Add Shipping Info to Order Emails with %Order.ShippingInformation%

The %Order.ShippingInformation% email token inserts a customer’s shipping details into order emails.

• Single address (primary focus of this article): The token compiles the shipping address by pulling from all existing %Order.Shipping...% placeholders. It includes only non-empty values and separates each line with <br/>.

• Multiple addresses (also supported): When an order ships to multiple addresses, the token outputs a structured, readable summary. The invoice shows human-readable text, while the email includes a grouped HTML table built from the checkout “Info” attribute. Column headers are localizable and the first column header is Product (updated from “Type”).

• If you need a full, multi-address workflow guide, see:

👉 Shipping to Multiple Addresses (Infigo Academy)

Key Settings

• Email token: %Order.ShippingInformation%
  Adds the shipping details block to the email body.

Use Cases

1. Standard single-address orders (primary): Include a clear shipping block in “Order Placed” emails when customers ship to one address.

2. Multi-address orders (optional): Summarize items per product and destination address in a localizable table.

3. See: Shipping to Multiple Addresses

Step-by-Step Implementation Guide

1) Add the token to your email template

1. Go to Email Message Templates.
2. Search for your Order Placed email template.
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3. Edit the template and set it to Active (if not already).
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4. In the list of order tags (alphabetical), find %Order.ShippingInformation%.
5. Insert it near the end of your email body
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6. Save the template.

2) Test with a shipping address

1. Impersonate a user (or place a real test order).

2. Add one or more items to the basket.

3. Proceed through checkout using a single shipping address.

4. Place the order.

5. End impersonation and go to Message Queue.

6. Open the most recent message for your order and Edit to view the Body.

7. Scroll to the bottom and confirm you see a neatly formatted shipping block:

   • Address lines are separated by <br/>.

   • Only non-empty values are included (no empty lines).