Fixing Incorrect Out-of-Stock Messages

Fixing Incorrect Out-of-Stock Messages

Sometimes product pages display an out-of-stock error for certain sizes even when inventory is available. This issue may occur when the system still holds inventory amounts as on hold, causing a mismatch between actual stock and what the customer sees.

In some cases, the inventory for product variations is not properly updated when orders are placed. This can result in product variants showing available stock in the backend, yet the storefront displays an out-of-stock message.

A common resolution is to clear the on-hold inventory amounts via the admin interface. Once cleared, the product page should accurately reflect available stock and allow orders to reduce inventory as expected.

Use cases

• Product pages showing an out-of-stock message despite available stock.
• Inventory counts not reducing after customer orders are placed.
• Discrepancies between stock information in the admin panel and the storefront display.
• On-hold inventory amounts affecting attribute combination stock settings.

Key settings in Infigo

• Product Variant Inventory: Accessible via Admin > Product Variant Edit to review stock levels and attribute combinations.
• On-Hold Inventory: Located within the inventory management section where on-hold amounts are recorded for products that have shipped.
• Order Management: Check if orders are correctly decrementing the inventory and managing on-hold stock.

Step-by-step guide

1. Log in to the admin panel and navigate to the Product Variant Edit page for the affected product.
2. Review the stock levels for each product size, paying close attention to the on-hold inventory amounts.
3. If the on-hold value is causing the error, use the delete button to clear the on-hold amount for the specific variants (e.g. XS and 2XL).
4. Save your changes and refresh the product page to verify that the out-of-stock message is no longer displayed.
5. If the issue persists, confirm whether your inventory is managed manually or via an external MIS system to further troubleshoot the discrepancy.
6. Contact Customer Support for additional guidance if necessary.

Related links

• Infigo Academy – Product Management
• Infigo What's New – Latest Updates

For additional guidance, head over to the Infigo Academyor contact our Customer Support team.