0:05 In this tutorial, we'll take a look at a section within the Infigo

0:08 software aimed at allowing the print team to effectively process placed orders.

0:13 As we'll see, this is a platform level ability, giving your team

0:16 the ability to download artwork, change statuses,

0:19 modify addresses and more.

0:23 So we're going to do first navigate

0:25 to the shared print operations section.

0:34 So the first thing to note is that jobs

0:36 within shared print operations are split by type of product.

0:40 So across the top of the screen, you'll see a range of tabs.

0:45 Each of these tabs relates to a different type of product within Infigo..

0:49 with a few of the product types grouped together,

0:58 I'm going to go ahead and navigate to the static products tab,

1:01 which will show me all of the static PDF jobs that have been placed.

1:09 So within each of these tabs,

1:10 you can search for a particular job by a vast array of parameters.

1:15 So you can do that using this input box here.

1:17 Your print team can also update the status of your jobs en masse if necessary.

1:23 And this is just a case of selecting the jobs that you want to change

1:27 and selecting the status that you want to change them to.

1:32 The next section down is filtering,

1:35 so this section allows the filtering of currently displayed jobs.

1:39 This can be done by or the status, job status and more by default.

1:44 Jobs from all storefronts on your platform will be shown on this screen.

1:50 The filtering tool can be used to refine this to a single storefront if necessary.

2:01 So working at an

2:01 individual job here, click on the plus icon

2:05 to see additional details about the job.

2:14 So the expanded job will show you

2:15 a lot of information related to that particular job.

2:19 Much of this information is editable from within this window, such as addresses.

2:23 Let's take a look at some of the more critical elements of this screen.

2:29 So scrolling down, first of all, to product.

2:32 This is the area where a team member can manually obtain the artwork

2:35 associated with the job.

2:37 This applies to product types, which is mega edit, static PDF or multipart.

2:41 Of course, it won't apply to things like stock product

2:44 where an artwork is not necessary.

2:46 So you can see here I've got a button to directly download the output

2:53 scroll and a bit further down we have shipping information.

2:56 The print team can review much of the shipping information,

2:59 but unlike the sales team are unable to modify it.

3:03 The print team can input a tracking number for the job

3:05 should that become available.

3:12 Moving a little bit

3:13 further on to the details section.

3:16 So as with the sales team, the print team can see any notes

3:20 associated with that order from within shared print operations.

3:24 Additional notes can be added, but these will not be immediately

3:27 visible to the customer.

3:40 Scrolling down

3:40 a bit further, let's have a look at change status.

3:44 So this section allows your team to review the status change

3:47 history of a job.

3:51 Status can also be changed for this individual job.

3:54 From this section

4:13 next to the

4:13 change status is print locations and hot folders.

4:17 Jobs can be automatically directed to folders.

4:20 Information on the selected hot folder will be displayed here.

4:25 In addition, should you wish to change the jobs

4:27 folder, this can be manually specified from within here.

4:30 The next tutorial in this series covers hot folders in a little bit more detail

4:34 and there's much greater detail in a set of tutorials

4:37 available on the Infigo Academy.

4:46 So finally, a note on completed jobs.

4:48 So completed jobs such as this one here which has been shipped

4:51 and is turned green, will remain in this list

4:55 until other jobs from that order ID have also been completed.

5:00 so this could mean that there's other jobs in other tabs with the order ID 8447.

5:05 This line will only disappear

5:06 once all of those jobs, even in the other tabs, have also been completed.

5:12 Once all

5:12 completed, jobs will no longer be visible in the default view,

5:15 but can still be viewed by changing the order status filter.

5:20 So you can see by default this is set to open.

5:22 I can change this to complete to show completed jobs.