🚀 Multipart Problem Solvers 🚀

This feature allows you (or your customers) to download a processed or auto-fixed version of each PDF associated with a multipart product before placing an order. Traditionally, you might only see the final output file after checkout, but now you can review, approve, or share the corrected PDF immediately—especially helpful for ensuring print-ready accuracy when multiple parts need to be merged into one document.

1. Access the Product Settings

1. Log In to Your Admin Area
   • Go to your platform’s admin portal and sign in with your admin credentials.
2. Locate the Multipart Product
   • From your product list, open the multipart product on which the fix Pitstop Profile operates.

2. Enable the Setting in Multipart Configuration

1. Open Multipart Configuration
   • Within the product’s settings page, find and click on the Multipart Config.
   • 
2. Enable “Allow download of corrected files”
   • Look for the checkbox or toggle labeled Allow download of corrected files.
   • Select this option to turn it on.
   • 
3. Save Changes
   • Click Save or Apply to confirm your changes.

What This Does
Enabling this setting lets users download any auto-fixed (corrected) PDF. If multiple files are uploaded, the platform can also merge them into a single combined PDF for download.

3. Configure or Verify PDF Fix Profiles (Optional)

If you want the system to automatically correct files when they’re uploaded, you will need to attach an applicable Pitstop Profile.

Further details on this process can be found here.

What This Does
A Fix Profile attempts to correct PDF issues immediately upon upload, so users can quickly see and download a ready-to-go file.

4. Upload & Auto-Fix the Files (User Perspective)

1. Open the Product Page
   • From the storefront, go to the multipart product you just configured.
2. Upload PDFs
   • Upload one or more PDFs for each “part” required.
3. Fix Profile Triggers
   • If the uploaded PDF triggers any errors, the Auto-Fix process runs (if enabled), or prompts the user for manual fixing.
4. See the Corrected Filename
   • Once fixed, the system appends a suffix like _{FixProfileName}.pdf to show it’s the corrected file.

5. Download the Fixed PDF

1. Find the Download Button
   • After a successful fix, a Download button appears on the upload success screen.
2. Verify the Content
   • Open the downloaded file to confirm everything is correct before proceeding.

What This Does
The Download button provides an immediate preview of the “print-ready” file, letting you quickly review or get final approval without waiting until checkout.

6. Proceed to Checkout (If Applicable)

• After confirming that the PDF is correct, add the product to your cart and check out as normal.

Why This Is Helpful

• Immediate Proofing: Quickly verify your PDF is print-ready and correctly fixed.
• Approval Process: Stakeholders can review or sign off on the corrected PDF before placing an order.
• Easier Management: If you have multiple parts, download one merged file to see the full picture in a single PDF.

Multipart products have always been the “upload-your-file” option in Infigo. Historically, the default configuration only guaranteed support for PDF (and, if a storefront-wide toggle was enabled, common image types).
As of April 2025, the XML schema for the latest iteration of the MultiPart UI recognises type="asset" parts plus an AllowedMimeTypes list, letting you specify exactly which formats the storefront will accept—PSD, AI, EPS, JPEG, PNG and more—without altering the customer interface.

2. Essential XML Elements

3. Complete Sample Snippet

Paste the block below into the config of your Multipart Configuration (or extend an existing script).

Need fewer formats? Delete any entry inside <AllowedMimeTypes>.
Happy with PDFs only? Remove the <AllowedMimeTypes> node entirely and the product reverts to the storefront default.

4. Quick Test Checklist

1. Open the product and start the Multipart UI.

2. Upload each file type in the list you have provided—UI should accept them.

3. Try an unlisted type (e.g. DOCX)—UI should block it.

4. Click Add to Basket; no preview step should appear.

5. Verify existing PDF-only Multipart products still work.

For further XML guidance, see the Multipart Product Config Builder tool (currently in beta) in the Infigo Academy.

By inserting the single type="asset" part and listing your new AllowedMimeTypes, you unlock wider file support across every Multipart Upload product—no extra UI work required.

Previously, multipart previews were always generated using the MediaBox area of a PDF, which represents the full physical page including bleed and trim areas.
In this release, you can now specify which page box to use when generating multipart previews — providing a more accurate and consistent view of how your artwork will appear after trimming or finishing.

This enhancement benefits production teams that rely on precise on-screen previews to validate layout, bleed, and cropping accuracy before printing.

What’s included

• New configuration option: previewPageBoxOption in multipart product setup.

• Support for the following PDF page box types:

  • TrimBox – The final trimmed page area.

  • CropBox – The visible portion after cropping.

  • BleedBox – The area including bleed beyond the trim line.

  • ArtBox – The content or artwork area.

  • MediaBox – The full physical page (default).

• Backward compatibility: defaults to MediaBox if no value is set.

