Infigo Sync is a background service, usually on Windows. It asks your storefront for new print-ready jobs and downloads them to the folders you choose on your own network. It can also download job tickets, invoices, packing slips and XML outputs.

When a file reaches its folder, Infigo Sync updates the job's status in Shared Print Operations. This works because output files are named in a standard way that starts with a type letter (a single letter for the product type), then the order number and the job number, so each file can be matched to its job. You do not need to do anything: Infigo names files this way by default. Files always download whatever they are called, but a job's status only updates when the name follows this pattern.

Infigo Sync checks your storefront every 30 seconds by default. Ask Infigo Customer Support before you change this.

Install it on the computer or server where you want the files to land. It is a small program, so you can even run it on your own workstation. The installer you download by default is for Windows. If you need Linux or macOS, see Can I run Infigo Sync on a Mac or Linux? in Troubleshooting.

Hot folders and print locations decide which jobs go where, and the installer asks you to choose a print location. Set them up in your admin area first: see Configuring Hot Folders and Print Locations (the video and step-by-step guide). Infigo Sync downloads from one print location at a time, so a second print location needs a second instance: see Run more than one instance.

• Your admin role must be able to open Connected Apps. For the difference between platform and storefront administrator accounts, see Your platform and storefront administrator accounts.
• The installer you download by default is for Windows, so you need a Windows computer or server for Infigo Sync, and permission to install a service on it. For Linux or macOS, see Can I run Infigo Sync on a Mac or Linux? in Troubleshooting.
• Your hot folders and print locations are set up (see Configuring Hot Folders and Print Locations, and Understanding Storefront-Based Hotfolder Configuration if you use more than one storefront): look under Configuration > Print Locations and Hotfolders. The installer asks you to choose a print location, so you need to know which one.
• The Auto Copy to Hot Folder (Master Switch) setting, and the switch for the type of job you expect (for example Auto Copy Static Jobs to Hot Folder), are on. You find them under Configuration > Settings > Product and Editor Settings > Infigo Settings > Hot Folder Settings, so output files are copied to the hot folders. The video in Configuring Hot Folders and Print Locations shows the auto copy options.
• You have created the folder the jobs should download into, on the computer that will run Infigo Sync or on a network location it can write to.
• You are signed in to the admin area on the web address you normally use for it, not a test or temporary one. That address is built into the installer.
• If Infigo Sync is already installed for the print location you plan to use, ask Infigo Customer Support before you install another, so the two do not clash.

1. In the admin menu, click Configuration.
2. Click Integrations / API to open its sub-menu.
3. Click Connected Apps.

If you cannot see Connected Apps, your admin role does not have access to it. Ask an administrator who manages admin roles, or Infigo Customer Support.

On the Infigo Sync card, click Download installer. If there is no Infigo Sync card, installer downloads are not available on your platform yet: ask Infigo Customer Support. Ignore the other cards on the page. The API Key and Copy button on the InDesign card are not used for Infigo Sync. Do not click Rotate token there: after you confirm, it replaces the InDesign key straight away and cannot be undone.

The Download Infigo Sync installer window opens with the Infigo Sync name field filled in with your storefront name. Keep it, or type a name that tells you which Infigo Sync installation it is for. The installer shows this as the Instance name, and it becomes part of the Windows service name. Use a different name for each installation. Use letters and numbers only, with no spaces or symbols: other characters are removed as you type. The Windows button stays greyed out until the field contains a name.

Under Operating system, click Windows. A Preparing your installer message appears while the installer is built, which can take up to two minutes: do not click away. Your browser then downloads a zip file named InfigoSync-Installer-windows.zip, the window closes and the message Your installer is ready. appears at the bottom of the page. If you see Could not build the installer. Please try again., try again, and ask Infigo Customer Support if it keeps happening. Each download creates a new key, so download once for each Infigo Sync installation. Run the installer within about 30 days: a key that is never used is removed after about 30 days.

1. Copy the zip file to the computer that will run Infigo Sync and extract it.
2. Run the installer program from the extracted files: its name starts with InfigoSync and it ends in .exe. It may be inside a folder. If Windows asks you to confirm, or shows a security warning, ask your IT team to approve it.

The zip and the files you extract from it contain a key to your storefront. Treat them like a password. If your IT team does the installation, give it to them in a way they approve, not by ordinary email. Once Infigo Sync is installed, delete the zip and the extracted files, including copies in your Downloads folder and the Recycle Bin.

The Infigo Sync Installer opens on Sync connection. The Instance name, API Token and Platform URL are already filled in, so you do not type a key. (The screenshots show a placeholder address, not a real one.) Click Browse next to Download Location and choose the folder where the jobs should be downloaded, or type or paste its path. Continue stays greyed out until you do. Ask your IT team before you choose a folder on another computer, because the service needs permission to write to it.

Look at the Print Location list. It shows a print location already selected, for example Digital, which may not be the one you want. Choose the print location this Infigo Sync should download from: the names match the print locations under Configuration > Print Locations and Hotfolders. If the one you need is missing, check it is set up there.

Click Test connection. A green message such as Connected to followed by your storefront name shows the details work. Then click Continue. If the test fails, ask your IT team to allow outbound HTTPS to your storefront's web address.

The Confirm installation screen lists the instance, storefront, platform URL, download location, print location and install target (Windows). It asks whether you are sure you want to install Infigo Sync on this Windows computer. Check the settings, then click Install. Use Back to change anything.

