Introduction to Support
Description: This category explains how to work effectively with the Infigo Support Desk and help centre, including creating a support account, submitting and tracking tickets, and what information to include for queries, bugs, and change requests. It also provides a high-level overview of optional modules and add-ons, such as Connect integrations to external systems, API access and embedded editor integrations, shipping and tax add-ons, single sign-on, storefront extensions, and editor and automation capabilities.
Infigo Assistant: Answers from the Academy in Your Admin Area
Ask a question in your own words and get an answer from the Infigo Academy in seconds, with links to the articles it used, without leaving the page you're working on.
Status: Incomplete
Record and read a trace with the Diagnostic Recorder
Record what the platform does while you reproduce a problem, then read it as a timeline of plain messages, including calls to connected print systems.
Status: Incomplete
Tags: support desk workflow, support ticket submission, ticket triage and priorities, bug reporting details, change request guidance, professional services requests, support account setup, academy and knowledge base usage, optional modules overview, Connect integrations catalog, API access and automation, embedded editor integrations, shipping and tax add-ons, single sign-on setup, storefront extensions and add-ons