
Sales Contract
Transaction Order
Goods Purchase Order
Services Purchase Order
Business Order
Commercial Order
Pricing Script: A means of controlling product pricing via a pre-configured script. This can be via a generic script provided by Infigo, or via a completely customised or custom-written script document.; Also known as:
Price Script
Pricing Automation
Scripted Pricing
Automated Pricing
Dynamic Pricing
Custom Price Algorithm
Scripted Costing
Pricing Logic
Automated Cost Calculation
Custom Price Script
Print Location: Generally refers to a physical print location, such as a facility. Is used to store Hotfolders.; Also known as:
Printing Facility
Output Center
Production Hub
Print Shop
Print House
Output Facility
Print Station
Print Plant
Print Workshop
Printing Location
Printess: A web based design editor used for creating and personalising print templates in a browser. Often embedded into storefronts to let users customise artwork before ordering.; Also known as:
online template editor
browser based artwork builder
web to print editor
template personalisation tool
interactive customiser
customer facing layout tool
in browser design tool
online proof editor
web based layout editor
self service artwork editor
personalisation editor
template authoring tool
online artwork builder
product customiser tool
design editor in browser
printIQ: printIQ is one of Infigo's Premium Partners, specialising in print MIS, workflow, estimating, and print management. Infigo's Connect: printIQ integration can fetch live pricing, sync products both ways, place orders as printIQ quotes, and pass tracking status back to Infigo.; Also known as:
printiq
print iq
printIQ mis
printIQ integration
printIQ connector
printIQ plugin
printIQ partner
printIQ system
Product: An item availble for purchase on your Storefront. Products come in a range of different types, depending on the functionality and experience you wish to provide to your end users.; Also known as:
Merchandise
Item
Goods
Inventory
Offering
Commodity
Article
Stock
Product Line
Sales Item
Product Attribute: Product attributes in Infigo refer to the customizable options available for products, such as size, color, or material, allowing for tailored product configurations and enhanced customer choice; Also known as:
item options
variant option
configuration choice
customisation option
selectable options
option list
variant settings
catalog option
item configuration
specification field
selection dropdown
option selector
configuration menu
choice list
variant selector
Product Group: A grouped set of Products sharing many of the same technical product elements. All Products within a Product Group will have many of their Product Variant settings centrally controlled by the Product Group itself.; Also known as:
Product Set
Item Cluster
Product Family
Variant Collection
Grouped Products
Product Ensemble
Unified Product Set
Technical Group
Common Element Products
Variant Bundle
Product ID: A unique identifier given to an individual product on your Storefront; Also known as:
Item Code
Product Code
Identification Number
Product Number
Unique Product ID
Item Identifier
Product Reference
Inventory ID
Product Import Tool: The Infigo tool for bulk-creating and updating products from a spreadsheet, avoiding the need to build products individually through the admin UI. It supports importing product images and attributes alongside core product data, and a related Excel-based workflow can bulk-attach PDFs to Static PDF products.; Also known as:
product import
batch product import
bulk product import
product CSV import
Excel product import
import products spreadsheet
product upload tool
bulk create products
product data import
product attribute import
Product Landing Page: The main landing page for a particular product. May contain information such as descriptive text, images and pricing; Also known as:
Product Page
Item Landing Page
Product Overview Page
Item Showcase Page
Merchandise Landing Page
Product Display Page
Item Introduction Page
Product Details Page
Product Presentation Page
Item Information Page
Product Management: An area of Infigo where administrators can create, edit or delete products on a Storefront.; Also known as:
Inventory Control
Merchandise Management
Item Administration
Stock Oversight
Product Handling
Goods Management
Sales Item Control
Catalog Management
Stock Administration
Commodity Oversight
Product Tag: Identifying terms associated with products. Used as an additional method of grouping products with similar characteristics, or as a way of identifying a product via characteristics; Also known as:
Tag
Product Label
Item Marker
Category Tag
Labeling Term
Product Identifier
Characteristics Tag
Categorization Label
Attribute Tag
Identification Tag
Product Variant: An area in the specification of each Infigo Product, generally concerned with the technical elements of the Product. This includes information such as pricing, weight, dimensions, stock levels and Attributes; Also known as:
Technical Specification
Product Configuration
Variant Details
Specification Section
Elemental Attributes
Product Details
Configurable Parameters
Technical Aspects
Variant Specifications
Product Technicalities
Published: Meaning a product is available for viewing on your storefront; Also known as:
Visible
Public
Displayed
Listed
Accessible
Released
On Display
Active
Showcased
Open to View

