Order Management
Description: This category covers configuring and running end-to-end order management workflows in Infigo, from the customer checkout journey through to internal processing. It reviews settings that shape basket and checkout behaviour, customer-facing order history and status visibility, and the internal tools used by customer service and sales teams to view orders, make amendments, and handle refunds. It also covers print-team processing in Shared Print Operations, updating job statuses, downloading artwork, routing jobs to hotfolders, and pushing job data into MIS integrations.
Tags: order management workflows, customer checkout experience, basket and checkout settings, customer order history, order and orderline status updates, email message templates, content templates for emails, customer service order management, sales order processing, order amendments and refunds, Shared Print Operations, print team job processing, job status management, hotfolder job routing, MIS integration handoff