When you see Installation complete, Infigo Sync has been installed and started as a Windows service. It appears in services.msc as Infigo Sync, and its service name starts with InfigoSync$ followed by your instance name. It starts automatically when the computer starts, so you do not need to start it yourself. To open services.msc, press the Windows key and R together, type it and press Enter. Click Finish, then delete the zip and the extracted files.

Place a paid test order for a product that goes to your print location. Infigo Sync checks every 30 seconds by default, so after the next check the files should appear in your download folder, usually in a folder named after the hot folder. In Shared Print Operations the job's status changes to Output Downloaded, as long as the file name follows the standard pattern, which it does by default. If nothing arrives, see Files are not downloading in Troubleshooting.

Set up your hot folders and print locations, choose a Windows computer you can install a service on, and create the download folder. The earlier installer runs on Windows only. You can start once Infigo Customer Support has sent you the API token.

Ask Infigo Customer Support for an API token. The earlier installer calls it the API key. Say whether you want it created for one storefront or for the whole platform. Choose a storefront token if you can: a platform-level token works across every storefront. Do not send the token by ordinary email, and delete it from anywhere you pasted it once Infigo Sync is installed.

Run the installer you were given on the Windows computer that will run Infigo Sync. If the installation is interrupted by antivirus software, Windows Security or a firewall, ask your IT team to allow the installer and its folder: do not switch security software off. Click Next and accept the terms and conditions.

Paste the token into the Infigo API Key field. Enter the full web address of your storefront. Click Next: the installer then looks up your print locations.

Choose the print location this Infigo Sync should download from, set the folder the jobs are copied into, and finish the installation.

With this method the service does not start by itself. Open Services on the computer (services.msc) and find Infigo Sync. On older installations the service may show an earlier name: look for the one that belongs to Infigo Sync, or ask Infigo Customer Support. Start the service. New jobs then appear in your download folder.

Place a test order that goes to your print location. After the next check (every 30 seconds by default) the files should appear in your download folder, usually in a folder named after the hot folder. If nothing arrives, see Files are not downloading in Troubleshooting.

Infigo Sync creates a folder inside your download location for each hot folder, using the hot folder's name. Hot folders are set up in the admin area: for background, see Hotfolders and Print Locations (a written explanation of how hot folders and print locations work).

You can send different outputs to different sub-folders, based on the product, where the customer is or other criteria. Only one level of sub-folders is supported.

By default Infigo names output files in the standard way, so there is nothing to set up. Look at this only if someone has changed how files are named. Go to Configuration > Settings > Product and Editor Settings > Infigo Settings, in the Output File Management section. Use Custom File Name Template is off unless it has been switched on. While it is off, the standard name is used: a type letter, the order number, the job number, then the customer's user name, the product name and the date and time. If it is on, the Output File Name Template setting decides the names, and it must start with %TypeLetter%_%OrderID%_%JobID%_ for Infigo Sync to work (the setting shows a warning to say so). Check the template before you save it: the template that is filled in to start with may not have underscores between those three parts, and without them job status does not update. The template should also make every name unique. Job tickets, packing slips and invoices are not named by this template: they have their own file name settings on the Print Locations and Hotfolders page. If you change the job ticket name, keep its standard start so Infigo Sync can mark job tickets as downloaded.

Infigo Sync downloads from one print location. If you want files from several print locations, run more than one instance: see Run more than one instance.

To see which hot folder a job went into, open the job in Shared Print Operations and look at the PrintLocation / Hot Folders section. You can copy it to another hot folder from there.

You need Infigo Sync already installed from the earlier installer. It is usually in a folder inside Program Files (x86) on the C drive.

Copy the whole Infigo Sync folder and paste it into the same folder or somewhere else.

In the copy, open the Infigo Sync settings file (in the copied folder) in a text editor and change what the new instance needs: the synchronisation interval, the address of the platform, the download folder, and the print location. Leave any optional settings you do not use as they are. Ask Infigo Customer Support if you are unsure which setting is which.

Start the Infigo Sync program from the copied folder by hand. To make it a Windows service, ask Infigo Customer Support for the command for your installation.

Infigo Sync does not accept incoming connections, so you do not open any inbound firewall ports. It connects out over HTTPS to your storefront's web address. The installer also needs internet access while it runs. Your IT team can allow outbound access to that web address and log it like any other outbound traffic.

Every installer you download from Connected Apps has its own API key built in. The key can be used as soon as you download it. Infigo Sync marks it as in use the first time it connects. A key that is never used is removed after about 30 days, so run the installer soon after you download it, or download a new one. A key that is in use does not expire.

The zip and the files you extract from it contain a key to your storefront. Do not email or share them in an unapproved way. Once Infigo Sync is installed, delete the zip and the extracted files, including copies in your Downloads folder and the Recycle Bin. The key is stored in the Infigo Sync settings on the computer that runs it, so only people you trust should have administrator access to that computer.

Remove the key, then download a new installer and install it again. If your role can edit API tokens, open Configuration > Integrations / API > API Tokens, find the key (its Type is Infigo Sync and its name is the Infigo Sync name), click Edit, then Delete. Keys that have never been used are hidden from most administrators, so if you cannot see it, or your role cannot edit API tokens, contact Infigo Customer Support. Infigo Sync keys are not shown in Connected Apps and cannot be rotated there. Contact Infigo Customer Support too if you downloaded an installer but did not finish installing it.

An Infigo Sync key can reach only the storefront functions Infigo Sync needs. Download one installer for each Infigo Sync installation and give each a name that says which computer it is for.

If your IT team needs more detail about how Infigo Sync communicates or authenticates, contact Infigo Customer Support.