Q

Question: Metabase's name for a report, containing specifically formatted information to suit your needs; Also known as:
Metabase Query
Report Query
Information Request
Data Inquiry
Data Question
Query Task
Insight Query
Analytical Request
Reporting Query
Data Inquiry Task
Quick Ordering: A feature that allows customers to select and add multiple products from a Category page to the basket in a single operation, rather than visiting each product page individually. Quantity selection can also be enabled directly from the Category page to further speed up the process.; Also known as:
quick order
bulk add to basket
category quick buy
fast order
add multiple products
quick buy
batch add to cart
multi-product add
quick add to cart
express ordering
one-click ordering
category add to basket

R

Related Products: A selection of associated products advertised on a Product's landing page; Also known as:
Associated Items
Linked Products
Complementary Products
Related Merchandise
Product Pairings
Coordinated Products
Product Affiliates
Accompanying Items
Linked Merchandise
Interconnected Products
Relationships: Define how different customers relate to each other in ways such as Approver or Budget Manager. Generally used for the Approval Workflow functionality; Also known as:
Customer Connections
Affiliations
Customer Roles
Interactions
Collaborative Links
Customer Relations
Associations
Interconnected Users
Relationship Assignments
Collaboration Roles
Release: A newly rolled out version of Infigo, automatically made available to all Infigo users without you having to do anything. We generally roll out a new deployment every 2 weeks. Releases may contain bug fixes, feature updates, new features and more. In Infigo, you will often see these referred to as Deployments; Also known as:
Software Release
System Update
Rollout
Software Deployment
Platform Release
Infigo Version
System Upgrade
Release Cycle
Platform Update
Software Iteration
Release Version: An ID given to a particular release or deployment. The format of these IDs generally follows the same format: R(year)-(week). So for example "R23-48".; Also known as:
Version Identifier
Release Number
Deployment ID
Software Version
Release Label
Version Tag
Release Code
Deployment Number
Software Edition
Release Stamp
Reporting Centre: An area in Infigo Admin that lets administrators extract order, customer, and sales data as CSV downloads for a chosen date range, for use in external reporting, MIS, or accounting software. It includes reports such as Sales Order Summary, Sales Order Line Detail, and Customer exports.; Also known as:
reporting centre
reporting center
csv reports
data extracts
sales order summary
sales order line detail
customer export report
order reporting
admin reports
csv download reports
Required Products: Products which are necessary to add to basket when another product is added to basket; Also known as:
Mandatory Items
Essential Products
Required Additions
Necessary Products
Compulsory Items
Prerequisite Products
Obligatory Selections
Must-Have Products
Basket Dependencies
Critical Additions
Reward Points: A loyalty feature in Infigo that allows you to award points to customer accounts for actions such as registration or completing a purchase. Customers can redeem accumulated points against future orders at an exchange rate you define. Configured under the Discounts section of Infigo admin.; Also known as:
loyalty points
reward scheme
points system
customer points
earn points
redeem points
loyalty scheme
points redemption
spend points
points-based discount
loyalty rewards
points balance
RFQ: Request for Quotation. Infigo functionality that lets customers submit jobs to a range of pre-defined suppliers to request quotations rather than ordering at a fixed price. Configuration includes RFQ email templates and RFQ-specific editable content templates, and the module can be used on the storefront front-end to manage quote requests and responses.; Also known as:
Quotation Request
Quote Inquiry
Bidding Request
Job Bidding
Supplier Quote Request
Print Quote Request
Pricing Inquiry
Quote Solicitation
Supplier Quotation Request
Supplier Bid Request
Request for Quotation
RFQ module
RFQ email template

