Resolving the Invalid platform URL Error When Creating a Storefront

Resolving the 'Invalid platform URL' Error When Creating a Storefront

If you encounter the error message 'Invalid platform URL. The platform URL is not correctly configured.' while creating a new storefront in Infigo, it is likely due to an incorrectly formatted URL within General Settings. This article explains how to resolve the issue by ensuring the correct format is used.

The Platform URL must include the full protocol prefix (i.e. https://) to be accepted by the system. This requirement was introduced following a platform update to improve URL validation and security.

Once the correct format is applied, the error will no longer appear and you will be able to create new storefronts successfully.

Key settings in Infigo

• Platform URL: Navigate to Configuration > Settings > General Settings > Storefront URL

Step-by-step guide

1. Log in to your Infigo Admin account with Platform Admin privileges.
2. Switch storefront and choose the Platform level
3. Go to Configuration > Settings > General Settings > Storefront URL.
4. Ensure the URL includes the full protocol prefix. For example, instead of yourstore.infigosoftware.com/, it should be https://yourstore.infigosoftware.com/.
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5. Click Save to apply the changes.
6. Retry creating the new storefront. The error should no longer appear.