Show details for Skip Payment on Free Orders

Skip Payment on Free Orders

Let customers check out free baskets without a payment step.

Skip Payment on Free Orders

Let customers check out free baskets without a payment step.

Guide1 min readVideo4-step guideUpdated 15 Oct 2026

Overview

When a basket comes to nothing - free samples, a fully discounted order - there is nothing to pay, so the payment step only slows the customer down. With Show payment methodOne of the forms of payment available to the customers of a particular Storefront. selection and details when cart is 0 left unticked, free baskets skip the payment step.

What it does

  • No payment step for free baskets - the customer goes from their address straight to Confirm order.
  • Paid baskets unchanged - any order with a total above zero still shows the payment step.

How it works

  • Checkout Settings > Payment Selection and Order Settings both have Show payment method selection and details when cart is 0. Unticked (the default) skips payment when the total is zero.

Good to know

  • Free products and baskets reduced to zero by a discount are both treated as free.
  • Keep the option unticked in both places.

Step-by-step

  1. Leave payment selection off for free baskets

    Go to Configuration > Settings > Checkout Settings. Under Payment Selection, make sure Show payment method selection and details when cart is 0 is unticked. The same option also appears in Order Settings - keep it unticked there too. This is the default. Save if you changed anything, then Clear cache.

    Checkout Settings: unticked

    Checkout Settings: unticked

    Order Settings: unticked

    Order Settings: unticked
  2. Your customer orders something free

    Here, a free sample pack priced at GBP 0.00. Free products, and baskets reduced to zero by discounts, both count.

    A GBP 0.00 product

    A GBP 0.00 product
  3. The checkout starts as usual

    The customer confirms their billing address (and delivery details, if the order needs delivery).

    Billing address

    Billing address
  4. No payment step - straight to Confirm order

    Because the total is GBP 0.00, the Payment information step is skipped and the customer goes straight to Confirm order. Orders with a total above zero still show the payment step.

    Total GBP 0.00, no payment step

    Total GBP 0.00, no payment step

Video transcript

Overview video

0:00 Free orders, no payment step

0:03 When a basket comes to nothing, there's nothing to pay, so your storefront can skip the payment step.

0:09 Here, a free sample pack, priced at zero.

0:13 After the address, the customer goes straight to confirm order. No payment step.

0:19 It's controlled by one option, left unticked. The step-by-step guide on this page shows where.

Step-by-step video

0:00 Skip payment on free orders

0:03 In this tutorial we'll make sure free baskets skip the payment step.

0:08 Go to Configuration, Settings, Checkout Settings. Under Payment Selection, make sure Show payment method selection and details when cart is zero is unticked.

0:18 The same option is in Order Settings. Keep it unticked there too. Save if you changed anything, and clear the cache.

0:26 Now, on your storefront, a customer orders something free. Here, a sample pack at zero.

0:32 Checkout starts as usual, with the billing address.

0:37 And then it goes straight to confirm order. With a total of zero, there's no payment step.

0:43 That's it. Paid orders still show the payment step as normal.

Search terms

Alternate Search Phrases
free orderzero value orderskip paymentcart is 0free sampleno payment step
Guide | Skip Payment on Free OrdersLast updated: 15 Oct 2026
Incomplete
Start the conversation! Have a question? Tutorial out of date? Let us know HERE!