S

Sales Orders: A page in Infigo admin dealing with customer orders. Accessed through Sales > Orders; Also known as:
Order Management
Sales Processing
Order Fulfillment
Sales Administration
Customer Orders
Order Handling
Sales Order Page
Order Dashboard
Sales Fulfillment
Order Processing
SAML: Security Assertion Markup Language — the authentication protocol used by Infigo's SSO feature to connect to external identity providers such as Azure AD, Okta, or ADFS. When a user logs in via SSO, the identity provider sends a SAML assertion to Infigo confirming the user's identity and any mapped attributes (such as department or role). Administrators configure SAML by supplying provider metadata, defining attribute mappings, and installing certificates to support signed or encrypted assertions.; Also known as:
SAML
saml login
saml authentication
saml sso
security assertion markup language
saml provider
saml configuration
saml identity provider
saml metadata
saml certificate
saml assertion
saml setup
SEO: Search Engine Optimisation (SEO) is the practice of improving how a website ranks in search engine results pages. Infigo provides built-in SEO tools including meta titles, meta descriptions, canonical URLs, sitemaps, and cookie banners to help your Storefront be discovered organically. These settings work best as part of a broader SEO strategy that also covers content quality, backlinks, and mobile optimisation.; Also known as:
Search Engine Optimization
SEO settings
meta tags
organic search
page ranking
search visibility
on-page SEO
Google ranking
search engine ranking
SEO configuration
search ranking
site visibility
Shipping Address: The destination details for where an order should be delivered, usually including recipient name, location, and contact information. Used during checkout and fulfilment.; Also known as:
delivery details
destination info
recipient location
where to send it
consignee details
drop off location
delivery contact info
receiver details
dispatch destination
delivery label details
postal destination
recipient details
delivery location info
consignment details
delivery destination
Shipping by Weight: A delivery computation method that varies delivery cost, and which delivery methods a customer can choose, according to the total weight of their order. Rate tiers are built from country, state/province, postcode pattern, delivery method, and weight range, managed either row by row or in bulk via CSV export/import, with an execution order to break ties when multiple tiers match equally well.; Also known as:
Shipping by Weight
weight-based shipping
rate tier
delivery weight tiers
shipping weight tiers
weight tier table
bulk CSV shipping rates
delivery computation by weight
weight-based delivery cost
Shipping Method: The delivery service chosen for an order, such as standard, express, or a specific carrier. It affects cost, timing, and tracking.; Also known as:
delivery option
courier choice
postage option
dispatch service
carrier selection
delivery speed
courier service
freight option
delivery tier
transport option
express vs standard
carrier option
dispatch option
delivery service level
courier tier
Shopify: A hosted ecommerce platform for building and managing online shops, including product catalogs, checkout, and payments. Integrations may sync products, customers, or orders.; Also known as:
hosted online store
ecommerce site builder
shopping cart platform
store builder SaaS
online retail platform
merchant storefront system
hosted checkout solution
web shop software
online shop management
storefront builder tool
hosted commerce platform
catalog and checkout service
SaaS store platform
online selling platform
hosted shop system
Sitemap: A sitemap is a file or page on a website that provides a structured list of URLs, helping search engines understand the site's layout and facilitating efficient indexing of its content.; Also known as:
Site Map
Website Index
URL List
Navigation Guide
Web Structure Outline
Page Directory
Content Map
Web Indexing
URL Hierarchy
Sitemap File
Specification Attributes: Specification Attributes are essentially placeholders of information that you can present to the user that help to describe the specifics of a product. Unlike Product Attributes, they do not require interaction from the customer but instead are there to simply display some information about the product.; Also known as:
Non-Interactive Attributes
Static Attributes
Display-Only Attributes
Product Descriptors
Informational Attributes
Specification Details
Non-Editable Attributes
Description Elements
Product Characteristics
Informative Elements
SPO: Shared Print Operations (SPO). An area within Infigo where print operators and other admins can view, edit, and manage jobs received through your Infigo platform. From SPO, admins can also download the original, unmodified artwork files uploaded by customers for a job — including per-part downloads for multipart products — without needing to route the request through Infigo Support.; Also known as:
Shared Print Operations
Print Operations
Production Hub
Job Management
Printing Dashboard
Print Control
Job Operations
Print Queue
Output Control
Print Administration
Production Management
download original artwork
original uploaded artwork
SSL: SSL (Secure Sockets Layer) is a cryptographic protocol that ensures secure communication over a computer network by encrypting the data exchanged between a user's web browser and a website's server. Your site will likely require an SSL certificate.; Also known as:
Secure Sockets Layer
Encryption Protocol
SSL Security
SSL Certificate
Secure Connection
Data Encryption
SSL Encryption
Secure Communication
SSL Technology
Cryptographic Security
SSO: Single sign-on is an authentication scheme that allows a user to log in with a single ID to any of several related, yet independent, software systems. True single sign-on allows the user to log in once and access services without re-entering authentication factors.; Also known as:
Single Sign-On
Unified Authentication
One-Time Login
Integrated Sign-In
Centralized Access
Seamless Authentication
Unified Credential
Consolidated Sign-In
Single Identity Login
Comprehensive Access
Static PDF Product: A product where the associated output file is pre-uploaded by the administrator.; Also known as:
Preloaded PDF Product
Fixed PDF File Product
Uploaded PDF Product
Static Document Product
Admin-Uploaded PDF Item
Pre-existing PDF Product
Prearranged PDF File Item
Non-Editable PDF Product
Static File Product
Administrator-Uploaded PDF
Stock Limits: Functionality allowing control over how much of a particular product each customer is able to purchase.; Also known as:
Purchase Limits
Order Restrictions
Buying Constraints
Quantity Control
Stock Quotas
Limitation Rules
Product Quantity Restrictions
Purchase Restraints
Order Volume Limits
Buying Ceilings
Stock Product: A standard product with limited customisation. Suitable for non-modifyable items such as pick and pack products; Also known as:
Standard Item
Ready-Made Product
Off-the-Shelf Item
Preconfigured Product
Fixed Configuration
Non-customizable Product
General Product
Basic Offering
Static Item
Regular Stock Item
Storefront: An individual website which sits on your Infigo platform. You will have a limited number of Storefronts available to you, based on the number discussed when you signed up with Infigo. This number can be increased if needed. Please contact your Customer Success Manager to discuss this.; Also known as:
Website
Web Store
Online Shop
Digital Storefront
E-commerce Site
Virtual Store
Online Outlet
Web Boutique
Retail Site
Internet Shopfront
Storefront Administrator: A user with access rights to a particular Storefront on your Infigo Platform. These users can make administrative changes to one website only. These users have direct access to the front-end of the Infigo Storefront on which they are registered.; Also known as:
Website Admin
Web Store Admin
Front-end Admin
Online Shop Administrator
Digital Storefront Admin
E-commerce Site Admin
Virtual Store Admin
Boutique Manager
Storefront Manager
Retail Site Admin
Storefront Settings Finder: A searchable index of every customer-facing setting available to a Storefront Administrator in the Infigo Admin panel, letting users search by feature name or description to find where a setting lives and how to reach it. It is accessible from the Academy as a standalone search tool, also referred to as Infigo Settings Search.; Also known as:
settings search
settings finder
infigo settings search
find a setting
search admin settings
where is this setting
setting lookup
admin config search
storefront settings finder
config finder tool
SUP: A request raised by our Support team to our Development team aimed at further investigating issues; Also known as:
Support Update Request
Support Issue Escalation
Support Problem Investigation
Support Case Advancement
Support Inquiry Forwarding
Support Request Escalation
Issue Investigation
Problem Resolution Request
Support Team Request
Support Query Advancement
Suppliers: An area of Infigo allowing you to define businesses acting as your suppliers. Generally used with the RFQ functionality, but has alternate uses also.; Also known as:
Vendor Management
Supplier Directory
Business Partners
Supply Chain Management
Supplier Network
Supplier Database
Business Relations
Vendor Registry
Supplier Roster
Supply Partners
Support Recordings: Support Recordings is an Admin area feature that lets administrators record their screen and microphone and share a secure link with Infigo Customer Support, without needing external recording tools. Recordings are listed on a dedicated Support Recordings page with download, copy-link and delete actions.; Also known as:
screen recording for support
admin screen recorder
support recording link
record screen for support
Infigo screen capture

