Resolving "Copy to Hotfolder Skipped" Errors in Infigo

Note: For more detailed tutorials and information on hot folders, please visit the Infigo Academy at Infigo Academy.

1. Overview

Occasionally, users may encounter the error message "Copy to hotfolder skipped" when processing orders in the Infigo web-to-print platform. This issue typically arises when the system fails to match an order with the appropriate hotfolder, preventing the artwork from being automatically transferred for production. This article provides a comprehensive guide to identifying the root cause of this error and implementing solutions to ensure smooth order processing.

2. Contents

Overview
Contents
Key Points and Takeaways
Problems This Solves
Key Settings
Scenario-Based Guide
- Scenario 1: "Copy to Hotfolder Skipped" Error During Order Processing
FAQs
Troubleshooting
Alternate Search Terms

3. Key Points and Takeaways

The "Copy to hotfolder skipped" error occurs when the system cannot find a matching hotfolder for an order.
This issue may be caused by misconfigured hotfolder mappings.
Disabling the "Use hotfolder for Infigo Connect" setting can resolve the error in some cases, if you are not using Connect integrations.

4. Problems This Solves

Automated Artwork Transfer Failure: Prevents interruptions in the workflow by ensuring artwork is correctly copied to designated hotfolders.

5. Key Settings

Hotfolder Configuration
- Path: Configuration > Print Locations > Edit HotFolder Mapping
- Explanation: Manages the settings for each hotfolder, including whether it is used for Infigo Connect. Proper configuration ensures orders are correctly routed for production.
AutoCopyToHotFolder Settings
- Path: Infigo Settings
- Explanation: Determines whether orders of different product types are automatically copied to hotfolders. Enabling this setting allows for flexible routing but requires additional mapping for accurate routing between multiple hot folders
copyForEachCreation Setting
- Path: Infigo Settings
- Explanation: Controls whether a separate copy of the artwork is created for each order creation. Setting this to False may lead to skipped hotfolder copying if mismatches occur.

6. Scenario-Based Guide

Scenario 1: "Copy to Hotfolder Skipped" Error During Order Processing

Problem:

After placing an order on your storefront, the order status displays "Copy to hotfolder skipped", preventing the artwork from being transferred to the designated hotfolder for production. This error occurs despite previous successful order processing without any issues.

Solution:

Identify the Affected Hotfolder
- Navigate to Hotfolder Settings:
  - Go to Configuration > Hotdolders and Print Locations in your admin panel.
- Locate the Specific Hotfolder:
  - Identify the hotfolder associated with the problematic order.
Review Hotfolder Mapping Settings
- Check Mapping:
  - Ensure that the "Edit Mapping" option is appropriately configured.
  - Use this section to define the conditions under which artwork from orders is directed to this hot folder.
  - All mapping options are optional. The best matching Hot Folder will be used.
Disable "Use hotfolder for Infigo Connect" (If Necessary)
- Turn Off the Setting:
  - If you determine that the hotfolder should not be used for Infigo Connect, disable the "Use hotfolder for Infigo Connect" setting, again under the Edit Mappings screen.
  - Click "Save" to apply the changes.
Clear Browser and Platform Cache
- Clear Browser Cache:
  - Instructions vary by browser; refer to your browser's help section to clear the cache.
- Clear Platform Cache:
  - Click "Clear Cache" to refresh the platform's cached data (top right of the admin window).
Place a Test Order
- Simulate an Order:
  - Use a test account to place a new order that would normally trigger the "Copy to hotfolder skipped" error.
- Verify Hotfolder Transfer:
  - Check if the artwork is successfully copied to the designated hotfolder without skipping.
Review Other Hotfolders (If Applicable)
- Ensure Consistency:
  - Repeat the above steps for other hotfolders to ensure that the issue is not present elsewhere.

Notes:

The "Copy to hotfolder skipped" error typically indicates a mismatch between hotfolder mappings.
Disabling the "Use hotfolder for Infigo Connect" setting can resolve issues where hotfolders are incorrectly handling orders.
Ensuring that all relevant hotfolders have the correct settings prevents future errors and maintains efficient order processing.

7. FAQs

Q: What does the "Copy to hotfolder skipped" error mean?

A: This error indicates that the system was unable to match an order with a designated hotfolder, preventing the automatic transfer of artwork for production.

Q: Why am I seeing this error only for certain orders?

A: The error may occur if specific hotfolder mappings do not align with the incoming orders, causing mismatches in the automated routing process.

Q: How can I prevent this error from happening again?

A: Regularly review and update hotfolder configurations to ensure they correctly match your order processing criteria. Additionally, disable unnecessary settings that may interfere with automated processes.

Q: Can I manually transfer artwork if this error occurs?

A: Yes, if the automated process fails, you can manually copy the artwork to the appropriate hotfolder to continue with production.

8. Troubleshooting

Persistent Issues:
- Verify Hotfolder Mappings:
  - Ensure that all hotfolders have the correct mappings and tags to match incoming orders.
- Review Order Details:
  - Examine the specifics of orders that encounter the error to identify any patterns or common factors.
Contact Support:
- If the issue persists after following the above steps, please reach out to our support team for further assistance.
  - Note: Contact support by navigating to the Support section within your Infigo dashboard.

Note: For additional resources and tutorials on managing hotfolders and resolving related errors, visit the Infigo Academy.