Key settings

• previewPageBoxOption
  Found in the multipart configuration XML of a product.
  Defines which page box to use when generating the on-screen preview.
  Example values:

  previewPageBoxOption="TrimBox" previewPageBoxOption="CropBox" previewPageBoxOption="BleedBox" previewPageBoxOption="ArtBox" previewPageBoxOption="MediaBox"

• Preview Rendering Logic
  Determines how the chosen box influences the displayed artwork boundaries.

Use cases

• Proofing accuracy: Show only the final trimmed content (TrimBox) to reflect the printed outcome.

• Artwork inspection: Use BleedBox or CropBox to verify margins and bleed.

• Template verification: Match previews with designer expectations from Adobe or PitStop.

• Consistency: Ensure preview and print align exactly, reducing prepress errors.

Step-by-step implementation

Step 1 – Edit your multipart product

1. Go to Admin → Catalog → Products.

2. Click Edit on the multipart product you want to configure.

3. Scroll to the multipart configuration area.

Step 2 – Update the configuration XML

1. Locate or add the previewPageBoxOption attribute in your multipart setup.

<?xml version="1.0" encoding="utf-8" ?>
<Configuration previewPageBoxOption="ENTER VALUE HERE"  previewModeType="minimumdummypages" editorMode="required" confirmPreview="False">
   <Parts>
       <PartConfiguration type="userupload" name="upload" requiredCheckProfile="" optionalFixProfile=""  />
   </Parts>
   <InputItems>
       <InputItem type="part">
           <ItemInfo>
                   <InternalName>upload</InternalName>
                   <UIName>Upload a PDF</UIName>
                   <UIDescription>Upload PDF files for printing</UIDescription>
           </ItemInfo>
           <ItemContent>
                   <PartName>upload</PartName>
                   <Usage type="range" min="1" max="5" />
           </ItemContent>
       </InputItem>
   </InputItems>
   <Order>
      <OrderItem>upload</OrderItem>
   </Order>
</Configuration>

1. Enter the desired value (e.g., TrimBox, CropBox, BleedBox, ArtBox, or MediaBox).

2. Save your changes.

💡 If no value is specified, MediaBox will continue to be used as the default for backward compatibility.

Step 3 – Test the preview

1. Open the product in the storefront.

2. Generate a preview and inspect the visible area.

3. Confirm that the preview now matches the expected region of the PDF (for example, trimmed vs. full bleed).

Step 4 – Validate output

1. Compare the on-screen preview with your production-ready file.

2. Ensure that what appears in the preview corresponds to the correct box definition.

3. Adjust as needed for different artwork templates or production workflows.

Tips & best practice

• Use TrimBox for accurate visual proofing of finished product size.

• Use BleedBox when validating print-ready files that require bleed margins.

• Always coordinate with your design or prepress teams to match their PDF export settings.

• Test multiple files to confirm consistent preview scaling across different formats.

A new basket option allows customers to edit quantities for versioned multipart products directly in the cart.
This simplifies order management for complex multi-version products.

Highlights

• New basket setting “Allow quantity editing for versions”

• Enables inline quantity adjustments for multipart items

• Reduces checkout friction for high-volume users

How to implement

1. Go to Admin > Basket Settings.

2. Enable Allow quantity editing for versions.

3. If needed, enable Consider versions on min/max quantity checks for correct validation.

4. Test by adding a versioned product to the basket and adjusting quantities.

This article explains how to display artwork previews for each product version when using multipart products. A visual preview on product landing pages, the cart, and job tickets helps differentiate multiple SKUs and prevent order errors.

Previously, artwork was defaulted to the standard product image or basket thumbnail. Switching the XML configuration from using the ‘asset’ type to the ‘userupload’ type restores the intended visual separator for each version.

Follow this guide to learn common use cases, key settings in the Infigo administration area, and a step-by-step process for updating the MultiPart XML Config so that artwork displays correctly across all customer touchpoints.

Use cases

• Displaying distinct artwork for products with multiple versions to avoid confusion.
• Improving internal workflow by visually differentiating similar SKUs on job tickets.
• Reducing errors by providing clear, version-specific previews on the product page, cart, and job tickets.

Key settings in Infigo

• MultiPart XML Config: Located in Infigo Admin under the product variant settings, this configuration determines how artwork is handled for multipart products.
• PartConfiguration Type: Ensure this is set to userupload (and not asset) so that the correct artwork thumbnail uploads are displayed.

Step-by-step guide

1. Log in to Infigo Admin and navigate to the desired product variant.
2. Open the MultiPart XML Config settings for the product.
3. Locate the PartConfiguration element and change the type from asset to userupload (ensure the mode is updated accordingly).
4. Save the updated configuration.
5. Upload artwork for each product version and place a test order.
6. Verify that the artwork previews are now displayed correctly on the product landing page, cart, and each job ticket.

Related links

• Infigo Academy – Artwork and Versioning Settings

For additional guidance, head over to the Infigo Academy or contact our Customer Support team.