T

TaxJar: A sales tax calculation and reporting service that helps keep tax rates and rules up to date for online transactions. Often used to automate tax on orders.; Also known as:
sales tax automation
US tax rate lookup
tax compliance engine
tax filing service
nexus threshold tracking
transaction tax calculator
sales tax reports
tax remittance help
tax reporting tool
ecommerce tax service
automatic tax rules
tax calculation service
tax rate engine
sales tax return helper
tax compliance automation
Teaser Page: The informative tiles seen for individual products when viewing category pages or featured products sections; Also known as:
Product Preview
Item Showcase
Sneak Peek
Preview Tiles
Product Teasers
Item Highlights
Featured Previews
Product Glimpses
Preview Pages
Introduction Tiles
Test Mode: The initial state of any new Storefront you create on your Platform. In this mode, the site is still available on the web, however has a "Test" tag. This mode also grants you the ability to mass remove data generally created during the setup and testing process, such as order data and customers; Also known as:
Trial Mode
Evaluation Mode
Testing Stage
Preliminary Mode
Trial Run
Experimentation Phase
Practice Mode
Initial State
Testing Environment
Pilot Mode
Tharstern: Tharstern is a print MIS (Management Information System) platform used for quoting, job management, production scheduling, and invoicing. Infigo's Connect: Tharstern integration passes order, job, and customer data between Infigo and Tharstern to automate production workflows.; Also known as:
tharstern
tharstern mis
tharstern integration
tharstern connector
tharstern plugin
tharstern estimatepro
tharstern partner
tharstern system
Ticket: A query sent in to Infigo's Support team via the Zendesk system. Each separate query is classed as a separate ticket in our system.; Also known as:
Support Request
Help Ticket
Service Inquiry
Assistance Ticket
Issue Report
Problem Ticket
Inquiry Submission
User Query
Troubleshooting Ticket
Zendesk Ticket
Tracking Script: A tracking script is a piece of code embedded in a website that collects and sends data about user interactions, enabling website owners to analyze user behavior, measure engagement, and gather insights into website performance.; Also known as:
Analytics Script
User Tracking Code
Tracking Pixel
Website Analytics Code
Tracking JavaScript
Data Collection Script
User Interaction Monitor
Engagement Measurement Script
Performance Analysis Code
Behavior Tracking Script

U

Username: An additional way of allowing users to log in and identify themselves. This is an optional setting, with email being used by default; Also known as:
Login Identifier
User Handle
Access Name
Authentication Alias
Sign-in Name
Account Identifier
User Nickname
Login Alias
Identification Handle
User Access Name

V

VENTURE: A piece of development work undertaken by our development team to accomplish a specific purpose; Also known as:
Development Project
Undertaking
Coding Venture
Programming Task
Project Assignment
Development Endeavor
Programming Initiative
Coding Mission
Software Development Task
Engineering Project
Veracore: Veracore is a fulfilment and MIS (Management Information System) platform used by print and fulfilment businesses. Infigo's Connect: Veracore integration passes product, customer, and order data between the two systems to automate fulfilment workflows.; Also known as:
veracore
veracore mis
veracore fulfilment
veracore integration
veracore plugin
veracore connector
veracore partner
veracore system

W

Webhook: An event-driven HTTP callback that allows Infigo to send real-time notifications to external systems when specific events occur, such as a job status change or order placement. Used extensively across Connect integrations — including Connect: Flow, Connect: Switch, and Connect: Tharstern — to push job data, status updates, and tracking numbers into downstream systems automatically, without requiring the external system to poll Infigo repeatedly.; Also known as:
webhook
webhooks
http callback
event push
push notification
event driven integration
real-time notification
outbound notification
status push
job status webhook
webhook subscription
webhook configuration
What's New: Infigo's monthly email highlighting the new and improved features in Infigo over the previous month.; Also known as:
Monthly Updates
Latest Features
Release Highlights
Feature Digest
Infigo News
Product Enhancements
Upgrade Notes
Monthly Improvements
Recent Additions
Release Overview

X

XML: A structured text format that stores data using nested tags and attributes. Often used to exchange configuration or transactional data between systems.; Also known as:
tagged data file
markup document
structured tags format
hierarchical data file
angle bracket file
machine readable markup
document schema file
tag based file
data interchange markup
tree structured text
metadata tags file
configuration tags
structured document format
schema driven file
tagged configuration file